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MS Project Server 2010 Update - Unable to update RRS feed

  • Question

  • I need help.  I am unable to update MS Project Server 2010 with the latest updated, or any updates.  

    Windows Update does not display that any updates are needed or available, but I know Project Server 2010 is out of date by looking at the Version in the Control Panel (currently displays 14.0.4763.1000).  I want to install at least the Feb 2013 updated (14.0.6134.5000), but unable to.  I also went into Control Panel>Programs and Features>View installed updates  - and did not see any installed updates for MS Project Server 2010, but as I mentioned before, MS Project Server 2010 is listed in the installed Programs list, where I am able to Uninstall/Change.  

    I also downloaded the Project Server 2010 cumilative updates package, but after downloading>unzipping>run .exe - It errors out stating: "The expected version of the product was not found on the system".  VERY ODD.  

    For what its worth, besides the inability to be updated, the MS Project Server DB/PWA is up and running at the user end.

    Thanks in advance for any help.


    Thursday, July 11, 2013 11:06 PM

Answers

  • Hi,

    Looking at your version you have never upgraded Project Server 2010 and my assumption SharePoint 2010. The first thing you should do is start bij installing SP1 for SharePoint 2010 and Project Server 2010.

    This blog post should help you with that:

    http://pwmather.wordpress.com/2011/06/28/office-2010-sharepoint-2010-project-server-2010-service-pack-1-sp1/

    Then you should install the June 2011 CU.

    After that you should start installing Feb 2013 CU. This should not give you the "The expected version of the product was not found on the system" error anymore.

    Next think of a update plan for your environment.

    When installing cu you have to do the same for SharePoint don't forget that. Please read about upgrading SharePoint and Project Server on technet before doing so. And never forget backup your environment.

    Hope it helps.

    With Kind Regards,

    Robin Kruithof



    Technical Consultant EPM

    • Marked as answer by digIt321 Monday, July 15, 2013 10:31 PM
    Friday, July 12, 2013 6:19 AM
  • Hi,

    I agree with Robin. However, can you cross verify whether we have installed the Service Pack or any CU for SharePoint.

    You can run the below query on any of the Project Server database and the SharePoint Config database to check the same:

    select top 1 version from versions where updates < 2 order by id desc

    Once you have the version information, you can verify the details of the version from http://blogs.technet.com/b/steve_chen/archive/2010/09/29/build-numbers-cube-sheet-for-sharepoint-2010.aspx

    Post this install the Service Pack for Project Server from http://support.microsoft.com/kb/2460047

    If SharePoint has a CU which is installed on top of SharePoint Service Pack 1 then you will have to install the corresponding CU for Project Server. Say if SharePoint is on June 2012 CU then you have to install the June 2012 CU, else if you try installing a rollup you will receive the same error.

    Once both SharePoint and Project are on the same version then you can install the Rollup packages will upgrade both SharePoint and Project Server. You can visit the link http://technet.microsoft.com/en-us/office/ee748587 for the information on the latest updates available for Project Server.

     

    Cheers! Happy troubleshooting !!! Dinesh S. Rai - MSFT Enterprise Project Management |||

    Please click Mark As Answer; if a post solves your problem or Vote As Helpful if a post has been useful to you. This can be beneficial to other community members reading the thread.


    Friday, July 12, 2013 5:31 PM
    Moderator

All replies

  • Hi,

    Looking at your version you have never upgraded Project Server 2010 and my assumption SharePoint 2010. The first thing you should do is start bij installing SP1 for SharePoint 2010 and Project Server 2010.

    This blog post should help you with that:

    http://pwmather.wordpress.com/2011/06/28/office-2010-sharepoint-2010-project-server-2010-service-pack-1-sp1/

    Then you should install the June 2011 CU.

    After that you should start installing Feb 2013 CU. This should not give you the "The expected version of the product was not found on the system" error anymore.

    Next think of a update plan for your environment.

    When installing cu you have to do the same for SharePoint don't forget that. Please read about upgrading SharePoint and Project Server on technet before doing so. And never forget backup your environment.

    Hope it helps.

    With Kind Regards,

    Robin Kruithof



    Technical Consultant EPM

    • Marked as answer by digIt321 Monday, July 15, 2013 10:31 PM
    Friday, July 12, 2013 6:19 AM
  • Hi,

    I agree with Robin. However, can you cross verify whether we have installed the Service Pack or any CU for SharePoint.

    You can run the below query on any of the Project Server database and the SharePoint Config database to check the same:

    select top 1 version from versions where updates < 2 order by id desc

    Once you have the version information, you can verify the details of the version from http://blogs.technet.com/b/steve_chen/archive/2010/09/29/build-numbers-cube-sheet-for-sharepoint-2010.aspx

    Post this install the Service Pack for Project Server from http://support.microsoft.com/kb/2460047

    If SharePoint has a CU which is installed on top of SharePoint Service Pack 1 then you will have to install the corresponding CU for Project Server. Say if SharePoint is on June 2012 CU then you have to install the June 2012 CU, else if you try installing a rollup you will receive the same error.

    Once both SharePoint and Project are on the same version then you can install the Rollup packages will upgrade both SharePoint and Project Server. You can visit the link http://technet.microsoft.com/en-us/office/ee748587 for the information on the latest updates available for Project Server.

     

    Cheers! Happy troubleshooting !!! Dinesh S. Rai - MSFT Enterprise Project Management |||

    Please click Mark As Answer; if a post solves your problem or Vote As Helpful if a post has been useful to you. This can be beneficial to other community members reading the thread.


    Friday, July 12, 2013 5:31 PM
    Moderator
  • Robin / Dinesh, 

    Thank you for your assistance.  I was able to follow Robin's advice and install a previous update then install the later updates, but now I have another issue.  

    I am unable to access the main default pwa site nor am I able to access the projects that were on the server through PWA or MS Project Pro.  I am getting the following notice:

    No permissions to read Project Server Enterprise Global file.  The Project Server Enterprise Global could not be accessed.

    Any advice on what could be wrong?

    Thanks!

    In addition, I am able to view the PWA site settings, but unable to view Project Center.
    • Edited by digIt321 Friday, July 12, 2013 6:09 PM additional info
    Friday, July 12, 2013 6:01 PM
  • Hi,

    I think this has to do with permissions for Project Server. I did a fast check because I didn't have too much time to research this and found this I hope it helps. 

    http://social.technet.microsoft.com/Forums/projectserver/en-US/0536f229-d966-49cd-8cdc-1e1748b0a01c/no-permission-to-read-project-server-enterprise-global-fileproject-server-2010

    With Kind Regards,

    Robin Kruithof


    Technical Consultant EPM

    Monday, July 15, 2013 7:14 AM