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VMM Service Cluster Resource Could not Start start with error RRS feed

  • Question

  • After install 2 nodes SCVMM 2019 Cluster successfully, and able to failover resources between nodes & accessed SCVMM console, then I found VMM Service Cluster Resource failed and could not be started in both nodes with errors as follows:

    • In Application Logs: Error "0" Service cannot be started System.UnauthorizedAccessException: Access to Registry Key 'Global' is denied
    • In SCVMM Operational Events: Event 5004, VMM encountered a critical failure and will terminate the process check C:\ProgramData\VMMLogs\SCVMM.#######

    Log file is below:

    ----------------------------------------------------
    ------------------- Error Report -------------------
    ----------------------------------------------------
    Error report created 7/1/2020 2:34:36 AM
    CLR is not terminating

    ----------------------------------------------------
    --------------- Bucketing Parameters ---------------
    ----------------------------------------------------
    EventType=VMM20
    P1(appName)=vmmservice.exe
    P2(appVersion)=10.19.1013.0
    P3(assemblyName)=mscorlib.dll
    P4(assemblyVer)=4.7.3468.0
    P5(methodName)=Microsoft.Win32.RegistryKey.InternalGetValue
    P6(exceptionType)=System.UnauthorizedAccessException
    P7(callstackHash)=54c7

    SCVMM Version=10.19.1013.0
    SCVMM flavor=C-buddy-RTL-AMD64
    Default Assembly Version=10.19.1013.0
    Executable Name=vmmservice.exe
    Executable Version=10.19.1013.0
    Base Exception Target Site=140737252501536
    Base Exception Assembly name=mscorlib.dll
    Base Exception Method Name=Microsoft.Win32.RegistryKey.Win32Error
    Exception Message=Access to the registry key 'Global' is denied.
    EIP=0x00007ff812629129
    Build bit-size=64


    ----------------------------------------------------
    ------------ exceptionObject.ToString() ------------
    ----------------------------------------------------
    System.UnauthorizedAccessException: Access to the registry key 'Global' is denied.
       at Microsoft.Win32.RegistryKey.Win32Error(Int32 errorCode, String str)
       at Microsoft.Win32.RegistryKey.InternalGetValue(String name, Object defaultValue, Boolean doNotExpand, Boolean checkSecurity)
       at Microsoft.Win32.RegistryKey.GetValue(String name)
       at System.Diagnostics.PerformanceMonitor.GetData(String item)
       at System.Diagnostics.PerformanceCounterLib.GetPerformanceData(String item)
       at System.Diagnostics.PerformanceCounterLib.get_CategoryTable()
       at System.Diagnostics.PerformanceCounterLib.CategoryExists(String machine, String category)
       at System.Diagnostics.PerformanceCounterCategory.Exists(String categoryName, String machineName)
       at Microsoft.VirtualManager.Utils.DCMPerfCounters.Install(String categoryName, String categoryDescription, List`1 counters)
       at Microsoft.VirtualManager.Engine.VirtualManagerService.StartServicePerfCounters()
       at Microsoft.VirtualManager.Engine.VirtualManagerService.TimeStartupMethod(String description, TimedStartupMethod methodToTime)
       at Microsoft.VirtualManager.Engine.VirtualManagerService.OnStart(String[] args)


    ----------------------------------------------------
    ------------------- Scope Trace --------------------
    ----------------------------------------------------
    [s#1] SqlRetryCommand.ExecuteScalar(this: (SqlRetryCommand#[2]) { cmd = (SqlCommand#a109fd) System.Data.SqlClient.SqlCommand, errorTitle = (string) "errorTitle", sqlContext = (SqlContext#[1]) { [rw] SqlContext.ConnectconstructionIdentity = (WindowsIdentity#6d5cfb) System.Security.Principal.WindowsIdentity commandList: { n=7 { S:"dbo.prc_VM_GetGlobalProperty(@PropertyName=HAVMMName)", @7/1/2020 2:34:35 AM [+00:00:00.0020013] }, { S:"dbo.prc_VM_GetGlobalProperty(@PropertyName=HAVMMNodes)", @7/1/2020 2:34:35 AM [+00:00:00.0010044] }, { Q:"dbo.prc_ADHC_AgentServer_GetByComputerName(@ComputerName=MFDCPVMMVW99901.FAB.INT)", @7/1/2020 2:34:35 AM [+00:00:00.0010103] }, { Q:"dbo.prc_ADHC_AgentServerRelation_GetByAgent(@AgentServerID=f13ad300-1286-4504-9fa4-fda96cccec88)", @7/1/2020 2:34:35 AM [+00:00:00.0009965] }, { Q:"dbo.prc_VMM_CertificateStore_Get(@CertificateID=f13ad300-1286-4504-9fa4-fda96cccec88)", @7/1/2020 2:34:35 AM [+00:00:00.0009990] }, { S:"dbo.prc_VM_GetGlobalProperty(@PropertyName=HAVMMName)", @7/1/2020 2:34:35 AM [+00:00:00.0010021] }, { Q:"dbo.prc_VMM_CertificateStore_Get(@CertificateID=36d74d2d-4cfa-4e4d-a4d7-8c3c0a105afa)", @7/1/2020 2:34:35 AM [+00:00:00.0009985] } } , conn = (SqlConnection#58e960) { State: Closed } }, behavior = Default, failFast = (bool) False }, expectedDuration: (TimeSpan#23c34600) 00:01:00, enablePerfLogging: (Boolean#1) True) in s:\btvsts\25562\private\product\common\Utils\Db\SqlRetryCommand_pp.cs:line 442


