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DL and message delievery.

    Question

  • hi,

    I have a DL with customer service representatives. When they received email with customer query, they replied back with their personal email ID. When customer replied back to the response, obviously it goes to personal email address of customer service representative instead of DL. I am looking for solution where even if customer replies back to individual email address, it should go to DL and all member of DL must receive this email.

    Saturday, October 28, 2017 8:45 AM

All replies

  • Use a shared mailbox instead?
    Saturday, October 28, 2017 4:40 PM
  • Hi

    Thanks for contacting our forum.

    Yes, shared mailboxes are often used in customer service scenarios, whether that be internal customer service (such as Payroll or Human Resources matters), or external customer service (such as providing service and support to buyers of your products).

    Please refer to: Using Exchange Shared Mailboxes for Help Desk and Customer Service Scenarios

    Please note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information. And the changes made in the above blog is not supported officially by Microsoft.

    Hope it helps.


    Regards,

    Jason Chao


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, October 30, 2017 3:06 AM
    Moderator
  • Shared mailbox with "Send As" rights will fix the problem.
    Monday, October 30, 2017 3:57 AM
  • Hi,

    We are currently standing by for further update from you and would like to know how things are going. Please check if the reply helps you, if it helps please help to mark as answer.

    Thanks for your time.


    Regards,

    Jason Chao


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, November 1, 2017 9:46 AM
    Moderator