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Vista blue screen of death error 0x0000007F RRS feed

  • Question

  •  

    I just clean installed my laptop (Toshiba dv9233cl) with Vista Ultimate (it used to have Vista Ultimate, I basically wiped it clean to start over again) and I'm getting the BSOD with a stop error of 0x0000007F.  Then after about 13 minutes or so, it would occur again.  And it goes into this cycle forever.  This machine has only Vista Ultimate w/ SP1 installed. 

     

    I enabled the system to generate full crash dumps when this occurs and I used the Debug Diagnostic Tool to look at the dump and it says the following:

     

    Operating System   Windows Vista Service Pack 1
    Number Of Processors   2
    Process ID   455724
    Process Image   ntkrpamp.exe
    System Up-Time   00:13:56
    Process Up-Time   00:00:00

     

    For some reason, the debug diagnostic tool scripts error out so I can't see anything.  The memory analyzer gives the following error:

     

    Script Name Status Error Code Error Source Error Description Source Line
    MemoryAnalysis.asp Failed 0x800a0006 Microsoft VBScript runtime error Overflow

    Line 2744, Column 0

     

    And the crash analyzer gives the following error:

     

    Script Name Status Error Code Error Source Error Description Source Line
    CrashHangAnalysis.asp Failed 0x80010105

    Line 9186, Column 3

     

    I'm not really sure what either of those errors mean and how to fix the script so it works properly..

     

    Like I said in the beginning, this laptop worked with Vista Ultimate before I wiped it and installed Vista from scratch again. 

     

    I'm also running the latest drivers for everything that was on the Toshiba website.

    Saturday, May 10, 2008 12:23 AM

Answers

  • Hi,

     

    This is a kernel mode crash issue. The error code 0x0000007F means UNEXPECTED_KERNEL_MODE_TRAP. Generally it occurs when a driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high.

     

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    For more information about this issue, you can refer to the following articles:

     

    Troubleshooting Stop error messages that may occur when you try to install Windows Vista

    http://support.microsoft.com/kb/935806/en-us

     

    You receive occasional Stop errors after you install a driver that manages on-board flash memory on a Windows Vista-based computer

    http://support.microsoft.com/kb/941020/en-us

     

    I hope the problem will be resolved soon. Thank you for your time and cooperation!

     

    Tim Quan - MSFT

     

    Monday, May 12, 2008 3:38 AM
    Moderator

All replies

  • my laptop (FSC LI1818) with Vista Home Premium SP1 my Error Code

    Type of Analysis Performed   Hang Analysis
    Machine Name   
    Operating System   Windows Vista Service Pack 1
    Number Of Processors   
    Process ID   455724
    Process Image   ntkrpamp.exe
    System Up-Time   04:27:51
    Process Up-Time   00:00:00

    Top 5 Threads by CPU time

    Note - Times include both user mode and kernel mode for each thread
    Extended thread information (including thread CPU times) is unavailable in this dump



    Script Summary
     
    Script Name Status Error Code Error Source Error Description Source Line
    CrashHangAnalysis.asp Failed 0x80010105

    Line 9186, Column 3


    Sunday, May 11, 2008 11:39 AM
  • Hi,

     

    This is a kernel mode crash issue. The error code 0x0000007F means UNEXPECTED_KERNEL_MODE_TRAP. Generally it occurs when a driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high.

     

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    For more information about this issue, you can refer to the following articles:

     

    Troubleshooting Stop error messages that may occur when you try to install Windows Vista

    http://support.microsoft.com/kb/935806/en-us

     

    You receive occasional Stop errors after you install a driver that manages on-board flash memory on a Windows Vista-based computer

    http://support.microsoft.com/kb/941020/en-us

     

    I hope the problem will be resolved soon. Thank you for your time and cooperation!

     

    Tim Quan - MSFT

     

    Monday, May 12, 2008 3:38 AM
    Moderator