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Word 2010 hangs when adding a contact via the Envelopes and Labels dialog box RRS feed

  • Question

  • I am having the following issue on all PC in our network.

    • Open Outlook.
    • Open Word 2010.
    • Click the Mailings tab.
    • Click Envelopes.
    • Click the Address Book button.
    • From the Address Book drop-down select the Contacts folder.
    • Right click in the list & select New Entry.
    • Select New Contact & click OK.
    • Fill in the basic info: name, email, phone numbers, address.
    • Click Save & Close.

    At that point the contact form closes. It looks like the address book list is trying to come back but that is where it hangs. At that point the only option is to force Word to close. However, the new contact is created in Outlook.

    I can reproduce this with Word/Outlook 2010 RTM & SP1.

    Has anyone else ran into this before?


    Patrick Hoban
    http://patrickhoban.wordpress.com
    Friday, October 21, 2011 4:21 PM

All replies

  • Hi

     

    Thank you for using Microsoft Office for IT Professionals Forums.

     

    Ÿ   Rename the global template (Normal.dotm)

    Follow the steps for the operating system that you are using:

    Windows 7

    1. Exit Word 2010
    2. Click Start.
    3. In the Start Search box, type the following text, and then press ENTER:
      %userprofile%\appdata\roaming\microsoft\templates
    4. Right-click Normal.dotm, and then click Rename.
    5. Type Oldword.old, and then press ENTER.
    6. Close Windows Explorer.
    7. Start Word 2010, and then open the document.

     

    Reset Word registry key and disable Add-in you can refer to this KB article:

    “How to troubleshoot problems that occur when you start or use Word 2010, Word 2007, Word 2003, or Word 2002”

    http://support.microsoft.com/kb/921541

     

    Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

     

    Best Regards, 

     

    William Zhou

    Forum Support

    -----------------------------------------------------------------------------------------

    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.
    Monday, October 24, 2011 6:48 AM
  • Thank you for the suggestion. Renaming the notmal.dotm file did not fix the issue.
    Patrick Hoban
    http://patrickhoban.wordpress.com
    Tuesday, October 25, 2011 7:56 PM
  • Hi,

    Please try to reset Word registry key and disable Add-in you can refer to this KB article:

    “How to troubleshoot problems that occur when you start or use Word 2010, Word 2007, Word 2003, or Word 2002”

    http://support.microsoft.com/kb/921541

    Best Regards,

    William Zhou

    Forum Support

    -----------------------------------------------------------------------------------------

    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contacttnmff@microsoft.com.

    Wednesday, October 26, 2011 1:39 AM
  • Hi,

     

    I am writing to see how everything is going with this issue. Is the problem resolved? If there is anything I can do for you, please feel free to let me know.

     

    Best Regards, 

     

    William Zhou

    Forum Support

    -----------------------------------------------------------------------------------------

    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Monday, October 31, 2011 1:27 AM
  • Hi,

     

    As I have not heard from you for several days. I will go ahead and close this thread. If you have any questions, please feel free to reply to us and this thread will be re-opened.

     

    Best Regards, 

     

    William Zhou

    Forum Support

    -----------------------------------------------------------------------------------------

    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Tuesday, November 1, 2011 12:49 AM
  • Thank you for the suggestion. Following the steps in KB921541 did not fix the issue.


    Patrick Hoban
    http://patrickhoban.wordpress.com
    Tuesday, November 1, 2011 3:04 PM
  • Anyone else have any thoughts?
    Patrick Hoban
    http://patrickhoban.wordpress.com
    Tuesday, November 8, 2011 5:35 PM
  • I also have this issue with PC's on our network... Anyone have some thoughts?

    Issue occurs with with XP and Windows 7, sounds like a application issue.
    • Edited by Dman1191 Thursday, November 10, 2011 6:20 PM
    Thursday, November 10, 2011 5:47 PM
  • Does the contact get created?
    Patrick Hoban
    http://patrickhoban.wordpress.com
    Thursday, November 10, 2011 6:23 PM
  • It does appear to create the contact, but that is after you force word to close and re-launch it. Same thing happens the next time you try and create another contact.
    Thursday, November 10, 2011 6:27 PM
  • Sounds like we do have the exact same problem then. Hopefully someone has who has had this problem & fixed it will see this post.
    Patrick Hoban
    http://patrickhoban.wordpress.com
    Thursday, November 10, 2011 6:31 PM
  • Ya, the frustrating thing is I can see my contact update in Outlook, yet Word is just spinning. It looks to me like a bug with Word. This is a major hassle for some employees that add venders to contacts and send mailings at the same time.  They now have to go into Outlook update contacts and then open word to actually print a label for that contact or go through the process of forcing word to close and reopen to print label.
    • Edited by Dman1191 Thursday, November 10, 2011 6:46 PM
    Thursday, November 10, 2011 6:44 PM
  • Bump... This is still a problem and I haven't been able to find a solution. William Zhou do you have any addition insight or does anyone else have some ideas.
    Tuesday, November 15, 2011 9:08 PM
  • Just wanted to give my question a bump to see if there are any other suggestions. Thanks.
    Patrick Hoban
    http://patrickhoban.wordpress.com
    Wednesday, November 23, 2011 8:04 PM
  • Since it's been a while just wanted to give my question another bump to see if there are any other suggestions. Thanks.
    Patrick Hoban
    http://patrickhoban.wordpress.com
    Monday, January 9, 2012 5:25 PM
  • Just wanted to give my question a bump to see if there are any other suggestions. Thanks.

    Patrick Hoban
    http://patrickhoban.wordpress.com

    Thursday, February 16, 2012 5:14 AM
  • I am having the same issue in Word 2013 on Windows 8. As you described earlier I can also update the contact and outlook saves it but word crashes after clicking OK.

    Kind Regards,

    Michael

    Tuesday, August 13, 2013 11:38 AM
  • Did you ever get a fix for this? I have a customer having this exact issue. I even went as far as reloading the entire system with a clean windows install and a clean office install and the problem is still there. Thanks.
    Thursday, April 23, 2015 3:16 PM