locked
Bluescreen after Sleep RRS feed

  • Question

  • Here's my error code.  Ideas?

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    fe
      BCP1:    0000000000000008
      BCP2:    0000000000000006
      BCP3:    0000000000000005
      BCP4:    FFFFFA800B9C2000
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    768_1

    Friday, June 29, 2012 10:40 AM

Answers

  • Hi,


    According to error code FE, you can refer to Bug Check 0xFE: BUGCODE_USB_DRIVER.


    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:


    1. Update your BIOS, chipset and all drivers

    2. unplug all USB device to test the issue.

    2. Test the issue in Clean Boot and Safe Mode


    Furthermore, I suggest that you can contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently.

    Microsoft Customer Support Service (CSS)


    Hope this helps.


    Vincent Wang

    TechNet Community Support

    • Marked as answer by Leo Huang Monday, July 9, 2012 3:52 AM
    Monday, July 2, 2012 8:45 AM