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  • Question

  • I keep having a crash dumps, 3-5 a week, the following is on the screen;

    a problem has been detected and window has been shut down to prevent damage to your computer

    bad-pool-header

    if this is the first time you've seen this stop error screen, restart your computer. if this screen appears again follow these steps:

    check to make sure any new hardware or software is properly installed. if this is a new installation ask you hardware or software mfg for any windows updates you might need.  if problems continue disable or remove any newly installed hardware or software.  disable bios memory options such as caching or shadowing.  if you need to use safe mode to remove or disable components restart you computer press f8 to select advanced startup options and then select safemode.

    technical info

    ***stop:0x00000019 (0x0000000000000003, ixfffffa8006c91920, 0x000000000000008, 0xfffffa8006c91920

    collecting data for crash dump

    initializing disk for crash dump

    beginning dump of physical memory

    dupmping physical memory to disk:100

    my system is one month old and i had no problem for the first 2 weeks.  no new hardware or software has been adde in that time. i don't know how to disable bios if htat will correct the problem.  any help is appreciated.

    Thursday, March 8, 2012 2:17 PM

Answers

  • Hi,

    Please upload the dump files in %systemroot%/minidump to Skydrive, then post the link here. We will help you analyze them.

    Also, for the error message appearing on the screen, please refer to the following link and take the actions.

     http://msdn.microsoft.com/en-us/library/windows/hardware/ff557389(v=vs.85).aspx 


    Juke Chou

    TechNet Community Support

    • Marked as answer by Juke Chou Sunday, March 25, 2012 3:33 PM
    Monday, March 12, 2012 8:09 AM
  • Bug Check Code 0x19: http://msdn.microsoft.com/en-us/library/windows/hardware/ff557389%28v=vs.85%29.aspx

    Please enable Driver Verifier and upload the dump files of next crashes (c:\windows\minidump). Use Microsoft Skydrive to upload and then post a link here.

    You can also contact Microsoft CSS for assistance.



    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

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    • Marked as answer by Juke Chou Sunday, March 25, 2012 3:33 PM
    Wednesday, March 14, 2012 9:51 PM

All replies

  • According to the value of the first parameter, the pool freelist is corrupt.

    Locate the DMP file in the \Windows\Minidump folder, upload it to your Windows Live SkyDrive, make it publicly accessible and post the URL here, so we can analyze it and try to understand what's going wrong.

    Bye.


    Luigi Bruno - Microsoft Community Contributor 2011 Award

    Thursday, March 8, 2012 2:39 PM
  • Most likely is you have defective DRAM.  You need to take your system in for warranty repair.

    Cannot give you any information about your BIOS because you do not give make, model, and series of your system.  Each manufacturer does things differently.

    See information @ http://windows.microsoft.com/en-us/windows/help/contact-support

    If Windowswas already installed on your computer when you purchased it, your computer manufacturer provides support for Windows.           


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Thursday, March 8, 2012 2:40 PM
  • thank for the reply but how do i do this?


    mrosen@immke.com

    Thursday, March 8, 2012 2:54 PM
  • thanks for the reply i have a powerspec computer from microcenter model is b633 with I5 core and windows 7 ie64 bit 

    mrosen@immke.com

    Thursday, March 8, 2012 2:57 PM
  • Hi,

    Please upload the dump files in %systemroot%/minidump to Skydrive, then post the link here. We will help you analyze them.

    Also, for the error message appearing on the screen, please refer to the following link and take the actions.

     http://msdn.microsoft.com/en-us/library/windows/hardware/ff557389(v=vs.85).aspx 


    Juke Chou

    TechNet Community Support

    • Marked as answer by Juke Chou Sunday, March 25, 2012 3:33 PM
    Monday, March 12, 2012 8:09 AM
  • Bug Check Code 0x19: http://msdn.microsoft.com/en-us/library/windows/hardware/ff557389%28v=vs.85%29.aspx

    Please enable Driver Verifier and upload the dump files of next crashes (c:\windows\minidump). Use Microsoft Skydrive to upload and then post a link here.

    You can also contact Microsoft CSS for assistance.



    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Marked as answer by Juke Chou Sunday, March 25, 2012 3:33 PM
    Wednesday, March 14, 2012 9:51 PM