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DPM 2012 R2 Data Protection Agent does not run on Windows 7 Enterprise 32 bit RRS feed

  • Question

  • DPM Data Protection Agent installs ok, communicates with the backup server ok, even does backups ok, but the user interface that normally runs in the system tray crashes every time with this error message:

    Problem signature:
      Problem Event Name: CLR20r3
      Problem Signature 01: dpmclientui.exe
      Problem Signature 02: 1.0.523.0
      Problem Signature 03: 5226c4d0
      Problem Signature 04: System.Xml
      Problem Signature 05: 4.0.0.0
      Problem Signature 06: 51ee8eb3
      Problem Signature 07: 740
      Problem Signature 08: 27
      Problem Signature 09: System.TypeInitialization
      OS Version: 6.1.7601.2.1.0.256.4
      Locale ID: 1033
      Additional Information 1: 0a9e
      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
      Additional Information 3: 0a9e
      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


    Stacey P. Shoemaker

    Thursday, November 21, 2013 6:25 PM

All replies

  • additional info:

    DPM Backup Server info:

    Windows Server 2012 R2 Standard = OS

    SQL Server 2012 SP1 = database

    System Center DPM 2012 R2 = current backup software 


    client PC info:

    Windows 7 Enterprise SP1 32 bit


    Stacey P. Shoemaker

    Thursday, November 21, 2013 6:32 PM
  • more info from the client PC event log:

    The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
    {C97FCC79-E628-407D-AE68-A06AD6D8B4D1}
     and APPID
    {344ED43D-D086-4961-86A6-1106F4ACAD9B}
     to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

    Stacey P. Shoemaker

    Thursday, November 21, 2013 6:40 PM