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BSOD - windows 7 - HP pavilion g6 - please help :( RRS feed

  • Question

  • Hoping someone can help me here! my friend has a new HP pavilion g6 laptop that keeps blue screen error every time the WIFI is on and you watch media / music it seems to work fine if the ethernet is connected and wifi is turned off! updated latest wifi and sound card...

    here is a image of the bsod 

     

    http://a1.sphotos.ak.fbcdn.net/hphotos-ak-ash4/318301_10150838584980227_575625226_20967741_347958827_n.jpg

     

    I'm unable to find the imagedmp or minidmp file anywhere, no matter what I do. Hoping someone can help thanks!

    Wednesday, September 28, 2011 8:38 PM

Answers

  • Windows Kernel event ID 41 error in Windows 7 : http://support.microsoft.com/kb/2028504

     

    Regards,


    MCP | MCTS | MCITP
    • Proposed as answer by Mr XMVP Friday, September 30, 2011 8:30 AM
    • Marked as answer by Juke Chou Friday, October 7, 2011 3:25 AM
    Wednesday, September 28, 2011 8:57 PM
  • Try what Las provided.

    Bug Check Code 0xF4: http://msdn.microsoft.com/en-us/library/windows/hardware/ff560372(v=VS.85).aspx

    If what Las provided does not help, please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
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    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
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    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
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    • Marked as answer by Juke Chou Friday, October 7, 2011 3:25 AM
    Friday, September 30, 2011 8:35 AM

All replies

  • did find this in the event log 

     

    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 28/09/2011 21:04:52
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (2)
    User: SYSTEM
    Computer: Amber-HP
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/w in/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2011-09-28T20:04:52.246820500Z" />
    <EventRecordID>3733</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Amber-HP</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    </EventData>
    </Event>

    Wednesday, September 28, 2011 8:46 PM
  • Windows Kernel event ID 41 error in Windows 7 : http://support.microsoft.com/kb/2028504

     

    Regards,


    MCP | MCTS | MCITP
    • Proposed as answer by Mr XMVP Friday, September 30, 2011 8:30 AM
    • Marked as answer by Juke Chou Friday, October 7, 2011 3:25 AM
    Wednesday, September 28, 2011 8:57 PM
  • Try what Las provided.

    Bug Check Code 0xF4: http://msdn.microsoft.com/en-us/library/windows/hardware/ff560372(v=VS.85).aspx

    If what Las provided does not help, please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer 

    • Marked as answer by Juke Chou Friday, October 7, 2011 3:25 AM
    Friday, September 30, 2011 8:35 AM