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Busy Options - SQL Database Call Record Store RRS feed

  • Question

  • Hello together,

    I have a question to you.
    Do you know, where the SfB Server is storing the current active calls, the Busy Options (BOB Manager) is checking when deciding to decline or passthrough an incoming call?

    in the traces I see that it is adding current calls to the call record store and is retrieving the Information from the call record store to check if there is an concurrent Call. Unfortunately I did not find the specific SQL table, yet...

    We had a Problem in the past, that a user was always "busy" for incoming calls. We needed to disable and reenable the busy Options for that user. But for me it would be interesting to see, to which call record store the System is adding and from where it is removing the calls...

    Thanks for any help in advance!

    Greets,
    Markus

    Monday, April 29, 2019 7:13 PM

All replies

  • Hi Markus,

    Based on my research, CallPriorities table stores the list of possible call priorities, such as emergency, urgent, normal, non-urgent, and more. As the resource limited, we could not test this in our environment, you could try to check the busy option in this table. Details you could refer to the official document: List of CDR tables in Skype for Business Server 2015.

    Best Regards,
    Evan Jiang


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    • Proposed as answer by woshixiaobai Wednesday, May 1, 2019 7:28 AM
    Tuesday, April 30, 2019 6:01 AM
  • Hi Markus,

    Is there any update for this issue? If the reply is helpful to you, please try to mark it as an answer, it will help others who have the similar issue.

    Best Regards,
    Evan Jiang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, May 2, 2019 7:49 AM