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Blue Screen of Death 0x8000000000000002 Please Help! RRS feed

  • Question

  • Dear All,

    I have Lenovo ThinkPad T440p Notebook with Windows 7 Pro (64-bit) installed on it. I keep getting the below BSOD and it's interrupting my work. Can you please advise on the reason for it. Many thanks in advance.

     System 

      - Provider 

       [ Name]  Microsoft-Windows-Kernel-Power 
       [ Guid]  {331C3B3A-2005-44C2-AC5E-77220C37D6B4} 
     
       EventID 41 
     
       Version 2 
     
       Level 1 
     
       Task 63 
     
       Opcode 0 
     
       Keywords 0x8000000000000002 
     
      - TimeCreated 

       [ SystemTime]  2015-07-02T13:01:19.627614200Z 
     
       EventRecordID 185658 
     
       Correlation 
     
      - Execution 

       [ ProcessID]  4 
       [ ThreadID]  8 
     
       Channel System 
     
       Computer IRQIALSAFI-L.as.iom.net 
     
      - Security 

       [ UserID]  S-1-5-18 
     

    - EventData 

      BugcheckCode 159 
      BugcheckParameter1 0x3 
      BugcheckParameter2 0xfffffa800a83e060 
      BugcheckParameter3 0xfffff80000b9a3d8 
      BugcheckParameter4 0xfffffa800a002470 
      SleepInProgress false 
      PowerButtonTimestamp 0 


    Monday, July 6, 2015 10:53 AM

All replies

  •  
    We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  


    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask



    Wanikiya and Dyami--Team Zigzag

    Monday, July 6, 2015 10:54 AM
  • Please find the below link.

    https://www.dropbox.com/s/2lwy6usrgzpl4wa/dmp%20files%20and%20msinfo%20Yousef%20Haddad.rar?dl=0

    Monday, July 6, 2015 11:14 AM
  • These crashes were related to memory corruption (probably caused by a driver). 

    Please run these two tests to verify your memory and find which driver is causing the problem.  Please run verifier first.  You do not need to run memtest yet unless verifier does not find the cause, or you want to.


    If you are over-clocking anything reset to default before running these tests.
    In other words STOP!!!  If you do not know what this means you probably are not


    1-Driver verifier (for complete directions see our wiki here)

    2-Memtest. (You can read more about running memtest here)



    Wanikiya and Dyami--Team Zigzag

    Monday, July 6, 2015 11:49 AM
  • Hi,

    According to the latest dump file, BSOD was caused by USBHUB.SYS. Generally speaking, USB device which connect to computer would cause this problem. Please check it.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by Roger Lu Monday, August 10, 2015 3:11 AM
    Tuesday, July 21, 2015 9:52 AM