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ntoskrnl.exe+74200 & ntoskrnl.exe+73c40 BSOD RRS feed

  • Question

  • Does anyone have any idea what could be causing these BSOD errors? It started with the +74200 error about a month ago (enduser is just now informing IT) and now it is the +73c40. I've already done several Memory tests to no avail. I'm about to just reimage but don't want to if it's just a driver issue. 

    Thanks

    TravisD

    Wednesday, December 2, 2015 7:40 PM

All replies

  • Oh yeah, it is Windows 7 pro on a HP 6570b i5 laptop, 4GB's RAM. Here is the most recent dumps:

    ==================================================
    Dump File         : 112515-25974-01.dmp
    Crash Time        : 11/25/2015 2:26:09 PM
    Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
    Bug Check Code    : 0x0000004a
    Parameter 1       : 00000000`74a22e09
    Parameter 2       : 00000000`00000002
    Parameter 3       : 00000000`00000000
    Parameter 4       : fffff880`07d6db60
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+73c40
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
    Processor         : x64
    Crash Address     : ntoskrnl.exe+73c40
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\windows\Minidump\112515-25974-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 280,104
    Dump File Time    : 11/25/2015 2:27:03 PM
    ==================================================

    ==================================================
    Dump File         : 112415-22760-01.dmp
    Crash Time        : 11/24/2015 2:03:03 PM
    Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
    Bug Check Code    : 0x0000004a
    Parameter 1       : 00000000`73be2e09
    Parameter 2       : 00000000`00000002
    Parameter 3       : 00000000`00000000
    Parameter 4       : fffff880`07577b60
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+73c40
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
    Processor         : x64
    Crash Address     : ntoskrnl.exe+73c40
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\windows\Minidump\112415-22760-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 280,104
    Dump File Time    : 11/24/2015 2:04:26 PM
    ==================================================

    ==================================================
    Dump File         : 112315-20358-01.dmp
    Crash Time        : 11/23/2015 1:45:30 PM
    Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
    Bug Check Code    : 0x0000004a
    Parameter 1       : 00000000`743d2e09
    Parameter 2       : 00000000`00000002
    Parameter 3       : 00000000`00000000
    Parameter 4       : fffff880`081b1b60
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+73c40
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
    Processor         : x64
    Crash Address     : ntoskrnl.exe+73c40
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\windows\Minidump\112315-20358-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 280,104
    Dump File Time    : 11/23/2015 1:46:20 PM
    ==================================================

    ==================================================
    Dump File         : 111715-25084-01.dmp
    Crash Time        : 11/17/2015 4:29:39 PM
    Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
    Bug Check Code    : 0x0000004a
    Parameter 1       : 00000000`73ef2e09
    Parameter 2       : 00000000`00000002
    Parameter 3       : 00000000`00000000
    Parameter 4       : fffff880`07e9bb60
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+73c40
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
    Processor         : x64
    Crash Address     : ntoskrnl.exe+73c40
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\windows\Minidump\111715-25084-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 280,104
    Dump File Time    : 11/17/2015 4:30:41 PM
    ==================================================

    ==================================================
    Dump File         : 111015-21372-01.dmp
    Crash Time        : 11/10/2015 4:39:54 PM
    Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
    Bug Check Code    : 0x0000004a
    Parameter 1       : 00000000`74462e09
    Parameter 2       : 00000000`00000002
    Parameter 3       : 00000000`00000000
    Parameter 4       : fffff880`059ebb60
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+74200
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
    Processor         : x64
    Crash Address     : ntoskrnl.exe+74200
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\windows\Minidump\111015-21372-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 280,104
    Dump File Time    : 11/10/2015 4:41:16 PM
    ==================================================

    ==================================================
    Dump File         : 110615-22011-01.dmp
    Crash Time        : 11/6/2015 2:09:18 PM
    Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
    Bug Check Code    : 0x0000004a
    Parameter 1       : 00000000`74472e09
    Parameter 2       : 00000000`00000002
    Parameter 3       : 00000000`00000000
    Parameter 4       : fffff880`0936eb60
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+74200
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
    Processor         : x64
    Crash Address     : ntoskrnl.exe+74200
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\windows\Minidump\110615-22011-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 280,104
    Dump File Time    : 11/6/2015 2:10:23 PM
    ==================================================

    ==================================================
    Dump File         : 110515-20982-01.dmp
    Crash Time        : 11/5/2015 4:11:04 PM
    Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
    Bug Check Code    : 0x0000004a
    Parameter 1       : 00000000`74242e09
    Parameter 2       : 00000000`00000002
    Parameter 3       : 00000000`00000000
    Parameter 4       : fffff880`07d7cb60
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+74200
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
    Processor         : x64
    Crash Address     : ntoskrnl.exe+74200
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\windows\Minidump\110515-20982-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 280,104
    Dump File Time    : 11/5/2015 4:12:21 PM
    ==================================================

    ==================================================
    Dump File         : 110515-22276-01.dmp
    Crash Time        : 11/5/2015 11:57:02 AM
    Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
    Bug Check Code    : 0x0000004a
    Parameter 1       : 00000000`73ba2e09
    Parameter 2       : 00000000`00000002
    Parameter 3       : 00000000`00000000
    Parameter 4       : fffff880`07ebfb60
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+74200
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
    Processor         : x64
    Crash Address     : ntoskrnl.exe+74200
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\windows\Minidump\110515-22276-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 280,104
    Dump File Time    : 11/5/2015 11:57:55 AM
    ==================================================

    ==================================================
    Dump File         : 101615-27315-01.dmp
    Crash Time        : 10/16/2015 12:17:21 PM
    Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
    Bug Check Code    : 0x0000004a
    Parameter 1       : 00000000`748e2e09
    Parameter 2       : 00000000`00000002
    Parameter 3       : 00000000`00000000
    Parameter 4       : fffff880`09376b60
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+74200
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
    Processor         : x64
    Crash Address     : ntoskrnl.exe+74200
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\windows\Minidump\101615-27315-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 280,104
    Dump File Time    : 10/16/2015 12:18:40 PM
    ==================================================

    Wednesday, December 2, 2015 7:41 PM
  • Hi,

    We need the dump files on your computer to do the analyze.

    Please upload them to a file sharing service like Onedrive or "Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive 

    To ensure minidumps are enabled, refer to the step “Configure the dump type” in following article:
    How to read the small memory dump file that is created by Windows if a crash occurs
    http://support.microsoft.com/kb/315263#method2 


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, December 3, 2015 7:48 AM
    Owner
  • Hi,

    Have you gotten any time to collect dump file for us??

    If there is any unclear in my last post, please don't hesitate to let me know.

    Looking forward to your response.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, December 16, 2015 2:36 AM
    Owner
  • Without dump files there is no clear way to know what is causing your system crashes, but the chances are that the culprit is a driver. Without the dump files all we can do is suggest that you check if there are updated versions of the drivers for your computer’s hardware from the manufacturer and that if there are you install them.

    Brandon
    Windows Outreach Team- IT Pro
    Windows for IT Pros at TechNet

    Wednesday, December 23, 2015 8:49 PM
    Moderator
  • Всем доброго времени суток. Можете помочь с выявлением похожей ошибки ? Ссылка на дампы https://yadi.sk/d/w05O6ADHoN7v9 , заранее спасибо.
    • Edited by Sterveo Saturday, February 6, 2016 1:48 PM
    Friday, February 5, 2016 6:36 PM