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dell inspiron 3521 shutting down abruptly RRS feed

  • Question

  • I have dell inspiron 3521 laptop withwindows 8.1 os on it. I am experiencing abrupt laptop shutdowns intermittently. I have run a batterydiagnostics test on my laptop and want to know if the below report is pointing towards some battery error?

    Power Efficiency Diagnostics Report

    Computer Name DELL
    Scan Time 2019-07-16T15:01:16Z
    Scan Duration 60 seconds
    System Manufacturer Dell Inc.
    System Product Name Inspiron 3521
    BIOS Date 07/31/2015
    BIOS Version A14
    OS Build 9600
    Platform Role PlatformRoleMobile
    Plugged In true
    Process Count 91
    Thread Count 1279
    Report GUID {dd60378e-bb4f-4d65-b7a1-e8e800914473}

    Analysis Results

    Errors

    System Availability Requests:Execution Required Request
    The service has made a request for execution-required.
    Requesting Service WSearch
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB2.0-CRW
    Host Controller ID PCI\VEN_8086&DEV_1E2D
    Host Controller Location PCI bus 0, device 26, function 0
    Device ID USB\VID_0BDA&PID_0129
    Port Path 1,3
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Root Hub
    Host Controller ID PCI\VEN_8086&DEV_1E26
    Host Controller Location PCI bus 0, device 29, function 0
    Device ID USB\VID_8086&PID_1E26
    Port Path
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Composite Device
    Host Controller ID PCI\VEN_8086&DEV_1E26
    Host Controller Location PCI bus 0, device 29, function 0
    Device ID USB\VID_046D&PID_C52B
    Port Path 1,4
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name Generic USB Hub
    Host Controller ID PCI\VEN_8086&DEV_1E26
    Host Controller Location PCI bus 0, device 29, function 0
    Device ID USB\VID_8087&PID_0024
    Port Path 1
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name Dell Wireless 1704 Bluetooth v4.0+HS
    Host Controller ID PCI\VEN_8086&DEV_1E2D
    Host Controller Location PCI bus 0, device 26, function 0
    Device ID USB\VID_0A5C&PID_21D7
    Port Path 1,1
    CPU Utilization:Processor utilization is high
    The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
    Average Utilization (%) 44.44
    Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
    PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
    Device Drivers:
    Devices with missing or misconfigured drivers can increase power consumption.
    Device Name USB2.0-CRW
    Device ID USB\VID_0BDA&PID_0129\20100201396000000
    Device Status 0x1802400
    Device Problem Code 0x1c

    Warnings

    Platform Timer Resolution:Platform Timer Resolution
    The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
    Current Timer Resolution (100ns units) 10006
    Maximum Timer Period (100ns units) 156250
    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 10000
    Requesting Process ID 3744
    Requesting Process Path \Device\HarddiskVolume2\Program Files\FreeDownloadManager.ORG\Free Download Manager\browsernativehost.exe
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name coreServiceShell.exe
    PID 1628
    Average Utilization (%) 15.39
    Module Average Module Utilization (%)
    \Device\HarddiskVolume2\Program Files\Trend Micro\AMSP\module\10000\6.0.1234\11.000.1006\atse64.dll 3.73
    \Device\HarddiskVolume2\Program Files\Trend Micro\AMSP\ucrtbase.dll 2.45
    \Device\HarddiskVolume2\Program Files\Trend Micro\UniClient\plugins\LUADLL.dll 2.42
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name svchost.exe
    PID 880
    Average Utilization (%) 9.77
    Module Average Module Utilization (%)
    \Device\HarddiskVolume2\Windows\System32\sysmain.dll 5.64
    \SystemRoot\system32\ntoskrnl.exe 3.67
    \Device\HarddiskVolume2\Windows\System32\msvcrt.dll 0.31
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name firefox.exe
    PID 3052
    Average Utilization (%) 8.57
    Module Average Module Utilization (%)
    \Device\HarddiskVolume2\Program Files\Mozilla Firefox\xul.dll 5.33
    1.27
    \Device\HarddiskVolume2\Program Files\Mozilla Firefox\mozglue.dll 0.43
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name firefox.exe
    PID 3016
    Average Utilization (%) 2.15
    Module Average Module Utilization (%)
    \Device\HarddiskVolume2\Program Files\Mozilla Firefox\xul.dll 0.87
    \SystemRoot\system32\ntoskrnl.exe 0.46
    \Device\HarddiskVolume2\Windows\System32\ntdll.dll 0.17
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name firefox.exe
    PID 4132
    Average Utilization (%) 2.10
    Module Average Module Utilization (%)
    \Device\HarddiskVolume2\Program Files\Mozilla Firefox\xul.dll 0.81
    \Device\HarddiskVolume2\Windows\System32\igd10umd64.dll 0.32
    \SystemRoot\system32\DRIVERS\igdkmd64.sys 0.28
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name dwm.exe
    PID 4316
    Average Utilization (%) 1.41
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe 0.31
    \SystemRoot\system32\DRIVERS\igdkmd64.sys 0.23
    \Device\HarddiskVolume2\Windows\System32\dwmcore.dll 0.22
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name System
    PID 4
    Average Utilization (%) 1.06
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe 0.41
    \SystemRoot\system32\DRIVERS\bcmwl63a.sys 0.17
    \SystemRoot\System32\drivers\dxgmms1.sys 0.10
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name svchost.exe
    PID 616
    Average Utilization (%) 0.86
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe 0.22
    \SystemRoot\system32\DRIVERS\tmnciesc.sys 0.19
    \Device\HarddiskVolume2\Windows\System32\ntdll.dll 0.11
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name LogiOptionsMgr.exe
    PID 1260
    Average Utilization (%) 0.71
    Module Average Module Utilization (%)
    \Device\HarddiskVolume2\Windows\System32\igdumd64.dll 0.25
    \SystemRoot\system32\ntoskrnl.exe 0.13
    \SystemRoot\system32\DRIVERS\igdkmd64.sys 0.10
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name explorer.exe
    PID 480
    Average Utilization (%) 0.25
    Module Average Module Utilization (%)
    \SystemRoot\System32\win32k.sys 0.07
    \SystemRoot\system32\ntoskrnl.exe 0.07
    \Device\HarddiskVolume2\Windows\explorer.exe 0.02

