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Office 365 Installation Problem RRS feed

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  • I bought Office 365 today and installed it. When I try to use it, the following error message is coming. "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try installing the program to fix this problem.". When I contacted the support sertive, they tried to connect to my computer remotely. But my computer keeps restarting on its own when they tried to connect. Infact, I reinstalled Office 365 again. The same message is coming. I did through Chrome. When I tried to do it through Explorer, it was asking me to Enable Active Scripting under Scripting in Internet Options. But this was already enabled in my desktop.
    Saturday, October 8, 2016 11:41 AM

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