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Sound devices installed and configured in Windows 7 but volume icon in tray with red cross and saying no speakers or headhpones are plugged in RRS feed

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    Hello.

    I am on Windows 7 and the above problem is happening. Also, when I try to use skype it says that it cannot access the sound card. I have a new HP2560p and I use the internal speakers, iphone headphones plugged into the jack and also a wireless bluetooth headset. The headset is working fine and it recognises that OK. Its when i plug that out I get the error messages.

    The devices appear in the device manager: Bluetooth Audio, Speakers/HP, IDT High Definition Audio, Communcations Headphones. However, i cant configure them.

    I've tried following:

    Scanning for hardware changes in Sound, Video and Game Option in Device Manager

    Uninstalled and reinstalled Updated all the sound drivers

    Still not working...

    Any ideas?

    thanks, AJ

    Wednesday, September 26, 2012 9:11 AM

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    can you give a screenshot of the screen that comes up from the following instructions

    right click on the speaker in the bottom right by the clock and go to sounds. Then give a screenshot of the playback and recording screens

    • Marked as answer by Niki Han Wednesday, October 3, 2012 7:10 AM
    Wednesday, September 26, 2012 12:38 PM