    Information

    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 3744
    Requesting Process Path \Device\HarddiskVolume2\Program Files\FreeDownloadManager.ORG\Free Download Manager\browsernativehost.exe
    Calling Module Stack \Device\HarddiskVolume2\Windows\System32\ntdll.dll
    \Device\HarddiskVolume2\Windows\System32\kernel32.dll
    \Device\HarddiskVolume2\Windows\System32\winmm.dll
    \Device\HarddiskVolume2\Program Files\FreeDownloadManager.ORG\Free Download Manager\Qt5Core.dll
    \Device\HarddiskVolume2\Program Files\FreeDownloadManager.ORG\Free Download Manager\browsernativehost.exe
    \Device\HarddiskVolume2\Windows\System32\kernel32.dll
    \Device\HarddiskVolume2\Windows\System32\ntdll.dll
    Power Policy:Active Power Plan
    The current power plan in use
    Plan Name OEM Balanced
    Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}
    Power Policy:Power Plan Personality (On Battery)
    The personality of the current power plan when the system is on battery power.
    Personality Balanced
    Power Policy:Video Quality (On Battery)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Balance Video Quality and Power Savings
    Power Policy:Power Plan Personality (Plugged In)
    The personality of the current power plan when the system is plugged in.
    Personality Balanced
    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
    Power Policy:Video quality (Plugged In)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Optimize for Video Quality
    Battery:Battery Information
    Battery ID 3CFDLGCDELL 49VTP27J
    Manufacturer LGC
    Serial Number 3CFD
    Chemistry LiIo
    Long Term 1
    Sealed 0
    Design Capacity 48840
    Last Full Charge 57287
    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported false
    S2 Sleep Supported false
    S3 Sleep Supported true
    S4 Sleep Supported true
    Platform Power Management Capabilities:Connected Standby Support
    Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
    Connected Standby Supported false
    Platform Power Management Capabilities:Adaptive Display Brightness is supported.
    This computer enables Windows to automatically control the brightness of the integrated display.
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 0
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 1500
    Maximum Performance Percentage 100
    Lowest Performance Percentage 53
    Lowest Throttle Percentage 6
    Performance Controls Type ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 1
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 1500
    Maximum Performance Percentage 100
    Lowest Performance Percentage 53
    Lowest Throttle Percentage 6
    Performance Controls Type ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 2
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 1500
    Maximum Performance Percentage 100
    Lowest Performance Percentage 53
    Lowest Throttle Percentage 6
    Performance Controls Type ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 3
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 1500
    Maximum Performance Percentage 100
    Lowest Performance Percentage 53
    Lowest Throttle Percentage 6
    Performance Controls Type ACPI Performance (P) / Throttle (T) States
    Tuesday, July 16, 2019 3:20 PM