Blue Screen of Death - Bad Pool Caller

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  Hi，

  This error is caused by NETwbw02.sys known as Intel® Wireless WiFi Link Driver belongs to software Intel Wireless WiFi Link Adapter or Intel® Wireless Adapter Driver for Windows.

  Please remove the Wifi adapter driver and restart the computer, then the driver will be reinstalled automatically.

  Also, you can download the latest driver from Dell support page and install to check this issue again:

  http://www.dell.com/support/home/sg/en/sgdhs1/products/laptop/inspiron_laptop?app=drivers

  Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

  BugCheck C2, {7, 1200, 40c0004, ffffe000232eb3f0}
  
  *** WARNING: Unable to verify timestamp for Netwbw02.sys
  *** ERROR: Module load completed but symbols could not be loaded for Netwbw02.sys
  GetUlongPtrFromAddress: unable to read from fffff800ca9762a8
  GetUlongPtrFromAddress: unable to read from fffff800ca976520
  Probably caused by : Netwbw02.sys ( Netwbw02+21c37 )
  
  Followup:     MachineOwner
  ---------
  
  0: kd> !analyze -v
  *******************************************************************************
  *                                                                             *
  *                        Bugcheck Analysis                                    *
  *                                                                             *
  *******************************************************************************
  
  BAD_POOL_CALLER (c2)
  The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
  Arguments:
  Arg1: 0000000000000007, Attempt to free pool which was already freed
  Arg2: 0000000000001200, Pool tag value from the pool header
  Arg3: 00000000040c0004, Contents of the first 4 bytes of the pool header
  Arg4: ffffe000232eb3f0, Address of the block of pool being deallocated
  
  Debugging Details:
  ------------------
  
  GetUlongPtrFromAddress: unable to read from fffff800ca9762a8
  GetUlongPtrFromAddress: unable to read from fffff800ca976520
  
  DUMP_CLASS: 1
  
  DUMP_QUALIFIER: 400
  
  BUILD_VERSION_STRING:  6.3.9600.18696 (winblue_ltsb.170511-1554)
  
  SYSTEM_MANUFACTURER:  Dell Inc.
  
  SYSTEM_PRODUCT_NAME:  Inspiron 5547
  
  SYSTEM_SKU:  063F
  
  SYSTEM_VERSION:  A10
  
  BIOS_VENDOR:  Dell Inc.
  
  BIOS_VERSION:  A10
  
  BIOS_DATE:  08/25/2016
  
  BASEBOARD_MANUFACTURER:  Dell Inc.
  
  BASEBOARD_PRODUCT:  08KNCD
  
  BASEBOARD_VERSION:  A00
  
  DUMP_TYPE:  2
  
  BUGCHECK_P1: 7
  
  BUGCHECK_P2: 1200
  
  BUGCHECK_P3: 40c0004
  
  BUGCHECK_P4: ffffe000232eb3f0
  
  POOL_ADDRESS: GetUlongPtrFromAddress: unable to read from fffff800ca9762a8
  GetUlongPtrFromAddress: unable to read from fffff800ca976520
   ffffe000232eb3f0 Nonpaged pool
  
  FREED_POOL_TAG:  II2C
  
  BUGCHECK_STR:  0xc2_7_II2C
  
  CPU_COUNT: 4
  
  CPU_MHZ: a22
  
  CPU_VENDOR:  GenuineIntel
  
  CPU_FAMILY: 6
  
  CPU_MODEL: 45
  
  CPU_STEPPING: 1
  
  CPU_MICROCODE: 6,45,1,0 (F,M,S,R)  SIG: 1C'00000000 (cache) 1C'00000000 (init)
  
