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SCCM 2012 Faulting application wmiprvse.exe on Vista Clients RRS feed

  • Question

  • Ever since I upgraded our SCCM server from 2007 to 2012 and pushed out the new client to my Vista computers I've had Event ID 1000s almost across the board.  Here is the details from the event log on one of the vista machines.

    Faulting application wmiprvse.exe, version 6.0.6002.18005, time stamp 0x49e01c05, faulting module MSVCR90.dll, version 9.0.30729.4148, time stamp 0x4a594c79, exception code 0xc0000005, fault offset 0x00056b6a, process id 0x13a4, application start time 0x01cdefaf436d7cdb.

    I've dug into the SCCM logs on a few machines, and thought it correlated with the software inventory task, but turning that off in my policy seemed to slow them down, but still just about ever Vista machine is throwing this error.  I've come across a few hotfixes that sounded like this problem (something about a memory leak when something is querying WMI), but every hotfix I tried failed to install and told me it didn't apply to my machine (even thought the KB seemed to indicate it did, Vista/Server 2008 computer).

    I am banging my head against the wall with this one... I can definitely say it has something to do with the SCCM Agent installed and it is only affecting my Windows Vista clients.


    Friday, January 11, 2013 3:30 PM

Answers

  • Hi Kevin,

    I was able to get WMI to crash everytime I ran a hardware inventory cycle.

    This was found to be a bug in the cm 12 client and will be fixed in CU update 1 for service pack 1. (no eta on a release date)

    A work around is not to inventory the CCM_RecentlyUsedApps class. 

    • Proposed as answer by Jim101a Wednesday, March 6, 2013 1:11 PM
    • Marked as answer by Kevin Wehnau Wednesday, March 6, 2013 4:56 PM
    Tuesday, March 5, 2013 10:33 PM

All replies

  • Kevin,

    Have you found a resolution as I'm having exact same error migrating from SCCM 2007 to 2012 on my Windows 2003 servers.

    I can reproduce the crash by initating a hardware inventory.  I have a PSS case and will post back if we find a resolution.


    • Edited by Jim101a Friday, February 22, 2013 1:56 PM
    Friday, February 22, 2013 1:56 PM
  • No, I have not found any solution... still dealing with it on most of my vista and server 2003 machines.  I've been lazy about it and ignoring it... I'm going to open up a ticket today through my IBM server support channel and see where I get too, I'll keep you posted as well.

    Kevin

    Friday, February 22, 2013 2:04 PM
  • So far I have not got very far with my IBM support... they are doing some research and came across two hotfixes that I had previously come across myself that did nothing to solve the problem (KB914831 and KB981314).  For server 2003 it was already included in a SP and the other hotfix only applied to Windows 7/Server 2008 R2 which I am not having any issue with.

    Do you have a PSS case # I might pass along to IBM for when they go through their channel to Microsoft?

    Tuesday, February 26, 2013 4:21 PM
  • Hi Kevin,

    I was able to get WMI to crash everytime I ran a hardware inventory cycle.

    This was found to be a bug in the cm 12 client and will be fixed in CU update 1 for service pack 1. (no eta on a release date)

    A work around is not to inventory the CCM_RecentlyUsedApps class. 

    • Proposed as answer by Jim101a Wednesday, March 6, 2013 1:11 PM
    • Marked as answer by Kevin Wehnau Wednesday, March 6, 2013 4:56 PM
    Tuesday, March 5, 2013 10:33 PM
  • Hi - I've got the exact same issue with my 2003 Servers and SCCM 2012. Could you please post a link to any official response you've had regarding this issue? Particuarly related to the CU for SP1. Thanks
    Wednesday, March 6, 2013 4:33 AM
  • I have asked the Microsoft Engineer to post an offical response here.  FYI the workaround has been working for me over the past week.
    Wednesday, March 6, 2013 1:11 PM
  • I just heard back from my guy through his MS contact and they confirmed this was the cause.  They did not provide a date either... just by the end of March.

    Wednesday, March 6, 2013 4:56 PM
  • Jim is correct above in that we have a bug filed on the issue and the code fix for the CCM_RecentlyUsedApps causing a WMI crash on x86 clients will be fixed in CU1 for SP1.  In the meantime you can work around the issue by disabling the class for Hardware Inventory in Default Settings and then create a custom settings that enables it for 64-bit clients.

    Keith Thornley [MS]

    Wednesday, March 6, 2013 6:59 PM