locked
Windows time service not synchronizing, status pending RRS feed

  • Question

  • Hello,

     

    We have a windows time service on a windows 7 client that is unable to sync with the time server.

     

    The status is as shown below here:

     

    C:\Windows\system32>w32tm /query /peers

     

    #Peers: 1

    Peer: <our peer>

    State: pending

    time remaining: 0.0000000s

    Mode: 0 (reserved)

    Stratum: 0 (not specified)

    PeerPoll interval: 0 (not specified)

    HostPoll interval: 0 (not specified)

     

    C:\Windows\system32>

     

    This should be something like:

    C:\Users\remco>w32tm /query /peers
    #Peers: 1

    Peer: OEWDS01.office-extra.lan
    State: Active
    Time Remaining: 1610.8538736s
    Mode: 3 (Client)
    Stratum: 3 (secondary reference - syncd by (S)NTP)
    PeerPoll Interval: 11 (2048s)
    HostPoll Interval: 11 (2048s)

    C:\Users\remco>

     

    This is the log file:

     

    150131 12:01:51.3982703s - ---------- Log File Opened -----------------

     

    150131 12:01:51.3982703s - CurSpc:15600100ns BaseSpc:15600100ns SyncToCmos:Yes

     

    150131 12:01:51.3982703s - PerfFreq:2208066c/s

     

    150131 12:01:51.3982703s - ReadConfig: Found provider 'NtpClient':

     

    150131 12:01:51.3982703s - ReadConfig: 'Enabled'=0x00000001

     

    150131 12:01:51.3982703s - ReadConfig: 'DllName'='C:\Windows\system32\w32time.DLL'

     

    150131 12:01:51.3982703s - ReadConfig: 'DllName'='C:\Windows\system32\w32time.DLL'

     

    150131 12:01:51.3982703s - ReadConfig: 'DllName'='C:\Windows\system32\w32time.DLL'

     

    150131 12:01:51.3982703s - ReadConfig: 'InputProvider'=0x00000001

     

    150131 12:01:51.3982703s - ReadConfig: Found provider 'NtpServer':

     

    150131 12:01:51.3982703s - ReadConfig: 'Enabled'=0x00000000

     

    150131 12:01:51.3982703s - ReadConfig: 'DllName'='C:\Windows\system32\w32time.DLL'

     

    150131 12:01:51.3982703s - ReadConfig: 'DllName'='C:\Windows\system32\w32time.DLL'

     

    150131 12:01:51.3982703s - ReadConfig: 'DllName'='C:\Windows\system32\w32time.DLL'

     

    150131 12:01:51.3982703s - ReadConfig: 'InputProvider'=0x00000000

     

    150131 12:01:51.3982703s - ReadConfig: Found provider 'VMICTimeProvider':

     

    150131 12:01:51.3982703s - ReadConfig: 'Enabled'=0x00000001

     

    150131 12:01:51.3982703s - ReadConfig: 'DllName'='%SystemRoot%\System32\vmictimeprovider.dll'

     

    150131 12:01:51.3982703s - ReadConfig: 'DllName'='C:\Windows\System32\vmictimeprovider.dll'

     

    150131 12:01:51.3982703s - ReadConfig: 'DllName'='C:\Windows\System32\vmictimeprovider.dll'

     

    150131 12:01:51.3982703s - ReadConfig: 'InputProvider'=0x00000001

     

    150131 12:01:51.3982703s - ReadConfig (policy): Found provider 'NtpClient':

     

    150131 12:01:51.3982703s - ReadConfig: 'PhaseCorrectRate'=0x00000001 (2)

     

    150131 12:01:51.3982703s - ReadConfig: 'UpdateInterval'=0x00007530 (2)

     

    150131 12:01:51.3982703s - ReadConfig: 'FrequencyCorrectRate'=0x00000004 (2)

     

    150131 12:01:51.3982703s - ReadConfig: 'PollAdjustFactor'=0x00000005 (2)

     

    150131 12:01:51.3982703s - ReadConfig: 'LargePhaseOffset'=0x02FAF080 (2)

     

    150131 12:01:51.3982703s - ReadConfig: 'SpikeWatchPeriod'=0x00000384 (2)

     

    150131 12:01:51.3982703s - ReadConfig: 'HoldPeriod'=0x00000005 (2)

     

    150131 12:01:51.3982703s - ReadConfig: 'MinPollInterval'=0x0000000A (2)

     

    150131 12:01:51.3982703s - ReadConfig: 'MaxPollInterval'=0x0000000F (2)

