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Sent time stamp missing RRS feed

  • Question

  • Hello,

    We have a bit of a strange issue on one of our Exchange 2003 SP2 mailbox servers.

    When an email is sent from a HTC Desire phone to users on one particular Exchange 2003 server the Sent date\time is missing, see below:

     

    From: User1
    Sent: None
    To: User2

    Subject:

     

    If we move the recipient's mailbox to another of our Exchange 2003 mailbox servers & send the same message it comes through with the data\time stamp as expected. Move the mailbox back to the original server & send the test message again & the problem reoccurs.

    Does anyone know what might be causing this?

     

    Thanks

     

     

    Wednesday, July 20, 2011 10:20 AM

Answers

  • Hi,

    Do you connect to exchange server through active sync from your phone?

    1. Please disable mount the affected mailbox database and then remount it.

    2. Run iisreset the restart IIS service.

     

    • Marked as answer by Gen Lin Friday, July 29, 2011 7:52 AM
    Thursday, July 21, 2011 9:11 AM

All replies

    1. Other than if you have some archiving software, I can't see what is causing this.
    2. Could be some AV on this Exch server, try to stop and test.
    3. On the effected server try another database on the same server.
    4. Might be an issue with the database and not the server?
    5. To fix, either create a new DB, move users to another server or rebuild your exch server, depending on what the issue is.
    6. If you want root casue, maybe a call to MS may help.

    Sukh
    Wednesday, July 20, 2011 10:40 PM
  •  

    Hello,

    We have a bit of a strange issue on one of our Exchange 2003 SP2 mailbox servers.

     

    When an email is sent from a HTC Desire phone to users on one particular Exchange 2003 server the Sent date\time is missing, see below:

     

    From: User1
    Sent: None
    To: User2

    Subject:

     

    If we move the recipient's mailbox to another of our Exchange 2003 mailbox servers & send the same message it comes through with the data\time stamp as expected. Move the mailbox back to the original server & send the test message again & the problem reoccurs.

     

    Does anyone know what might be causing this?

     

    Thanks

     

     

     

     


    Is the sender's mailbox on the same server as the recipients mailbox when this happens?

    Which server does the mobile sync with? ( This is activesync yes?)

    Both servers patched the same? (Exchange and O/S?)

    Thursday, July 21, 2011 2:43 AM
  • Hi,

    Do you connect to exchange server through active sync from your phone?

    1. Please disable mount the affected mailbox database and then remount it.

    2. Run iisreset the restart IIS service.

     

    • Marked as answer by Gen Lin Friday, July 29, 2011 7:52 AM
    Thursday, July 21, 2011 9:11 AM