SCSM2016 RTM --> Inserting pictures in Help Articles? RRS feed

  • Question

  • I just started setting up a POC for SCSM2016 (RTM) and haven't worked a lot with the solution before. I'm trying to create some Help Articles, that I want to link to some service offerings. As long as I keep it in pure text it works fine, but as soon as I try to use pictures of any kind, the articles completely stop updating. So they won't even update after removing the pictures.

    I'm trying to use the "Internal Content" part of the article to show the pictures, where I've both tried pasting pictures and inserting rtf files with pictures. The console shows everything just fine, but the selfservice portal refuses to show any kind of images and just keeps showing the text from before I inserted a picture.

    Has anyone else tried this and have you found a work around?

    Tuesday, April 11, 2017 11:20 AM


  • So it turns out it was just very slow at updating. iisreset was my savior.
    • Marked as answer by Casper83DK Tuesday, April 11, 2017 12:02 PM
    Tuesday, April 11, 2017 12:01 PM