  CUSTOMER_CRASH_COUNT:  1
  
  DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
  
  PROCESS_NAME:  chrome.exe
  
  CURRENT_IRQL:  2
  
  ANALYSIS_SESSION_HOST:  VDI-V-KATL
  
  ANALYSIS_SESSION_TIME:  06-23-2017 13:23:02.0539
  
  ANALYSIS_VERSION: 10.0.15063.400 amd64fre
  
  DPC_STACK_BASE:  FFFFF800CC3BCFB0
  
  LAST_CONTROL_TRANSFER:  from fffff800ca8b8fea to fffff800ca768da0
  
  STACK_TEXT:  
  fffff800`cc3bc198 fffff800`ca8b8fea : 00000000`000000c2 00000000`00000007 00000000`00001200 00000000`040c0004 : nt!KeBugCheckEx
  fffff800`cc3bc1a0 fffff800`cadacef1 : 00000000`00000000 00000000`000005fe 00000000`00000000 ffffe000`0000000c : nt!ExFreePool+0x2fa
  fffff800`cc3bc290 fffff800`e10a2c01 : 00000000`000000f6 ffffe000`23629520 fffff800`cc3bc429 00000000`00000000 : hal!HalPutScatterGatherList+0x1e1
  fffff800`cc3bc310 fffff800`e28bbc37 : ffffe000`23b820f8 ffffe000`23be06b0 ffffe000`23b82002 ffffe000`2366f000 : ndis!NdisMFreeNetBufferSGList+0x31
  fffff800`cc3bc350 ffffe000`23b820f8 : ffffe000`23be06b0 ffffe000`23b82002 ffffe000`2366f000 ffffe000`2366f000 : Netwbw02+0x21c37
  fffff800`cc3bc358 ffffe000`23be06b0 : ffffe000`23b82002 ffffe000`2366f000 ffffe000`2366f000 fffff800`e29fa6fd : 0xffffe000`23b820f8
  fffff800`cc3bc360 ffffe000`23b82002 : ffffe000`2366f000 ffffe000`2366f000 fffff800`e29fa6fd ffffe000`23b820f8 : 0xffffe000`23be06b0
  fffff800`cc3bc368 ffffe000`2366f000 : ffffe000`2366f000 fffff800`e29fa6fd ffffe000`23b820f8 ffffe000`23be06b0 : 0xffffe000`23b82002
  fffff800`cc3bc370 ffffe000`2366f000 : fffff800`e29fa6fd ffffe000`23b820f8 ffffe000`23be06b0 ffffe000`23be06b0 : 0xffffe000`2366f000
  fffff800`cc3bc378 fffff800`e29fa6fd : ffffe000`23b820f8 ffffe000`23be06b0 ffffe000`23be06b0 ffffe000`2366f000 : 0xffffe000`2366f000
  fffff800`cc3bc380 ffffe000`23b820f8 : ffffe000`23be06b0 ffffe000`23be06b0 ffffe000`2366f000 ffffe000`00000148 : Netwbw02+0x1606fd
  fffff800`cc3bc388 ffffe000`23be06b0 : ffffe000`23be06b0 ffffe000`2366f000 ffffe000`00000148 ffffe000`24243d60 : 0xffffe000`23b820f8
  fffff800`cc3bc390 ffffe000`23be06b0 : ffffe000`2366f000 ffffe000`00000148 ffffe000`24243d60 ffffe000`23b95e30 : 0xffffe000`23be06b0
  fffff800`cc3bc398 ffffe000`2366f000 : ffffe000`00000148 ffffe000`24243d60 ffffe000`23b95e30 fffff800`e28b090e : 0xffffe000`23be06b0
  fffff800`cc3bc3a0 ffffe000`00000148 : ffffe000`24243d60 ffffe000`23b95e30 fffff800`e28b090e ffffe000`23b95e38 : 0xffffe000`2366f000
  fffff800`cc3bc3a8 ffffe000`24243d60 : ffffe000`23b95e30 fffff800`e28b090e ffffe000`23b95e38 ffffe000`23b95e38 : 0xffffe000`00000148
  fffff800`cc3bc3b0 ffffe000`23b95e30 : fffff800`e28b090e ffffe000`23b95e38 ffffe000`23b95e38 fffff800`00000000 : 0xffffe000`24243d60
  fffff800`cc3bc3b8 fffff800`e28b090e : ffffe000`23b95e38 ffffe000`23b95e38 fffff800`00000000 fffff800`e28b0a9f : 0xffffe000`23b95e30
  fffff800`cc3bc3c0 ffffe000`23b95e38 : ffffe000`23b95e38 fffff800`00000000 fffff800`e28b0a9f ffffe000`23be0648 : Netwbw02+0x1690e
  fffff800`cc3bc3c8 ffffe000`23b95e38 : fffff800`00000000 fffff800`e28b0a9f ffffe000`23be0648 fffff800`e28c1ba5 : 0xffffe000`23b95e38
  fffff800`cc3bc3d0 fffff800`00000000 : fffff800`e28b0a9f ffffe000`23be0648 fffff800`e28c1ba5 ffffe000`24000a60 : 0xffffe000`23b95e38
  fffff800`cc3bc3d8 fffff800`e28b0a9f : ffffe000`23be0648 fffff800`e28c1ba5 ffffe000`24000a60 fffff800`e28bce6d : 0xfffff800`00000000
  fffff800`cc3bc3e0 ffffe000`23be0648 : fffff800`e28c1ba5 ffffe000`24000a60 fffff800`e28bce6d 00000000`00002000 : Netwbw02+0x16a9f
  fffff800`cc3bc3e8 fffff800`e28c1ba5 : ffffe000`24000a60 fffff800`e28bce6d 00000000`00002000 fffff800`e28b090e : 0xffffe000`23be0648
  fffff800`cc3bc3f0 ffffe000`24000a60 : fffff800`e28bce6d 00000000`00002000 fffff800`e28b090e 00000000`00000000 : Netwbw02+0x27ba5
  fffff800`cc3bc3f8 fffff800`e28bce6d : 00000000`00002000 fffff800`e28b090e 00000000`00000000 fffff800`e28c195d : 0xffffe000`24000a60
  fffff800`cc3bc400 00000000`00002000 : fffff800`e28b090e 00000000`00000000 fffff800`e28c195d fffff800`e2a6edd0 : Netwbw02+0x22e6d
  fffff800`cc3bc408 fffff800`e28b090e : 00000000`00000000 fffff800`e28c195d fffff800`e2a6edd0 fffff800`e28b0a01 : 0x2000
  fffff800`cc3bc410 00000000`00000000 : fffff800`e28c195d fffff800`e2a6edd0 fffff800`e28b0a01 00000000`00002000 : Netwbw02+0x1690e
  
