Lync 2010 cannot synchronize with the corporate address book RRS feed

  • Question

  • Lync 2010 cannot synchronize with the corporate address book

    W7 x86 Office 2010 IE9 with Lync 4.0.7577.314.

    Can IE have anything to do with Sync issue with  adressbook?


    • Edited by SaiTech Saturday, January 28, 2012 7:50 AM
    Thursday, January 26, 2012 7:44 PM


All replies

  • Other PCs on your corporate network, can they synchronize.

    can you check if you have Galcontacts.db on this location C:\Users\%username%AppData\Local\Microsoft\Communicator

    if this file exists then delete it and galcontacts.db.idx  as well


    Regards Herbert Zimbizi
    Friday, January 27, 2012 2:38 PM
  • Yes. The addressbook wil be downloaded from the addressbook webservice from the Lync Server. So if your proxy settings are incorrect, the addressbook will not e downloaded.

    regards Holger Technical Specialist UC
    • Proposed as answer by Quagmire DG Monday, February 24, 2014 10:50 AM
    • Unproposed as answer by Quagmire DG Monday, February 24, 2014 10:51 AM
    Saturday, January 28, 2012 2:19 AM
  • Thanks Holger and Herbert

    I will check this. On same it works and some not but we dont have a uniformity client platform.I will come back with result.

    Saturday, January 28, 2012 8:47 AM
  • If you hold down control and right click on the Lync sys tray icon you should see configuration information. Within there are your EWS internal and External URLs set??
    Monday, January 30, 2012 4:48 PM
  • Hi,

    You can try to delete the Galcontacts.db and galcontacts.db.idx file first, then check if it can fix the issue.

    If still can not work, please try the following KB solution and this article:


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, January 31, 2012 6:12 AM

  • First, see if you can browse to one of your lync servers from the PC - you should be asked for credentials. Example URL:

    • If you get nothing - or an IIS error, on the Lync server, try opening the same URL
    • Open IIS on the Lync server, ensure App Pools are running
    • In IIS, also ensure the appropriate web sites are running
    • Check eventlog for errors/cert issues etc

    This should give you some direction of where to look next.

    Friday, August 11, 2017 6:36 AM