     

    150131 12:01:51.3982703s - ReadConfig: 'AnnounceFlags'=0x00000010 (2)

     

    150131 12:01:51.3982703s - ReadConfig: 'LocalClockDispersion'=0x0000000A (2)

     

    150131 12:01:51.3982703s - ReadConfig: 'MaxNegPhaseCorrection'=0xFFFFFFFF (2)

     

    150131 12:01:51.3982703s - ReadConfig: 'MaxPosPhaseCorrection'=0xFFFFFFFF (2)

     

    150131 12:01:51.3982703s - ReadConfig: 'EventLogFlags'=0x00000002 (2)

     

    150131 12:01:51.3982703s - ReadConfig: 'MaxAllowedPhaseOffset'=0x0000012C (2)

     

    150131 12:01:51.3982703s - ReadConfig: 'TimeJumpAuditOffset'=0x00007080 (2)

     

    150131 12:01:51.3982703s - lastClockRate=156001, clockPrecision=-6

     

    150131 12:01:51.3982703s - SetTimeSlipNotification succeeds with 0x00000000.

     

    150131 12:01:51.3982703s - W32TmServiceMain: RequestNetTopoChangeNotification Succeed

     

    150131 12:01:51.3982703s - DomainHierarchy: LSA role change notification. Redetecting.

     

    150131 12:01:51.3982703s - ClockDisciplineThread: Starting: SetUnsync: LI:3 S:0 RDl:0 RDs:0 TSF:0x0

     

    150131 12:01:51.3982703s - Starting Providers.

     

    150131 12:01:51.3982703s - Starting 'NtpClient', dll:'C:\Windows\system32\w32time.DLL'

     

    150131 12:01:51.3982703s - LoadLibrary

     

    150131 12:01:51.3982703s - NtpTimeProvOpen("NtpClient") called.

     

    150131 12:01:51.3982703s - StartNtpProv

     

    150131 12:01:51.3982703s - sysPrecision=-6, systmeClockResolution=156250

     

    150131 12:01:51.3982703s - NtpProvider: Created 0 sockets.

     

    150131 12:01:51.3982703s - StartListeningThread completed!

     

    150131 12:01:51.3982703s - PeerPollingThread: waiting forever

     

    150131 12:01:51.3982703s - StartPeerPollingThread completed!

     

    150131 12:01:51.3982703s - ReadConfig: 'AllowNonstandardModeCombinations'=0x00000001 (2)

     

    150131 12:01:51.3982703s - ReadConfig: 'CompatibilityFlags'=0x80000000 (2)

     

    150131 12:01:51.3982703s - ReadConfig: 'SpecialPollInterval'=0x00000E10 (3)

     

    150131 12:01:51.3982703s - ReadConfig: 'ResolvePeerBackoffMinutes'=0x0000000F (3)

     

    150131 12:01:51.3982703s - ReadConfig: 'ResolvePeerBackoffMaxTimes'=0x00000007 (3)

     

    150131 12:01:51.3982703s - ReadConfig: 'EventLogFlags'=0x00000000 (3)

     

    150131 12:01:51.3982703s - ReadConfig: 'LargeSampleSkew'=0x00000003 (2)

     

    150131 12:01:51.3982703s - ReadConfig: 'Type'=NTP (3)

     

    150131 12:01:51.3982703s - ReadConfig: 'NtpServer'=win0104vm.office.ds.asp4all.local (3)

     

    150131 12:01:51.3982703s - ReadConfig: 'ManualPeerList'(parsed)='win0104vm.office.ds.asp4all.local'

     

    150131 12:01:51.4138703s - AddNewPendingPeer: manual

     

    150131 12:01:51.4138703s - StartListeningThread completed!

     

    150131 12:01:51.4138703s - PeerPollingThread: waiting forever

     

    150131 12:01:51.4138703s - PeerPollingThread: PeerListUpdated

     

    150131 12:01:51.4138703s - StartPeerPollingThread completed!

     

    150131 12:01:51.4138703s - PeerPollingThread: waiting forever

     

    150131 12:01:51.4138703s - NtpClient started.

     

    150131 12:01:51.4138703s - Starting 'VMICTimeProvider', dll:'C:\Windows\System32\vmictimeprovider.dll'

     

    150131 12:01:51.4138703s - LoadLibrary

     

    150131 12:01:51.4138703s - Successfully started 2 providers.

