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BitLocker RRS feed

  • Question

  • Hi dear microsoft support team
    I locked one of my drives with Bitlocker in windows 10 pro and after reinstalling windows 10 i can't access to my locked drive
    i know my password and i have recovery key too, 
    windows say the password is incorrect and in reset progress it shows mismatch recovery key
    please help me, i have very very important information on my drive,
    what should i do???
    {removed}
     

    • Moved by Elton_Ji Wednesday, August 10, 2016 7:33 AM more related
    • Edited by ZigZag3143xModerator Thursday, August 11, 2016 10:57 AM Removed PII
    Tuesday, August 9, 2016 10:37 AM

Answers

  • Hi guys
    i've a solution, i tried this and its answered, open regedit with administrator permission and go to this address HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D9EF8727-CAC2-4e60-809E-86F80A666C91}\Microsoft.BitLockerDriveEncryption, delete the key and restart your PC 3 times, now you can enter passphrase and unlock your drive
    • Marked as answer by javid_zare Thursday, August 11, 2016 12:59 PM
    Thursday, August 11, 2016 12:59 PM

All replies

  • Well remove the key from your post.

    Have you installed all the update for Windows 10 since the install? Seen BitLocker on other posts not working until all updates are installed.

    Wednesday, August 10, 2016 7:41 PM
  • Hi and thanks for reply

    i have installed latest windows updates and there is no updates 

    and but still we have problem in bitlocker, or is it possible to send my hard drive to Microsoft?

    is it possible to recover my data by microsoft?

    i have complaint from microsoft,  is there any way to complain from microsoft? because i have very very important data in my drive,

    Thursday, August 11, 2016 8:56 AM
  • If you cannot decrypt using either the passphrase or recovery code the data is gone.  No one can recover the data.

    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Thursday, August 11, 2016 9:00 AM
    Moderator
  • this problem refer to Microsoft,   microsoft must support own products like windows 10 !!!

    surely and surely there is a way to recover my data, and may be a secret method by themselves, i can't access to my data and can't lost my data for the reason of a Bug ! by microsoft,

    what should i do ???

    i need my info and data

    could you please tell me the way to contact directly to Microsoft ???

     i have complaint from microsoft...

    Thursday, August 11, 2016 9:12 AM
  • There is no "secret" way to break the encryption.  Encryption would not be much use if you could.


    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Thursday, August 11, 2016 9:26 AM
    Moderator
  • (You should not post a recovery key on a public forum.)

    In case the computer you used to to bitlock the drive has been tied to a Microsoft account, you might find it's recovery key at OneDrive Bitlocker Recovery Keys .

    If you're absolutely sure that the passphrase or recovery code you have on hand is the correct one, and those do not successfully decrypt your drive, then your data on this drive is lost. No way around that. This is by design.


    ________________ drahnier


    • Edited by dd-drahnier Thursday, August 11, 2016 10:34 AM
    Thursday, August 11, 2016 10:32 AM
  • thanks all of you

     i absolutely sure that the passphrase and recovery code is correct

    but i use local account instead microsoft account,

    i dial this number for speaking microsoft (425) 882-8080 but there is no answer

    and now i removed my hard drive and i'm coming to microsoft by this address Redmond, WA 98052-7329
    USA, and please tell me when i've arrive who will be respond to my problem?

    and can i ask the name of person who will be responder ???

    sorry, can i get Mr Bill Gates address or phone number ? i want to speak with him.

    Thursday, August 11, 2016 10:42 AM
  • You are wasting your time and no one who knows Bill gates address or phone number would reveal it in public.

    There is no support for a bitlocked drive where the key and passcode do not unlock it.



    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Thursday, August 11, 2016 11:06 AM
    Moderator
  • Mr ZigZag3143x???

    why you removed my recovery key???

    if it's useable or could open my drive please send me some recovery codes, By the way now you are wasting my time, there is no problem that you have not Bill Gates address or phone number, just please tell me who is responder to me in Microsoft Company? i want just a name, who is reponsible for my problem, Teri L. List-Stoll ? Dr. Helmut Panke? John W. Stanton?Sandra E. Peterson? just a name plz

    Thursday, August 11, 2016 11:19 AM
  • I removed your key because it should never be made public.

    I am off to help elsewhere.  Good Luck


    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Thursday, August 11, 2016 11:35 AM
    Moderator
  • Hi guys
    i've a solution, i tried this and its answered, open regedit with administrator permission and go to this address HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D9EF8727-CAC2-4e60-809E-86F80A666C91}\Microsoft.BitLockerDriveEncryption, delete the key and restart your PC 3 times, now you can enter passphrase and unlock your drive
    • Marked as answer by javid_zare Thursday, August 11, 2016 12:59 PM
    Thursday, August 11, 2016 12:59 PM
  •   WoW, Mr Mir
    Thanks so much for your perfect answer, i tried this , its work !!
    how can i compensate your mercy? i can pay for your good information, please send me your Credit Card Number to pay your efforts
    and Mr Mir? are you one of Microsoft personnel? thanks for your Great knowledge
    Thursday, August 11, 2016 1:00 PM
  • Hi ,

    Good to hear that M.Mir's suggestion is worked, thanks for sharing. It will be very beneficial for other community members who have similar issues.

    Best regards


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, August 12, 2016 1:41 AM
    Moderator
  • Hi M. Mir I have tried the same option. But it is showing as "unable to delete all specific values" error. Could you please help me. Thanks
    Saturday, August 13, 2016 1:34 AM
  • Hi M Mir,

    File is not downloading. Could you please mail me the file in kaushik6111990@gmail.com

    Thanks

    Saturday, August 13, 2016 6:41 AM
  • ok , email not sent successfully

    please Type the correct email address

    • Edited by M.Mir Saturday, August 13, 2016 7:15 AM
    Saturday, August 13, 2016 6:57 AM
  • Still haven't received the mail. :(

    Could you please send again

    MailID: kaushik6111990@gmail.com

    Saturday, August 13, 2016 7:16 AM
  • the email has been sent , please check your email
    Saturday, August 13, 2016 9:08 AM
  • Hi,

    Finally resolved the issue after applying all the windows updates. Thanks for your replies.

    Saturday, August 13, 2016 11:01 PM
  • So I am glad I suggested this link for you. Did the email from Mr. Mir help?

    Rob Brown - Microsoft MVP - Windows and Devices for IT - Windows Insider MVP : Bicycle - Mark Twain said it right.

    Saturday, August 13, 2016 11:20 PM