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Exchange 2013 transport rule issue

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    Dear Support,

    I have created the transport rule in exchange 2013 i.e. when one external user (abc@gmail.com) send email to one internal user i.e. (Support@contoso.com) then that email get blocked with explaination but issue is external user not able to receive any notification email regarding blocked email.

    If I created the same rule with internal user then they are getting the notification, please let me know what could be the issue why external user failed to trigger the notification.

    Exchannge Version: Exchange 2013 15.0.847.32

    Appreciate your quick response regarding the same.

    Regards,

    Hakim. B

    Hakim.B Sr.System Administrator

    Thursday, March 24, 2016 7:58 PM
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    Hi,

    Please post the detailed transport rule for troubleshooting. Screen shoot is better.

    In the transport rule, how do you identify that external user?

    Besides the transport rule, will external sender receive NDR messages normally?

    Best Regards.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Lynn-Li
    TechNet Community Support

    Friday, March 25, 2016 5:41 AM
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    Hi Lynn,

    Yes user received the NDR message normally.

    I have added the external user as mail contact and added as sender.

    Regards,

    Hakim. B

    Hakim.B Sr.System Administrator

    Saturday, March 26, 2016 2:01 PM
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    Hi Lynn,

    Yes user received the NDR message normally.

    I have added the external user as mail contact and added as sender.

    Regards,

    Hakim. B

    Hakim.B Sr.System Administrator


    Bad idea. Just enter the senders SMTP address in the transport rule , don't use a mail-enabled contact. Instead of "The Sender Address is..." use the predicate "The sender address includes" and enter the SMTP address. Delete the mail-enabled contact.

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    Saturday, March 26, 2016 2:06 PM
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    Hi Lynn,

    I already tried this but it was not working so I created mail enabled contact.

    Regards,

    Hakim. B

    Hakim.B Sr.System Administrator

    Saturday, March 26, 2016 5:51 PM
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    Hi Lynn,

    I already tried this but it was not working so I created mail enabled contact.

    Regards,

    Hakim. B

    Hakim.B Sr.System Administrator

    And what does message tracking show?

    You need to post the exact rule syntax so we can look at it.

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    Saturday, March 26, 2016 8:19 PM
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