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Vista Not booting starts in safe mode RRS feed

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    Thanks ahead of time for taking the time to read this problem. Also I'm really sorry if this is the wrong forum, I found a similar problem to this here but didn't help me, figured I'd post this here.

    I have been looking all around for a solution to this and cannot find anything.

    This isn't my computer, it's my friends, and he hasn't been able to get back on it. Sometimes it starts in Safe Mode, sometimes it doesn't. 

    The computer seems to restart constantly when he tries to boot it normally. About 1/20 times it will start properly, but after some time it will restart again while he's using it. Just seems to crash.

    He does not have the disk for vista. It came pre-installed on his system. It is a desktop, not a laptop. 

    He managed to catch a d0000144 error at one point now. I can't pinpoint a reason for this. He has mcAfee protection on his computer, he tried to install AVG but it crashed during the install and now won't work at all. Not even safe mode.

    He's tried a chkdisc and it seemed to fix some stuff but then crashed.

    He also at one point turned off all processes and it booted normally. But that's when he tried to install AVG and it failed.

    Please help. I've run out of ideas and I can't find a solution online that seems to work. Any suggestions are useful. Thank you for your time.
    Wednesday, May 20, 2009 5:09 AM

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    Hello,

     

    According to the problem description, you might ask your friend to order the replacement Setup disk from the OEM first and then do an in-place upgrade installation of Windows Vista.

     

    In-place Upgrade Installation

    Technically, you won’t lose any data to take an In-place Upgrade Installation. In order to avoid any unexpected problem, I suggest you backup your data before taking In-place Upgrade Installation.

    1. Start the computer by using the current Operating System.

    2. Insert the Windows Vista DVD in the computer's DVD drive.

    3. Use one of the following procedures, as appropriate:

    • If Windows automatically detects the DVD, the Install now screen appears.

    Click Install now.

    • If Windows does not automatically detect the DVD, follow these steps:

    a. Click Start, type (Drive: )\setup.exe in the Start Search box, and then click Enter.

    Note: (Drive: ) is the drive letter of the computer's DVD drive.

    b. Click Install now.

    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista.

     

    Installing and reinstalling Windows

    http://windowshelp.microsoft.com/Windows/en-US/help/e77344fa-e978-464c-953e-eba44f0522671033.mspx

     

    If the above steps do not work well, I suggest him format the computer and rebuild the system to narrow down the issue. Meanwhile, he'd better send his computer back to store to confirm there is no issue with the hardware device.

     

    Hope it helps.

    Andy

    • Marked as answer by Andy Song Wednesday, May 27, 2009 10:45 AM
    Thursday, May 21, 2009 7:52 AM

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    probably you have an hardware problem, maybe hd...

    the first easy step is a memory test. if you have vista installed, in boot menu, select memtest
    if you can, change hd, install an os and try it
    Wednesday, May 20, 2009 7:38 AM
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    Hello,

     

    According to the problem description, you might ask your friend to order the replacement Setup disk from the OEM first and then do an in-place upgrade installation of Windows Vista.

     

    In-place Upgrade Installation

    Technically, you won’t lose any data to take an In-place Upgrade Installation. In order to avoid any unexpected problem, I suggest you backup your data before taking In-place Upgrade Installation.

    1. Start the computer by using the current Operating System.

    2. Insert the Windows Vista DVD in the computer's DVD drive.

    3. Use one of the following procedures, as appropriate:

    • If Windows automatically detects the DVD, the Install now screen appears.

    Click Install now.

    • If Windows does not automatically detect the DVD, follow these steps:

    a. Click Start, type (Drive: )\setup.exe in the Start Search box, and then click Enter.

    Note: (Drive: ) is the drive letter of the computer's DVD drive.

    b. Click Install now.

    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista.

     

    Installing and reinstalling Windows

    http://windowshelp.microsoft.com/Windows/en-US/help/e77344fa-e978-464c-953e-eba44f0522671033.mspx

     

    If the above steps do not work well, I suggest him format the computer and rebuild the system to narrow down the issue. Meanwhile, he'd better send his computer back to store to confirm there is no issue with the hardware device.

     

    Hope it helps.

    Andy

    • Marked as answer by Andy Song Wednesday, May 27, 2009 10:45 AM
    Thursday, May 21, 2009 7:52 AM
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    Hi,

    Did you say that your friend tried to install AVG on a computer already running Mcafee? Running two anti-virus programs on the same computer is very bad for your computers health,

    When you press F8 do you get an option to "repair this computer"?

    I think that you need to run system restore to roll back to before AVG was installed. You can do this from the "repair this computer" or even from safe mode. you can find system restore by typing it into the  search bar in the start menu
    MCDST
    MCITP - Enterprise Support Technician - Charter Member
    MCTS - Vista Configuration - Charter Member
    MCTS - Volume Licensing Specialist, Small and Medium Organizations - Charter Member
    MCITP - Consumer Support Technician
    MCTS - Windows Server 2008, Active Directory Configuration
    Thursday, May 21, 2009 2:55 PM
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    Try to disable the Display Driver from the safe mode.
    Hope it will works for you.
    Since you are bale to boot in safe mode some 3rd party application is causing the issue.

    To Disable Display driver from Safe mode
    ***********************

    1 Click on Start --> Type Device manger on the Start serach and hit on enter

    2 It will open the Device manager window.

    3. Select the Display adapter tab from the Device manger

    4. Right click on Display adapter listed and select "Disable"

    5. Restart the computer.

    6 Try boot in normal mode and check.

    Let me know it this works for you.


    Arun
    Arun
    • Proposed as answer by Mike_jane Friday, May 22, 2009 12:34 AM
    Friday, May 22, 2009 12:34 AM