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Windows 7 client wont update

    Question

  • Hi,

    We are having problems with some clients not updating from our wsus server. They come up with error '0x80072ee2'. With most clients, they will eventually start working and once they have started, there seems to be no further problem.

    But i have one particular client that just fails over and over again. I have been able to run a check against Microsofts own server once or twice, but even that often fails.

    On our wsus server, it is in the list of clients but its status is 'Not yet reported'.

    There is nothing out of the ordinary about this machine. Below is a section from the windowsupdate.log

    Which appears to suggest some sort of proxy failure, but we dont use a proxy.

    2015-12-23    10:33:16:524    1096    1998    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2015-12-23    10:33:16:524    1096    1998    Agent    *********
    2015-12-23    10:33:16:524    1096    1998    Agent      * Online = Yes; Ignore download priority = No
    2015-12-23    10:33:16:524    1096    1998    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2015-12-23    10:33:16:524    1096    1998    Agent      * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2015-12-23    10:33:16:524    1096    1998    Agent      * Search Scope = {Machine}
    2015-12-23    10:33:16:524    1096    1998    Setup    Checking for agent SelfUpdate
    2015-12-23    10:33:16:524    1096    1998    Setup    Client version: Core: 7.6.7601.19077  Aux: 7.6.7601.19077
    2015-12-23    10:33:30:395    1096    1998    Misc    Validating signature for C:\windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
    2015-12-23    10:33:30:395    1096    1998    Misc     Microsoft signed: NA
    2015-12-23    10:33:30:395    1096    1998    Misc    WARNING: Cab does not contain correct inner CAB file.
    2015-12-23    10:33:30:395    1096    1998    Misc    Validating signature for C:\windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
    2015-12-23    10:33:30:405    1096    1998    Misc     Microsoft signed: NA
    2015-12-23    10:33:30:405    1096    1998    Setup    Wuident for the managed service is valid but not quorum-signed. Skipping selfupdate.
    2015-12-23    10:33:30:405    1096    1998    Setup    Skipping SelfUpdate check based on the /SKIP directive in wuident
    2015-12-23    10:33:30:405    1096    1998    Setup    SelfUpdate check completed.  SelfUpdate is NOT required.
    2015-12-23    10:33:30:495    1096    1998    PT    +++++++++++  PT: Synchronizing server updates  +++++++++++
    2015-12-23    10:33:30:495    1096    1998    PT      + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://sus-svr-1.chemeng.ucl.ac.uk/ClientWebService/client.asmx
    2015-12-23    10:33:30:545    1096    1998    PT    WARNING: Cached cookie has expired or new PID is available
    2015-12-23    10:33:30:545    1096    1998    PT    Initializing simple targeting cookie, clientId = 89f5d327-0ab7-4f66-a84e-daf9391bcc90, target group = , DNS name = redacted.ucl.ac.uk
    2015-12-23    10:33:30:545    1096    1998    PT      Server URL = http://redactedwsusserver.ucl.ac.uk/SimpleAuthWebService/SimpleAuth.asmx
    2015-12-23    10:34:31:066    1096    1998    Misc    WARNING: Send failed with hr = 80072ee2.
    2015-12-23    10:34:31:066    1096    1998    Misc    WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2015-12-23    10:34:31:066    1096    1998    Misc    FATAL: SOAP/WinHttp - SendRequest: SendRequestUsingProxy failed. error 0x80072ee2
    2015-12-23    10:34:31:066    1096    1998    PT      + Last proxy send request failed with hr = 0x80072EE2, HTTP status code = 0
    2015-12-23    10:34:31:066    1096    1998    PT      + Caller provided credentials = No
    2015-12-23    10:34:31:066    1096    1998    PT      + Impersonate flags = 0
    2015-12-23    10:34:31:066    1096    1998    PT      + Possible authorization schemes used =
    2015-12-23    10:34:31:066    1096    1998    PT    WARNING: SyncUpdates failure, error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200
    2015-12-23    10:34:31:066    1096    1998    PT    WARNING: PTError: 0x80072ee2
    2015-12-23    10:34:31:066    1096    1998    PT    WARNING: SyncUpdates_WithRecovery failed.: 0x80072ee2
    2015-12-23    10:34:31:066    1096    1998    PT    WARNING: Sync of Updates: 0x80072ee2
    2015-12-23    10:34:31:066    1096    1998    PT    WARNING: SyncServerUpdatesInternal failed: 0x80072ee2
    2015-12-23    10:34:31:066    1096    1998    Agent      * WARNING: Failed to synchronize, error = 0x80072EE2
    2015-12-23    10:34:31:066    1096    1998    Agent      * WARNING: Exit code = 0x80072EE2
    2015-12-23    10:34:31:066    1096    1998    Agent    *********
    2015-12-23    10:34:31:066    1096    1998    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]

    Thursday, January 21, 2016 2:34 PM

Answers

  • Hi,

    The Windows Update Troubleshooter         is available that fixes some problems with Windows Update, and it might resolve this error for you.    

    If that didn't work, try the following steps.

            To add the Windows Update websites to a firewall exceptions list      

    •           Windows Firewall ships with this version of Windows and should already include these sites in the exceptions list. If you use a different firewall, refer to the software publisher's help to see how to add these websites to your firewall exceptions list:        

      • http://*.update.microsoft.com            

      • https://*.update.microsoft.com            

      • http://download.windowsupdate.com

    In additional, check other suggestions here:

    http://www.ghacks.net/2010/01/24/fixing-windows-update-error-0x80072ee2/

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, January 25, 2016 3:15 PM
    Owner

All replies

  • Hi,

    I noticed that this issue could be related to your proxy settings:

    2015-12-23    10:34:31:066    1096    1998    Misc    FATAL: SOAP/WinHttp - SendRequest: SendRequestUsingProxy failed. error 0x80072ee2

    If you have configured any proxy server, please disable to check your update again.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Saturday, January 23, 2016 3:34 PM
    Owner
  • We dont use a proxy server or have any proxy settings configured.
    Monday, January 25, 2016 2:02 PM
  • Hi,

    The Windows Update Troubleshooter         is available that fixes some problems with Windows Update, and it might resolve this error for you.    

    If that didn't work, try the following steps.

            To add the Windows Update websites to a firewall exceptions list      

    •           Windows Firewall ships with this version of Windows and should already include these sites in the exceptions list. If you use a different firewall, refer to the software publisher's help to see how to add these websites to your firewall exceptions list:        

      • http://*.update.microsoft.com            

      • https://*.update.microsoft.com            

      • http://download.windowsupdate.com

    In additional, check other suggestions here:

    http://www.ghacks.net/2010/01/24/fixing-windows-update-error-0x80072ee2/

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, January 25, 2016 3:15 PM
    Owner