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Exchange randomly shuts down RRS feed

  • Question

  • We have 2 virtual exchange servers on VMware, both on 2016 and 1 acts as a fail-over. At the moment they are both unlicensed and have gone past there free trial period.

    Every couple of weeks they randomly just shut down and reboot. This is causing problems. I have checked the event log and all I get is -

    Event 41, Kernel-Power:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


    • Edited by Hendry5 Thursday, August 31, 2017 2:56 PM
    • Moved by Edward van BiljonMVP Saturday, September 2, 2017 12:07 PM Moved to correct Forum
    Thursday, August 31, 2017 2:50 PM

Answers

  • We have 2 virtual exchange servers on VMware, both on 2016 and 1 acts as a fail-over. At the moment they are both unlicensed and have gone past there free trial period.

    Every couple of weeks they randomly just shut down and reboot. This is causing problems. I have checked the event log and all I get is -

    Event 41, Kernel-Power:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


    Why aren't they licensed?

    Thursday, August 31, 2017 6:56 PM

All replies

  • We have 2 virtual exchange servers on VMware, both on 2016 and 1 acts as a fail-over. At the moment they are both unlicensed and have gone past there free trial period.

    Every couple of weeks they randomly just shut down and reboot. This is causing problems. I have checked the event log and all I get is -

    Event 41, Kernel-Power:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


    Why aren't they licensed?

    Thursday, August 31, 2017 6:56 PM
  • All things would seem to point towards the lack of licensing

    Search, Recover, Export Mailboxes, Folders, Email, Contacts, Calendars, Tasks, etc. from Offline Exchange Databases (EDBs), On-Premise Exchange Servers and Office 365. Migrate/Recover direct from any offline EDB into any On-Premises Exchange Server, even cross version i.e. 2003 → 2007 → 2010 →2013 → 2016 → Office 365 with Lucid8's DigiScope

    Thursday, August 31, 2017 8:12 PM
  • in all honesty we completely forgot to license them until it was showing as unlicensed. We are trying to get them licensed now.

    But why would they just reboot randomly because they aren't licensed?

    Friday, September 1, 2017 8:12 AM
  • Hi Hendry,

    Maybe due to the unlicensed system cause the server is completely unresponsive, please refer to the scenario 3 in the following article:

    Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows

    Best Regards,


    Niko Cheng
    TechNet Community Support


    Please remember to mark the replies as answers.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, September 1, 2017 8:24 AM
  • they are now licensed, so we will see over the next couple of weeks if this happens again.
    Monday, September 4, 2017 11:24 AM
  • these have been licensed for 14 days and today one of them rebooted itself. I checked the event viewer logs and this was the error- 

    event 10001, BugCheck:
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffe000abfe7900, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 091817-15968-01.

    Any ideas?

    Monday, September 18, 2017 2:55 PM
  • these have been licensed for 14 days and today one of them rebooted itself. I checked the event viewer logs and this was the error- 

    event 10001, BugCheck:
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffe000abfe7900, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 091817-15968-01.

    Any ideas?

    Could be anything. Check the managed availability logs

    https://blogs.technet.microsoft.com/exchange/2013/12/16/responding-to-managed-availability/

    Monday, September 18, 2017 3:03 PM