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Windows 7 computer randomly turning off and rebooting RRS feed

  • Question

  • Hi,

    for the last 5 months my computer has been randomly turning off. just before christmas we sent it to a computer specilist and they did all the tests they could and they couldn't get it to do it so could fix it. They gave us a new power cable, did all of the updates and did a de-frag.They told us that it might be something we have plugged into the computer so we unplugged the printer and the sound. For about a month it stopped rebooting after about two weeks of it not rebooting we plugged the sound and printer back in but then two weeks later it started again.
    What makes this more confusing is that its not about the performance of the computer as when it was tested the computer specialist said it was a very good computer and they put it on some of the most intense tests and could not get it to function badly. When i shuts off you dont have to be doing anything just on the desktop, other times it will turn off while in sleep mode, and sometimes it will shut off while you are doing something. after looking at some forums on here i saw someone mention turning off sleep mode as that could be the problem i did this but it still continues to reboot.

    It has got so bad now that i can only write this message using safe mode on the computer as this is the only way the computer will stay on. the rebooting is now almost continuous so no sooner have you turned the computer on it will instatly turn off. when it restarts it will always come up with the screen asking if you want to start windows normally.

    im getting very desperate now as i can't use my computer in safe mode all of the time as my dad does all of his villa enquireys and work on this computer. Please help

     

    Tuesday, January 24, 2012 10:16 AM

Answers

  • Hi,

    According to your description, I assume that this is a hardware issue.

    Please boot your computer in Safe Mode or Windows PE and check whether the issue still happens again.


    Juke Chou

    TechNet Community Support

    • Marked as answer by Juke Chou Friday, February 3, 2012 4:05 AM
    Thursday, January 26, 2012 9:43 AM

All replies

  • So this only started to happen again once you plugged the printer back in? or have you confirmed that this happens even without the printer plugged into the machine?
    Tuesday, January 24, 2012 2:27 PM
  • Hi,

    According to your description, I assume that this is a hardware issue.

    Please boot your computer in Safe Mode or Windows PE and check whether the issue still happens again.


    Juke Chou

    TechNet Community Support

    • Marked as answer by Juke Chou Friday, February 3, 2012 4:05 AM
    Thursday, January 26, 2012 9:43 AM