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Windows 7 Enterprise RC1, BSOD RRS feed

  • Question

  • Hi,

    I got a BSOD on Windows 7 Entterprise RC1. On debugging MEMORY.DMP on WinDbg it gives following result.

    \\\\\\\\\\\\\\\\\\\\\\\\\\\\
    KERNEL_MODE_EXCEPTION_NOT_HANDLED (8e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 82fb1885, The address that the exception occurred at
    Arg3: 94b63810, Trap Frame
    Arg4: 00000000
    ///////////////////////////////////////////////

    I was downloading an OS from MSDN and machine was locked. When I tried login again after approaximately 1 hr BSOD happened.


    Thanks,
    Ansuman Dash
    Wednesday, October 14, 2009 9:45 AM

Answers

  • Hi,

     

    First, I would like to confirm when the blue screen popped up? Did it occur when installing certain application or hardware?

     

    Since Windows system uses separated user mode and kernel mode memory space, stop errors are usually caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services).

     

    Please refer to the following steps to troubleshoot the issue.

     

    1. Boot the computer in Clean Boot for a test.

     

    2. Temporarily disable all unnecessary hardware devices in Device Manager, such as Modem, sound card or external device.

     

    For detail steps, we can refer to the link below:

     

    Device Clean Boot

     

    3. Run antivirus program and perform a full scanning.

     

    If the issue persists, please upload the minidump file (%systemroot%\minidump) to SkyDrive ( www.skydrive.live.com ), then share the link to me. I will be glad to assist you to analysis the data.

     

    Thanks,

    Novak

     

    • Marked as answer by Novak Wu Friday, October 16, 2009 2:41 AM
    Thursday, October 15, 2009 1:46 AM

All replies

  • Hi,

     

    First, I would like to confirm when the blue screen popped up? Did it occur when installing certain application or hardware?

     

    Since Windows system uses separated user mode and kernel mode memory space, stop errors are usually caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services).

     

    Please refer to the following steps to troubleshoot the issue.

     

    1. Boot the computer in Clean Boot for a test.

     

    2. Temporarily disable all unnecessary hardware devices in Device Manager, such as Modem, sound card or external device.

     

    For detail steps, we can refer to the link below:

     

    Device Clean Boot

     

    3. Run antivirus program and perform a full scanning.

     

    If the issue persists, please upload the minidump file (%systemroot%\minidump) to SkyDrive ( www.skydrive.live.com ), then share the link to me. I will be glad to assist you to analysis the data.

     

    Thanks,

    Novak

     

    • Marked as answer by Novak Wu Friday, October 16, 2009 2:41 AM
    Thursday, October 15, 2009 1:46 AM
  • Hi Novak,

    I have not installed any software on Windows 7 except "Windows XP Mode". It didn't occur on installing any application or Hardware. 

    As I mentioned earlier mail, I was downloading an OS from MSDN and machine was locked. When I tried login again after approaximately 1 hr BSOD happened.

    Anyway I will try "Clean Boot", if another BSoD occurs I will upload the minidump file at the path you mentioned.


    Thanks,
    Ansuman


     
    Thursday, October 15, 2009 6:09 AM