Cannot install MFA on new phone RRS feed

  • Question

  • Hi

    One of our users is trying to install the Authenticator app on his new

    phone, however, when he gets to the part of scanning the QR code

    he gets an error saying something like "the account could not be added - unexpected error. Contact your local IT-Administrator to solve the issue"

    (translated from danish)

    How to proceed ?

    Thank you in advance

    Monday, November 19, 2018 3:42 PM