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Windows 7 Pro IE 11 uninstall issue ... RRS feed

  • Question

  • I am running Windows 7 pro and having MAJOR issues since windows update attempted to install IE11.

    Long story short- The icon was NOT available on the desktop or start menu. In order to run it, I have to go to c:\programs files(x86)\Internet Explorer, which would be fine if IE11 was compatible with our systems. 

    So in trying to uninstall via 'View Installed Updates', Internet Explorer does not appear in the list. If I click 'Turn windows features on or off' in the original user account - the 'Internet Explorer 11' box is unticked. When I attempt to tick it, and click ok ... nothing happens. Doesn't prompt for a restart. When I go back in, the box is still unticked. However- I created another administrator user account and in the 'turn windows features on or off' ... the box is ticked but reflects 'Internet Explorer 9'. When I manually go to c:\programs files(x86)\Internet Explorer, it is in fact internet explorer 11.

    I tried downloading the install file for IE11, to see if it offers an uninstall option - but the installer complains that the version already exists and promptly exits. Then I downloaded the IE9 setup and ran - and I get 'Internet Explorer 9 is already installed on this system.' error.

    I've tried system restore, Microsoft Fix-it - Nothing is working. It's obvious that something went terrible wrong with the update. I need help on this ASAP as this is a POS station in a busy store and a reinstall isn't really an option right now. Again, as I mentioned above - IE11 is NOT compatible with our systems.

    Any help or assistance is GREATLY appreciated!!!


    • Edited by SellinIt Friday, November 29, 2013 6:42 AM
    Friday, November 29, 2013 6:41 AM

Answers

  • So in trying to uninstall via 'View Installed Updates', Internet Explorer does not appear in the list. If I click 'Turn windows features on or off' in the original user account - the 'Internet Explorer 11' box is unticked. When I attempt to tick it, and click ok ... nothing happens. Doesn't prompt for a restart. When I go back in, the box is still unticked. However- I created another administrator user account and in the 'turn windows features on or off' ... the box is ticked but reflects 'Internet Explorer 9'. When I manually go to c:\programs files(x86)\Internet Explorer, it is in fact internet explorer 11.


    Sounds like a permissions issue.  Try using DISM to get another view of the state of your OS.  E.g. in an Administrator Command Prompt enter:

    dism.exe  /online  /Get-Features  |  findstr  "Explorer"

    then do a  /Get-FeaturesInfo  /FeatureName:  on whatever that turns up.

    Or, as an exercise in cmd shell piping try coding both in the same line:

    for /F "tokens=4" %f in ('dism.exe /online /Get-Features ^| find "Explorer"') do dism.exe /online /Get-FeatureInfo /FeatureName:%f

    That's all one line and there is at least one space after the find command (which is where it is wrapping in this input form.)

    I'll put it in a code insertion block too, JIC...

    for /F "tokens=4" %f in ('dism.exe /online /Get-Features ^| find "Explorer"') do dism.exe /online /Get-FeatureInfo /FeatureName:%f

    So, once you see what is going on you could also use  DISM's  /Enable-Feature  command, as an alternative to using that GUI.  (Note the dash between the Enable and Feature is an essential part of the syntax of that command.)

     

    FYI



    Robert Aldwinckle
    ---

    Saturday, November 30, 2013 4:29 PM
    Answerer

All replies

  • Please try (CMD - Command line):

    FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart"

    Regards,


    Vincenzo Di Russo
    Microsoft® MVP Windows Internet Explorer, Windows & Security Expert - since 2003.
    Moderator in the Microsoft Community and TechNet Forums
    My MVP Profile

    Friday, November 29, 2013 6:48 AM
  • Hi,

    Vincenzo Di Russo shared a good suggestion.

    In addition, to work around this issue, you may install KB 2670838 - A platform update is available for Windows 7 SP1 and Windows Server 2008 R2 SP1, and then install IE11.

    http://support.microsoft.com/kb/2670838

    Hope it helps.

    Regards,

    Blair Deng


    Blair Deng
    TechNet Community Support

    Saturday, November 30, 2013 8:45 AM
    Moderator
  • So in trying to uninstall via 'View Installed Updates', Internet Explorer does not appear in the list. If I click 'Turn windows features on or off' in the original user account - the 'Internet Explorer 11' box is unticked. When I attempt to tick it, and click ok ... nothing happens. Doesn't prompt for a restart. When I go back in, the box is still unticked. However- I created another administrator user account and in the 'turn windows features on or off' ... the box is ticked but reflects 'Internet Explorer 9'. When I manually go to c:\programs files(x86)\Internet Explorer, it is in fact internet explorer 11.


    Sounds like a permissions issue.  Try using DISM to get another view of the state of your OS.  E.g. in an Administrator Command Prompt enter:

    dism.exe  /online  /Get-Features  |  findstr  "Explorer"

    then do a  /Get-FeaturesInfo  /FeatureName:  on whatever that turns up.

    Or, as an exercise in cmd shell piping try coding both in the same line:

    for /F "tokens=4" %f in ('dism.exe /online /Get-Features ^| find "Explorer"') do dism.exe /online /Get-FeatureInfo /FeatureName:%f

    That's all one line and there is at least one space after the find command (which is where it is wrapping in this input form.)

    I'll put it in a code insertion block too, JIC...

    for /F "tokens=4" %f in ('dism.exe /online /Get-Features ^| find "Explorer"') do dism.exe /online /Get-FeatureInfo /FeatureName:%f

    So, once you see what is going on you could also use  DISM's  /Enable-Feature  command, as an alternative to using that GUI.  (Note the dash between the Enable and Feature is an essential part of the syntax of that command.)

     

    FYI



    Robert Aldwinckle
    ---

    Saturday, November 30, 2013 4:29 PM
    Answerer