.JPG files not opening RRS feed

  • Question

  • Hi

    I've just uploaded lots of photos from my iPhone 8 phone. I've put them in a new folder on my Windows 10 PC. Some of the photos are being displayed as thumbnails but some aren't. The ones that are I can open in the Photo app. The ones that aren't displaying as a thumbnail won't open. The files are .JPGs.

    I don't understand how some of these files open and some don't - any suggestions?

    Thursday, August 1, 2019 5:59 PM

All replies

  • open Settings panel > Apps > Apps & features tab. Now, scroll down and find out Photos and select the Advanced options.

    On the next screen, click on the Reset button to initiate the process.


    clear the thumbnail cache on Windows 10.

    Open Command Prompt as Admin.

    Type the following command to stop File Explorer and press Enter:

    taskkill /f /im explorer.exe

    Type the following command to delete all the thumbnail database files without asking for confirmation and press Enter:

    del /f /s /q /a %LocalAppData%\Microsoft\Windows\Explorer\thumbcache_*.db

    Type the following command to start File Explorer and press Enter:

    start explorer.exe

    Close Command Prompt to complete the task.

    S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

    Friday, August 2, 2019 12:03 AM
  • Hello,

    Try re-registering Photos app. Perform these steps:

    1. Search for Windows PowerShell using Cortana or Windows Search.

    2. From results, right click on Windows PowerShell and select Run as administrator.

    3. Then type following command and press Enter key:

    Get-AppxPackage -allusers Microsoft.Windows.Photos | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    Let the command complete.

    4. Close Windows PowerShell and check Photos app, it should work fine now.

    Let us know if this helps! 

    Microsoft MVP (Windows and Devices for IT)

    Windows Insider MVP

    Windows Help & Support [www.kapilarya.com]

    Friday, August 2, 2019 12:35 PM
  • Sorry this didn't work. What I don't understand it, I took a lot of photos on the same day. Some of them open and some don't. They are all JPG files.
    Wednesday, August 21, 2019 1:28 PM
  • This didn't work.

    I've never had this problem before with Windows 7 etc.

    Wednesday, August 21, 2019 2:23 PM
  • Try the built-in picture viewer


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    Monday, September 9, 2019 8:44 AM