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WINDOWS10 FREEZING WHILE PLAYING GAMES RRS feed

Answers

  • The logs displayed piracy / crack.

    Uninstall all pirated software and tools/methods used to bypass the activation of software.

    Tuesday, March 26, 2019 11:15 PM

All replies

  • Hi,

    Thanks for your question.
    There are many reasons for computer hangs/freezes.
    Does this problem happen randomly or often?
    Was this issue exist before installing windows 10?
    Does your computer meet the minimum configuration of the game?
    They could be related to hardware, hardware drivers, software drivers, software, malware, bios firmware, etc.
    There are things to test but you would need to know how to make interpretations of the results.
    Tests sometimes give misleading results.  These are called false negatives or false positives.
    So you must know the proper and improper use of each test and the limitations of the testing.
    There are software programs that can stress test the CPU, GPU, Memory etc.
    So it is better that you start your own thread.  Present the problem.  Post the information about the hardware and software.  Whether you over clock or not.  Whether you use driver update software.  Whether you have had malware.  Report the troubleshooting steps already done.  And ask for a troubleshooting strategy.  Indicate whether you have files backed up.  Whether you have made an image of the drive.  Whether you would be able to use your computer for several days in safe mode, if you have a desktop whether you would be able to check voltages, and whether you would be able to perform a clean install.  These last steps are for the complicated cases.

    Best Regards,

    Eric


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    Monday, March 11, 2019 6:05 AM
  • Hello,

    Suggest you to run System File Checker scan:

    1. Search for 'command prompt' using Cortana or Windows Search.

    2. From results, right click on Command Prompt and select Run as administrator.

    3. Type sfc /scannow command and press Enter key.

    4. Let the command complete and then reboot the machine.

    If issue still persists, perform clean boot:

    https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

    Let us know if this helps!

    Microsoft MVP (Windows and Devices for IT)

    Windows Insider MVP

    Windows Help & Support [www.kapilarya.com]

    Monday, March 11, 2019 1:36 PM
  • Hi,

    Just checking in to see if the information provided was helpful.

    Please let us know if you would like further assistance.

    Best Regards,

    Eric


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, March 14, 2019 9:35 AM
  • never have any issue with windows 7

    the  issue start with windows 10 upgrade pc freezes with every single game

    i did all sugestions for a solution with no lack

    pc does not show any errors just freezes completely & needs to be restart with games only

    System Information report written at: 03/24/19 14:01:20
    System Name: JAVIER-PC
    [System Summary]

    Item Value
    OS Name Microsoft Windows 10 Pro
    Version 10.0.17763 Build 17763
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name JAVIER-PC
    System Manufacturer Alienware
    System Model Aurora-R4
    System Type x64-based PC
    System SKU Aurora-R4
    Processor Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz, 3601 Mhz, 4 Core(s), 8 Logical Processor(s)
    BIOS Version/Date Alienware A11, 11/26/2013
    SMBIOS Version 2.7
    Embedded Controller Version 255.255
    BIOS Mode Legacy
    BaseBoard Manufacturer Alienware
    BaseBoard Product 07JNH0
    BaseBoard Version A02
    Platform Role Desktop
    Secure Boot State Unsupported
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "10.0.17763.194"
    User Name JAVIER-PC\JAVIER
    Time Zone Central Daylight Time
    Installed Physical Memory (RAM) 16.0 GB
    Total Physical Memory 15.9 GB
    Available Physical Memory 12.5 GB
    Total Virtual Memory 19.3 GB
    Available Virtual Memory 14.2 GB
    Page File Space 3.42 GB
    Page File C:\pagefile.sys
    Kernel DMA Protection Off
    Virtualization-based security Not enabled
    Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware Yes
    Hyper-V - Data Execution Protection Yes

    [Hardware Resources]

    thank-you

    Sunday, March 24, 2019 7:03 PM
  • Hi,

    Thanks for your update.

    What do you means "every single game"?

    Do you means that no game can run after updating to windows 10?

    Please check your video card driver, make sure that your video card driver is latest.

    Could you please tell me which way do you use to update to windows 10? 

    Best Regards,

    Eric


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, March 25, 2019 9:05 AM
  • GAMES RUN WITH NO PROBLEM IN INDOWS 7

    THAN I UPGRADE THRU DOWNLOAD FREE UPGRADE OF WINDOWS10 AND THE GAMES WERE RUNING OK WITH THE FIRST VERSION OF WINDOWS10

    THE PROBLEM STARTS WHEN WINDOWS UPDATES TO NEWER VERSIONS OF WINDOWS10

    GAMES START OK YOU CAN PLAY FOR COUPLE OF MINUTES THAN PC FREEZES COMPLETLY AND NEEDS TO BE RESTART

    GPU- NVIDIA GEFORCE GTX 1060  I KNOW DRIVERS ARE UP TO DATE

    WINVER. 1809 (OS build 17763.379)

    Monday, March 25, 2019 7:38 PM
  • 1) Run the Dell diagnostics and post images of the results using share links (one drive, drop box, or google drive)

    https://www.dell.com/support/home/us/en/19/product-support/product/alienware-aurora-r4/diagnose

    2) Open administrative command prompt and type or copy and paste:
    3) sfc /scannow
    4) dism /online /cleanup-image /restorehealth
    5) chkdsk /scan
    6) wmic recoveros set autoreboot = false
    7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
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    Monday, March 25, 2019 8:14 PM
  • Microsoft Windows [Version 10.0.17763.379]
    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.17763.1

    Image Version: 10.0.17763.379

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
      526080 file records processed.
    File verification completed.
      3539 large file records processed.
      0 bad file records processed.

    Stage 2: Examining file name linkage ...
      2104 reparse records processed.
      638830 index entries processed.
    Index verification completed.
      0 unindexed files scanned.
      0 unindexed files recovered to lost and found.
      2104 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
      56376 data files processed.
    CHKDSK is verifying Usn Journal...
      35070696 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

     243603970 KB total disk space.
     140647516 KB in 251247 files.
        108864 KB in 56377 indexes.
             0 KB in bad sectors.
        771574 KB in use by the system.
         65536 KB occupied by the log file.
     102076016 KB available on disk.

          4096 bytes in each allocation unit.
      60900992 total allocation units on disk.
      25519004 allocation units available on disk.

    C:\WINDOWS\system32> wmic recoveros set autoreboot = false
    Updating property(s) of '\\JAVIER-PC\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition2"'
    Property(s) update successful.

    C:\WINDOWS\system32>
    Monday, March 25, 2019 11:32 PM
  • how you copy or up load  this resalts

    Run the Dell diagnostics and post images of the results using share links (one drive, drop box, or google drive)

    Tuesday, March 26, 2019 12:42 AM
  • Use the snipping tool, prt sc key with Microsoft paint, or a camera/smartphone camera to take pictures and post images into the thread.

    Whenever possible use share links for posting into the thread.

    Tuesday, March 26, 2019 2:52 AM
  • To evaluate the computer enironment please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"




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    Tuesday, March 26, 2019 3:37 PM
  • https://1drv.ms/u/s!ApthTFon1fX4qCtKEE50zGrlySLb
    Tuesday, March 26, 2019 8:41 PM
  • The logs displayed piracy / crack.

    Uninstall all pirated software and tools/methods used to bypass the activation of software.

    Tuesday, March 26, 2019 11:15 PM