support group and admins RRS feed

  • Question

  • We are managing multiple support groups, each support groups has 1 or to tier administrators.

    I created a security profile for each support group and another one for the administrators.

    Now I need to notify the support group admins of some incidents, for example a hierarchical escalation.

    Is there any way to setup a workflow to do this un a generic way. So that I can notify the admin group for a support group without having create a notification for each support group and hardcode the admin group on it?

    Friday, November 18, 2011 3:09 PM