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Windows 10 credential popups RRS feed

  • Question

  • Hi, I hope this is the correct forum for this question. 
    We have a fleet of windows 10 laptops. When a program (for example outlook) needs to authenticate, the pop-up box that appears asks for a pin by default. Even with the correct PIN it fails everytime. Furthermore, Under "More Choices" there is an option for DOMAIN\useraccount@domain.com which doesn;t work. (Assume just defaults not set correctly.) 

    Devices are in intune and are azure domain joined.

    Thanks

    Craig



    • Edited by CSWPac Thursday, April 20, 2017 3:33 AM
    Thursday, April 20, 2017 3:31 AM

All replies

  • Could you insert a screenshot on your post?
    Otherwise, write down messages in the pop-up box.  
    Thursday, April 20, 2017 5:19 AM
  • Hi Craig,

    If you confirm the password and PIN are correct, there is a possibility that what you enter is not what you want to enter, try to use screen keyboard to type credential again.

    If still no help, contact account admin to reset credential.

    Regards


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    Monday, April 24, 2017 8:17 AM
    Moderator