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Shared mailbox and a default reply name RRS feed

  • Question

  • We have up to 15 people that have added a shared mailbox inside their own outlook. when they reply, it comes from their name and what we want is all repies to come from the name of the shared mailbox?

    Wednesday, April 6, 2011 7:18 PM

Answers

  • Have your exchange Admin(s) give those that use the shared mailbox SendAs rights not send on behalf of. Only can be done thru powershell or Exchange management console.

    Your company's Information Security dept. may not like this because its not easy identify off hand who sent the email.  You have to dig but you can identify who sent the email. If not then use OWA and you will have Sendas rights to the sharedmailbox if I am not mistaken.


    Take Care, Vytor



    • Proposed as answer by Vytor Thursday, April 7, 2011 2:01 PM
    • Marked as answer by Jennifer Zhan Thursday, April 21, 2011 2:05 AM
    Thursday, April 7, 2011 1:56 PM
  • Assuming this is a Microsoft Exchange environment and these 15 users and not knowing if how they where delegated to used this, the short and sweet answer is just bring up the "from" line and set it to the name of the shared mailbox.
     
    e.g. in Outlook 2010, start a new message and then select 'options' tab and then pick 'from'.
     
    Once this is done and a message is sent, check the header to see if you are getting:
     
    From: User1 sent on behalf as shared mailbox
     
    or
     
    From: Shared Mailbox
     
    As I'm sure this will be your next question if it isn't what you are expecting.
     
     
     

    We have up to 15 people that have added a shared mailbox inside their own outlook. when they reply, it comes from their name and what we want is all repies to come from the name of the shared mailbox?

    • Marked as answer by Jennifer Zhan Thursday, April 21, 2011 2:05 AM
    Thursday, April 7, 2011 11:27 AM

All replies

  • Assuming this is a Microsoft Exchange environment and these 15 users and not knowing if how they where delegated to used this, the short and sweet answer is just bring up the "from" line and set it to the name of the shared mailbox.
     
    e.g. in Outlook 2010, start a new message and then select 'options' tab and then pick 'from'.
     
    Once this is done and a message is sent, check the header to see if you are getting:
     
    From: User1 sent on behalf as shared mailbox
     
    or
     
    From: Shared Mailbox
     
    As I'm sure this will be your next question if it isn't what you are expecting.
     
     
     

    We have up to 15 people that have added a shared mailbox inside their own outlook. when they reply, it comes from their name and what we want is all repies to come from the name of the shared mailbox?

    • Marked as answer by Jennifer Zhan Thursday, April 21, 2011 2:05 AM
    Thursday, April 7, 2011 11:27 AM
  • Have your exchange Admin(s) give those that use the shared mailbox SendAs rights not send on behalf of. Only can be done thru powershell or Exchange management console.

    Your company's Information Security dept. may not like this because its not easy identify off hand who sent the email.  You have to dig but you can identify who sent the email. If not then use OWA and you will have Sendas rights to the sharedmailbox if I am not mistaken.


    Take Care, Vytor



    • Proposed as answer by Vytor Thursday, April 7, 2011 2:01 PM
    • Marked as answer by Jennifer Zhan Thursday, April 21, 2011 2:05 AM
    Thursday, April 7, 2011 1:56 PM
  • e.g. in Outlook 2010, start a new message and then select 'options' tab and then pick 'from'.
     
    If you wish to automate this process, use RightFrom utility.
    Monday, April 25, 2011 1:51 PM