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Sharepoint displays multiple items in a folder but none are present (missing files in sharepoint) RRS feed

  • Question

  • Going through an issue with a client and they are unable to access the supposed files that a folder contains.

    The folder (in the new UI) indicates that there are multiple files inside a folder however, when opened the folder does not contain any files. The folder contained images.

    The classic view of sharepoint indicates that there are no files present in the folder.

    They recently had users deleted that checked in to the folder, but they were deleted after this happened

    Has anyone else had this problem before? Are there any solutions out there? Any advice would be appreciated





    Thursday, August 15, 2019 8:37 AM

All replies

  • Did you try to access it with a site collection admin?

    Justin Liu Office Apps & Services MVP, MCSE
    Senior Software Engineer
    Please Vote and Mark as Answer if it helps you.

    Friday, August 16, 2019 1:13 AM
  • Yes, I am logging in with a site collection admin as I can see all the available sites.

    *I've attempted to login as the user that last checked in, however their account could also not see the file

    Is there a way to force check out of all files?


    Friday, August 16, 2019 8:28 AM