locked
No boot RRS feed

  • Question

  • Problem Event Name: StartupRepairOffline

    Problem Signature 01: 6.1.7600.16385

    Problem Signature 02: 6.1.7600.16385

    Problem Signature 03: unknown

    Problem Signature 04: 21199820

    Problem Signature 05: AutoFailover

    Problem Signature 06: 2

    Problem Signature 07: NoRootCause

    OS Version: 6.1.7601.2.1.0.256.1

    Locale ID: 1033

    can anyone help me custom computer 2 months old wont boot

                        - Tyler

    Tuesday, June 11, 2013 10:40 PM

Answers

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Wanikiya & Dyami--Team Zigzag

    Wednesday, June 12, 2013 1:43 AM
  • i cant my computer will not boot
    Wednesday, June 12, 2013 3:22 AM
  • Hi,

    What changed before the issue appears?

    You can try the following:

    1. Last known good configuration.

    2. Boot in safe mode.

    3. System recovery options.

    http://windows.microsoft.com/en-us/windows7/what-are-the-system-recovery-options-in-windows-7


    Tracy Cai
    TechNet Community Support

    • Marked as answer by tracycai Tuesday, June 18, 2013 9:08 AM
    Thursday, June 13, 2013 7:01 AM
  • Try startup repair using Windows installation DVD.

    Balaji Kundalam

    • Marked as answer by tracycai Tuesday, June 18, 2013 9:08 AM
    Friday, June 14, 2013 2:02 PM