     

    150131 12:01:51.4138703s - W32TmServiceMain: waiting i16.000s (1024.000s)

     

    150131 12:01:51.4138703s - W32TmServiceMain: Network Topology Change

     

    150131 12:01:51.4138703s - TimeProvCommand([NtpClient], TPC_NetTopoChange) called.

     

    150131 12:01:51.4138703s - NtpProvider: Network Topology Change

     

    150131 12:01:51.4138703s - Peer never sync'd, resync now!

     

    150131 12:01:51.4138703s - Peers reset: p-p:1 a-p:1 a-x:0

     

    150131 12:01:51.4138703s - NtpProvider: Created 0 sockets.

     

    150131 12:01:51.4138703s - StartListeningThread completed!

     

    150131 12:01:51.4138703s - PeerPollingThread: waiting forever

     

    150131 12:01:51.4138703s - StartPeerPollingThread completed!

     

    150131 12:01:51.4138703s - PeerPollingThread: PeerListUpdated

     

    150131 12:01:51.4138703s - PeerPollingThread: waiting forever

     

    150131 12:01:51.4138703s - W32TmServiceMain: waiting i16.000s (1024.000s)

     

    150131 12:01:51.4138703s - W32TmServiceMain: RequestNetTopoChangeNotification Succeed

     

    150131 12:01:53.3794738s - W32TimeHandler called: SERVICE_CONTROL_INTERROGATE

     

    150131 12:01:57.1234804s - RPC Caller is WSW-LAPTOP-53\oelokaal (S-1-5-21-3327006594-3797136145-1184204985-1010)

     

    150131 12:01:57.1234804s - RPC Call Attribute is local=1, kernel=0, session=0, authentication=6, protocol=3, OpNum=2

     

    150131 12:01:57.1234804s - RPC Call - Query provider status

     

    150131 12:01:57.1234804s - TimeProvCommand([NtpClient], TPC_Query) called.

     

    150131 12:02:07.4194984s - W32TmServiceMain: timeout

     

    150131 12:02:07.4194984s - W32TmServiceMain: waiting 1024.000s

     

    150131 12:11:29.5320859s - RPC Call - Query provider status

     

    150131 12:11:29.5320859s - TimeProvCommand([NtpClient], TPC_Query) called.

     

    150131 12:14:07.4043632s - RPC Call - Query provider status

     

    150131 12:14:07.4043632s - TimeProvCommand([NtpClient], TPC_Query) called.

     

     

    has anyone any idea how we can fix this?


    Regards, Remco

    Wednesday, January 18, 2012 1:56 PM

All replies

  • Hi,

     

    Does the issue only occur on one Windows 7 client? What is displayed in Event Viewer? Please unregisters and registers the time service to check the result.

     

    W32tm /unregister

    W32tm /register

     

    Also, compare the following registry with the problematic client and other good clients.

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time\Parameters\

     


    Niki Han

    TechNet Community Support

    • Marked as answer by Niki Han Monday, January 30, 2012 2:42 AM
    • Unmarked as answer by Remco Hooijer Tuesday, January 31, 2012 1:33 PM
    • Marked as answer by Remco Hooijer Tuesday, January 31, 2012 1:33 PM
    • Unmarked as answer by Remco Hooijer Tuesday, January 31, 2012 1:33 PM
    Monday, January 23, 2012 2:22 AM
  • We've done al that but this didn't help. We have this on all our clients even in different networks.

    We are looking at the installtion now to see if there is something wrong whit that.

    Tuesday, January 31, 2012 1:33 PM
  • Hi Remco

    Did you ever resolve this? I have a Windows 2012R2 server doing exactly this. The "Mode: 0(reserved)" even though it is not the authoritative time server. I think it should be "Mode: 3 (client)" but cannot change it.

    w32tm /query /peers

    #Peers: 1
    Peer: time.windows.com,0x9
    State: Pending
    Time Remaining: 0.0000000s
    Mode: 0 (reserved)
    Stratum: 0 (unspecified)
    PeerPoll Interval: 0 (unspecified)
    HostPoll Interval: 0 (unspecified)

    w32tm /query /source

    Local CMOS Clock

    :o)

    Wednesday, March 13, 2019 1:59 PM
  • Hi Niki

    Already tried to unregister / register several times, but with no luck. Source is still "Local CMOS Clock" on the non authoritative Windows 2012R2 server. 

    Have you any other suggestions? Think the mode should be changed from 0 (reserved) to 3 (user), but cannot find any documentation of how to.

    Wednesday, March 13, 2019 2:01 PM