Need files to resolve server 2008 add / remove roles problem - KB961260 RRS feed

  • Question

  • Hi,

    I'm unable to add / remove roles from our 2k8 server and cannot install SP2 - troubleshooting seems to indicate a failed / corrupt windows update & files missing from KB961260:

    Checking System Update Readiness.
    Version 6.0.6001.22275
    2010-03-09 10:40

    Checking Deployment Packages

    Checking Package Manifests and catalogs.

    Checking package watchlist.

    Checking component watchlist.

    Checking packages.
    (f)    CBS MUM Missing    0x00000002    servicing\packages\Package_for_KB961260_server_0~31bf3856ad364e35~amd64~~       
    (f)    CBS MUM Missing    0x00000002    servicing\packages\Package_for_KB961260_server~31bf3856ad364e35~amd64~~       
    (f)    CBS MUM Missing    0x00000002    servicing\packages\Package_for_KB961260~31bf3856ad364e35~amd64~~       

    Checking component store

    Checking SMI Store
    Milliseconds: 433821
     Found 3 errors
      CBS MUM Missing Total Count: 3
    Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

    I've tried unpacking the files from: http://support.microsoft.com/default.aspx/kb/961260   - but they seem to be missing / newer versions.

    Any way to get hold of the files - seems to be the only way to avoid a complete server reinstall?

    Tuesday, March 9, 2010 11:27 AM


  • Hi,


    Please download the Package_3_for_KB961260~31bf3856ad364e35~amd64~~ file from the following site:




    Then, exact it and you will get 8 files. Copy them to C:\Windows\servicing\Packages to replace the old files.


    After that, please check if the problem continues. If so, please let me know your IE version and OS version.


    • Marked as answer by Bruce-Liu Wednesday, March 17, 2010 6:21 AM
    Wednesday, March 10, 2010 10:00 AM