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    Hello

    We are an enterprise organization with staffs logging in to their systems using domain username and password.

    For some of our users having Windows 7 as OS, when they log in with their domain credentials a blank screen appears with movable mouse cursor, this screen does not go away until we disconnect them from LAN as well as wireless after which only the login happens.

    Kindly suggest how to resolve this issue

    Saturday, January 17, 2015 3:50 AM

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    Hi,

    Have you tried the suggestion Cyber_Defend_Team provided?

    If the issue persists, start the computer in Safe mode to check the result:

    If it doesn't reappear when you start in safe mode, you can eliminate the default settings and basic device drivers as possible causes. If a recently installed program, device, or driver prevents Windows from running correctly, you can start your computer in safe mode and then remove the program that's causing the problem.

    If it still in the safe mode, we may need to repair the installation with the recovery media.

    In addition, please logon the problematic computer with the domain user account which works fine in other computer to test to see if it's the user account issue.

    Karen Hu
    TechNet Community Support

    • Proposed as answer by Karen Hu Thursday, February 5, 2015 11:59 AM
    • Marked as answer by FangZhou Chen Sunday, February 8, 2015 1:07 AM
    Monday, January 19, 2015 8:16 AM

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    Check event viewer and see what events been logged during the time of login?

    Try login without being connected to network and check whether you are facing the same problem.

    Update Graphic Card and Network driver.

    Sunday, January 18, 2015 3:14 PM
  • Question
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    Hi,

    Have you tried the suggestion Cyber_Defend_Team provided?

    If the issue persists, start the computer in Safe mode to check the result:

    If it doesn't reappear when you start in safe mode, you can eliminate the default settings and basic device drivers as possible causes. If a recently installed program, device, or driver prevents Windows from running correctly, you can start your computer in safe mode and then remove the program that's causing the problem.

    If it still in the safe mode, we may need to repair the installation with the recovery media.

    In addition, please logon the problematic computer with the domain user account which works fine in other computer to test to see if it's the user account issue.

    Karen Hu
    TechNet Community Support

    • Proposed as answer by Karen Hu Thursday, February 5, 2015 11:59 AM
    • Marked as answer by FangZhou Chen Sunday, February 8, 2015 1:07 AM
    Monday, January 19, 2015 8:16 AM