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UAG XP Endpoint Clients Can't RDP or Ping Corporate Servers RRS feed

  • Question

  • We are having an issue where none of our XP endpoints are able to RDP or ping any servers on our corporate network. The endpoint receives an IP address and is able to ping the gateway. I think this may be a routing issue that does not allow the client to reach the DNS servers or get beyond the gateway. Has anyone experienced this?
    Thursday, August 11, 2011 11:33 PM

Answers

  • Hi Sacrificial_Lambchop,

    the cause of this behavior is most likely a missing route for the network connector IP pools. So, does your internal network forward the VPN pool IP addresses to the internal interface of UAG? 

    -Kai

    • Proposed as answer by Kai Wilke Tuesday, August 23, 2011 8:54 PM
    • Marked as answer by Erez Benari Friday, August 26, 2011 10:23 PM
    Friday, August 12, 2011 9:23 PM
  • Kai,

    I figured it out. The IP pool was included in the network cluster but the cause was within our routing internally. We had to have our network support group statically assign routes for traffic to know how to get back to the UAG servers. Apparently our network is quite complex and required a bit of tinkering. Thanks for the reply!

    • Marked as answer by Erez Benari Friday, August 26, 2011 10:23 PM
    Tuesday, August 23, 2011 8:59 PM

All replies

  • Hi Sacrificial_Lambchop,

    the cause of this behavior is most likely a missing route for the network connector IP pools. So, does your internal network forward the VPN pool IP addresses to the internal interface of UAG? 

    -Kai

    • Proposed as answer by Kai Wilke Tuesday, August 23, 2011 8:54 PM
    • Marked as answer by Erez Benari Friday, August 26, 2011 10:23 PM
    Friday, August 12, 2011 9:23 PM
  • Kai,

    I figured it out. The IP pool was included in the network cluster but the cause was within our routing internally. We had to have our network support group statically assign routes for traffic to know how to get back to the UAG servers. Apparently our network is quite complex and required a bit of tinkering. Thanks for the reply!

    • Marked as answer by Erez Benari Friday, August 26, 2011 10:23 PM
    Tuesday, August 23, 2011 8:59 PM
  • To add:

    Our switches (Cisco 2960) had to have the virtual MAC addresses which can be found in the NLB Manager statically routed in the switch configurations. This was due to the fact that we are using multicast.

    Tuesday, September 20, 2011 9:32 PM