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The selected driver is not applicable to any supported platforms. 2012 R2 U1 for Windows 8.1 x64 RRS feed

  • Question

  • When trying to import the drivers from the Windows 8.1 x64 Dell E6330 SCCM CAB to our SCCM 2012 R2 U1 server, we receive the error "The selected driver is not applicable to any supported platforms" on a number of drivers.

    Specifying the same source directory to the test Windows 8.1 Ent x64 computer via the install driver wizard in Device manager finds and installs the missing drivers successfully (Bluetooth 4.0 Module and STMicroelectronics 3-axis Digital Accelerometer). 

    The manufacturer section of those drivers looks like this:

    bcbturms-win8x64-brcm.inf

    [Manufacturer]
    %MfgName%=Broadcom, NTamd64.6.3, NTamd64

    st_accel.inf

    [Manufacturer]
    %STM%=ST,NTAMD64

    Any idea how I can successfully import these drivers?

    Tuesday, July 15, 2014 5:50 PM

All replies

  • Thanks for the suggestion, but the results are the same. The Grabber runs without error, but the injector errors with "Error in ConfigMgrDriverInjector.CheckIfDriverExists The SMS Provider reported an error." So I attempted to import the drivers from the injector's configured drivers source folder and received the exact same error I receive when attempting to import them from the Dell cab.

    Relavent part of the DirverInjector log below:

    <![LOG[Starting drivers import processs]LOG]!><time="9:50:20.000+000" date="7-16-2014" component="ConfigMgrDriverInjector.IntegrateDrivers" context="" type="1" thread="" file=""
    <![LOG[Current folder : Bluetooth]LOG]!><time="9:50:20.000+000" date="7-16-2014" component="ConfigMgrDriverInjector.ImportDrivers" context="" type="1" thread="" file=""
    <![LOG[Current subfolder : Dell Wireless 380 Bluetooth 4.0 Module]LOG]!><time="9:50:20.000+000" date="7-16-2014" component="ConfigMgrDriverInjector.ImportDrivers" context="" type="1" thread="" file=""
    <![LOG[INF file found : oem14.inf]LOG]!><time="9:50:20.000+000" date="7-16-2014" component="ConfigMgrDriverInjector.ImportDrivers" context="" type="1" thread="" file=""
    <![LOG[Driver version found : 12.0.0.7820]LOG]!><time="9:50:20.000+000" date="7-16-2014" component="ConfigMgrDriverInjector.ImportDrivers" context="" type="1" thread="" file=""
    <![LOG[Checking driver existence]LOG]!><time="9:50:20.000+000" date="7-16-2014" component="ConfigMgrDriverInjector.ImportDrivers" context="" type="1" thread="" file=""
    <![LOG[Error in ConfigMgrDriverInjector.CheckIfDriverExists The SMS Provider reported an error.]LOG]!><time="9:50:20.000+000" date="7-16-2014" component="ConfigMgrDriverInjector.CheckIfDriverExists" context="" type="3" thread="" file=""
    <![LOG[Error in ConfigMgrDriverInjector.CheckIfDriverExists The SMS Provider reported an error.]LOG]!><time="9:50:21.000+000" date="7-16-2014" component="ConfigMgrDriverInjector.CheckIfDriverExists" context="" type="3" thread="" file=""
    <![LOG[Checking driver existence]LOG]!><time="9:50:21.000+000" date="7-16-2014" component="ConfigMgrDriverInjector.ImportDrivers" context="" type="1" thread="" file=""
    <![LOG[Error in ConfigMgrDriverInjector.CheckIfDriverExists The SMS Provider reported an error.]LOG]!><time="9:50:21.000+000" date="7-16-2014" component="ConfigMgrDriverInjector.CheckIfDriverExists" context="" type="3" thread="" file=""
    <![LOG[Driver not foud, a problem occurred during the import process]LOG]!><time="9:50:21.000+000" date="7-16-2014" component="ConfigMgrDriverInjector.ImportDrivers" context="" type="2" thread="" file=""
    <![LOG[End of driver is import process]LOG]!><time="9:50:21.000+000" date="7-16-2014" component="ConfigMgrDriverInjector.ImportDrivers" context="" type="1" thread="" file=""
    

    Wednesday, July 16, 2014 3:42 PM
  • Hi, were you able to get this resolved, we're now starting to see this, we can import Windows 7 drivers but not 8 or 8.1. This is running CU3.

    Thanks
    Ben

    Friday, October 24, 2014 12:07 AM
  • Hi, do you use Dell Client Integration Pack (integrated in SCCM) or import from share? In both cases it should work, but sometimes there are few drives which give the error "The selected driver is not applicable to any supported platforms". Not a problem at all if you ask me. Just try a new deployment on your device and see if hardware is recognized well.

    More about driver management on Dell, HP and Lenovo systems: http://henkhoogendoorn.blogspot.nl/2013/12/download-driver-packages-for-dell-hp.html



    My blogs: Henk's blog | Follow Me on: Twitter | View My Profile on: LinkedIn

    Friday, October 24, 2014 11:22 AM
  • No, I never got it working. 
    Friday, October 24, 2014 12:23 PM
  • You can also look in the ConfigMgr console, on the drivers part, if Windows 8.1 x64 Dell E6330 drivers are all signed. When drivers are not signed, they will be ignored by default.

    Did you download the latest Dell CAB file on: http://en.community.dell.com/techcenter/enterprise-client/w/wiki/2065.dell-command-deploy-driver-packs-for-enterprise-client-os-deployment

    Do you make use of driver package or PnP? In my perception "Apply driver package" gives a way better result then using "Auto apply drivers" which is PnP.



    My blogs: Henk's blog | Follow Me on: Twitter | View My Profile on: LinkedIn

    Friday, October 24, 2014 12:33 PM
  • When trying to import the drivers from the Windows 8.1 x64 Dell E6330 SCCM CAB to our SCCM 2012 R2 U1 server, we receive the error "The selected driver is not applicable to any supported platforms" on a number of drivers.

    Specifying the same source directory to the test Windows 8.1 Ent x64 computer via the install driver wizard in Device manager finds and installs the missing drivers successfully (Bluetooth 4.0 Module and STMicroelectronics 3-axis Digital Accelerometer). 

    The manufacturer section of those drivers looks like this:

    bcbturms-win8x64-brcm.inf

    [Manufacturer]
    %MfgName%=Broadcom, NTamd64.6.3, NTamd64

    st_accel.inf

    [Manufacturer]
    %STM%=ST,NTAMD64

    Any idea how I can successfully import these drivers?

    I have only found one way to get this to work so far, it is to edit each INF file of the drivers you want to import and add either NTx86.6.1 or NTamd64.6.1 to the [Manufacturer] section.

    I.E. %MfgName%=Broadcom, NTamd64.6.3, NTamd64, NTamd64.6.1

    Thursday, February 19, 2015 4:34 PM
  • Hi,

    We're running SCCM 2012 R2 on Server 2008R2, we applied the following hotfixes which resolved our issues, https://support.microsoft.com/kb/2921916 and http://support.microsoft.com/kb/2837108.

    Ben

    • Proposed as answer by Danny Grasso Friday, August 26, 2016 6:48 AM
    Thursday, February 19, 2015 8:49 PM