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Viewing videos or running an application which uses flash player or shockwave player causes an explorer.exe crash RRS feed

  • Question

  • Whenever I try to view videos online, or open up an application which uses flash player or shockwave player the application (whether it be a game or internet explorer) simply crashes.  Then when I try to restart my computer or shut it down I have to force explorer.exe to close because it stays in some sort of crash loop.  This problem only occurs every now and then.  Most times when I start up my computer I do not have this problem.

    I just want to know what is causing this bug and if there a solution to fixing it?

    Monday, May 17, 2010 4:28 PM

All replies

  • Are you using the latest Flash version?

    please download this reg file from my SkyDrive:
    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer.reg

    and make a double click on the file to import it.

    When the explorer crashes, Windows Error Reporting Service creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive folder and post the link here. I take at the dump, maybe I can see the cause. Maybe the crash is not caused by flash.

    André

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, May 17, 2010 9:40 PM
  • Are you using the latest Flash version?

    please download this reg file from my SkyDrive:
    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer.reg

    and make a double click on the file to import it.

    When the explorer crashes, Windows Error Reporting Service creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive folder and post the link here. I take at the dump, maybe I can see the cause. Maybe the crash is not caused by flash.

    André

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    I downloaded the file from your SkyDrive, but I can't find a file called Localdumps in my C drive. Should there be one there?
    Monday, May 17, 2010 10:30 PM
  • Please remove the Adobe Flash Player in Control Panel\All Control Panel Items\Programs and Features. Then, access the following website to reinstall the player.

    Adobe - Adobe Flash Player 

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


    Arthur Xie - MSFT
    Tuesday, May 18, 2010 9:24 AM
  • Have you made a double click on the reg file?

    Has the explorer crashed again after importing the reg file??

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, May 19, 2010 12:19 AM
  • Please remove the Adobe Flash Player in Control Panel\All Control Panel Items\Programs and Features. Then, access the following website to reinstall the player.

    Adobe - Adobe Flash Player 

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


    Arthur Xie - MSFT
    I've re-downloaded Adobe Flash Player several times and it has never fixed my problem. It could be a graphics card issue?
    Wednesday, May 19, 2010 1:25 AM
  • Have you made a double click on the reg file?

    Has the explorer crashed again after importing the reg file??

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    I double clicked the reg file, and let it run but didn't know what to do afterwards.
    Wednesday, May 19, 2010 1:27 AM
  • I suspect that the issue is caused by incompatible Flash Decoder. Have you installed any third party Codec packs? If so, completely remove them and check the result again.
    Arthur Xie - MSFT
    Wednesday, May 19, 2010 8:34 AM
  • I suspect that the issue is caused by incompatible Flash Decoder. Have you installed any third party Codec packs? If so, completely remove them and check the result again.
    Arthur Xie - MSFT
    I removed them but the problem just returned.  It may not be a flash problem, but I have no idea what is causing it. This problem only started occurring since I upgraded from Vista to 7.  This is such an annoying problem that I will probably downgrade back to Vista unless I can figure out what is causing this issue.
    Thursday, May 20, 2010 12:18 AM
  • Maybe this is my issue: http://social.answers.microsoft.com/Forums/en/vistagaming/thread/4e83dac8-8d4d-4dad-9f1d-e08fa2fe1e48

     

    However, he only mentions games being affected while my problem also affects online videos such as YouTube, Hulu, etc.

    Thursday, May 20, 2010 12:26 AM
  • That should be a different issue. I suspect that the video driver is the root cause. StarCraft should run properly in Windows 7.

    In this thread the issue is obviously caused by software. Maybe third party Codec is not cleared completely. The issue can also be caused by software confliction. Have you removed any third party players (except Adobe Flash Player)?

    Also I suggest you boot in Clean Boot Mode to troubleshoot.

    Perform a clean startup to determine whether background programs are interfering with your game or program


    Arthur Xie - MSFT
    Friday, May 21, 2010 7:47 AM
  • So after doing a msconfig it seems that adobe shockwave player is the problem. I will try re downloading it and see if it fixes it.
    Sunday, May 23, 2010 10:38 PM
  • Although I re downloaded adobe shockwave player the problem is still occurring...
    Wednesday, May 26, 2010 1:48 AM