  
  STACK_COMMAND:  kb
  
  THREAD_SHA1_HASH_MOD_FUNC:  32c3a7a4a89034ce9b206c6786697a7621141fcd
  
  THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  3864c5eca0c63b0d624570a9352d525e0e78ac00
  
  THREAD_SHA1_HASH_MOD:  81a8a9ece2262b167bc4799b3de943cd4ad371ff
  
  FOLLOWUP_IP: 
  Netwbw02+21c37
  fffff800`e28bbc37 ??              ???
  
  SYMBOL_STACK_INDEX:  4
  
  SYMBOL_NAME:  Netwbw02+21c37
  
  FOLLOWUP_NAME:  MachineOwner
  
  MODULE_NAME: Netwbw02
  
  IMAGE_NAME:  Netwbw02.sys
  
  DEBUG_FLR_IMAGE_TIMESTAMP:  550fd495
  
  BUCKET_ID_FUNC_OFFSET:  21c37
  
  FAILURE_BUCKET_ID:  0xc2_7_II2C_Netwbw02!unknown_function
  
  BUCKET_ID:  0xc2_7_II2C_Netwbw02!unknown_function
  
  PRIMARY_PROBLEM_CLASS:  0xc2_7_II2C_Netwbw02!unknown_function
  
  TARGET_TIME:  2017-06-22T19:06:12.000Z
  
  OSBUILD:  9600
  
  OSSERVICEPACK:  18696
  
  SERVICEPACK_NUMBER: 0
  
  OS_REVISION: 0
  
  SUITE_MASK:  784
  
  PRODUCT_TYPE:  1
  
  OSPLATFORM_TYPE:  x64
  
  OSNAME:  Windows 8.1
  
  OSEDITION:  Windows 8.1 WinNt TerminalServer SingleUserTS Personal
  
  OS_LOCALE:  
  
  USER_LCID:  0
  
  OSBUILD_TIMESTAMP:  2017-05-12 09:44:50
  
  BUILDDATESTAMP_STR:  170511-1554
  
  BUILDLAB_STR:  winblue_ltsb
  
  BUILDOSVER_STR:  6.3.9600.18696
  
  ANALYSIS_SESSION_ELAPSED_TIME:  936
  
  ANALYSIS_SOURCE:  KM
  
  FAILURE_ID_HASH_STRING:  km:0xc2_7_ii2c_netwbw02!unknown_function
  
  FAILURE_ID_HASH:  {b1c0eec5-e172-0c2e-9088-aa7bfb8cca47}
  

  
  

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  • Proposed as answer by Kate LiMicrosoft employee Monday, June 26, 2017 2:29 AM
  • Marked as answer by Soco15 Saturday, July 1, 2017 5:43 AM

  Friday, June 23, 2017 5:29 AM
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  Thank you for your help!

  Friday, June 23, 2017 3:13 PM
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  Hi,

  Was your issue resolved? If so, please help to mark the helpful post as answered.

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  Please remember to mark the replies as answers if they help.
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  Monday, June 26, 2017 2:29 AM