    ----------------------------------------------------
    --------------- exception.StackTrace ---------------
    ----------------------------------------------------
    at Microsoft.Win32.RegistryKey.Win32Error(Int32 errorCode, String str)
       at Microsoft.Win32.RegistryKey.InternalGetValue(String name, Object defaultValue, Boolean doNotExpand, Boolean checkSecurity)
       at Microsoft.Win32.RegistryKey.GetValue(String name)
       at System.Diagnostics.PerformanceMonitor.GetData(String item)
       at System.Diagnostics.PerformanceCounterLib.GetPerformanceData(String item)
       at System.Diagnostics.PerformanceCounterLib.get_CategoryTable()
       at System.Diagnostics.PerformanceCounterLib.CategoryExists(String machine, String category)
       at System.Diagnostics.PerformanceCounterCategory.Exists(String categoryName, String machineName)
       at Microsoft.VirtualManager.Utils.DCMPerfCounters.Install(String categoryName, String categoryDescription, List`1 counters)
       at Microsoft.VirtualManager.Engine.VirtualManagerService.StartServicePerfCounters()
       at Microsoft.VirtualManager.Engine.VirtualManagerService.TimeStartupMethod(String description, TimedStartupMethod methodToTime)
       at Microsoft.VirtualManager.Engine.VirtualManagerService.OnStart(String[] args)


    ----------------------------------------------------
    ------------- StackTrace from handler --------------
    ----------------------------------------------------
    This is the call stack from where the exception was caught, not where it was thrown.
    at Microsoft.VirtualManager.Utils.Diagnostics.WatsonReport.WriteReportTextFile(TextWriter reportFile)
       at Microsoft.VirtualManager.Utils.Diagnostics.WatsonReport.Send()
       at Microsoft.VirtualManager.Utils.Diagnostics.WatsonExceptionReport.Send()
       at Microsoft.VirtualManager.Utils.Diagnostics.WatsonCenter.ReportException(Exception e, WERReportOptions options, String& localReportPath)
       at Microsoft.VirtualManager.Engine.VirtualManagerService.ReportUnhandledException(Exception unhandledException)
       at Microsoft.VirtualManager.Engine.VirtualManagerService.CurrentDomain_UnhandledException(Object sender, UnhandledExceptionEventArgs e)
       at Microsoft.VirtualManager.Engine.VirtualManagerService.OnStart(String[] args)
       at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
       at System.Threading.ThreadPoolWorkQueue.Dispatch()


    ----------------------------------------------------
    -------------------- Assemblies --------------------
    ----------------------------------------------------
    mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
        Location=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorlib.dll
        Module=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorlib.dll
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        BuildType=retail
        Product=Microsoft® .NET Framework

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        Location=C:\Program Files\Microsoft System Center\Virtual Machine Manager\Bin\vmmservice.exe
        Module=C:\Program Files\Microsoft System Center\Virtual Machine Manager\Bin\vmmservice.exe
        Version=10.19.1013.0
        BuildType=retail
        Product=System Center Virtual Machine Manager

    System.ServiceProcess, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a
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        Module=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.ServiceProcess\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.ServiceProcess.dll
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        Product=Microsoft® .NET Framework

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        Module=C:\Program Files\Microsoft System Center\Virtual Machine Manager\Bin\TraceWrapper.dll
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        BuildType=retail
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        Module=C:\Program Files\Microsoft System Center\Virtual Machine Manager\Bin\Utils.dll
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        BuildType=retail
        Product=System Center Virtual Machine Manager

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        BuildType=retail
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        Module=C:\Program Files\Microsoft System Center\Virtual Machine Manager\Bin\Engine.IndigoAccessLayer.dll
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        Module=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.Configuration\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll
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        Module=C:\Program Files\Microsoft System Center\Virtual Machine Manager\Bin\Errors.dll
        Version=10.19.1013.0
        BuildType=retail
        Product=System Center Virtual Machine Manager

    System.Data, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
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        Module=C:\Windows\Microsoft.Net\assembly\GAC_64\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll
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    System.Transactions, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
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    ImgLibEngine, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
        Location=C:\Program Files\Microsoft System Center\Virtual Machine Manager\Bin\ImgLibEngine.dll
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        BuildType=retail
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    Remoting, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
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        Module=C:\Program Files\Microsoft System Center\Virtual Machine Manager\Bin\Remoting.dll
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        BuildType=retail
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    ManagedCertificateHelper, Version=0.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
        Location=C:\Program Files\Microsoft System Center\Virtual Machine Manager\Bin\ManagedCertificateHelper.dll
        Module=C:\Program Files\Microsoft System Center\Virtual Machine Manager\Bin\ManagedCertificateHelper.dll

    WsManWrappers, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
        Location=C:\Program Files\Microsoft System Center\Virtual Machine Manager\Bin\WsManWrappers.dll
        Module=C:\Program Files\Microsoft System Center\Virtual Machine Manager\Bin\WsManWrappers.dll
        Version=10.19.1013.0
        BuildType=retail
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    DB.DelegatedAdmin, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
        Location=C:\Program Files\Microsoft System Center\Virtual Machine Manager\Bin\DB.DelegatedAdmin.dll
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        Location=C:\Program Files\Microsoft System Center\Virtual Machine Manager\Bin\Engine.Adhc.Operations.dll
        Module=C:\Program Files\Microsoft System Center\Virtual Machine Manager\Bin\Engine.Adhc.Operations.dll
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        Product=System Center Virtual Machine Manager

    VirtualizationInterfaces, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
        Location=C:\Program Files\Microsoft System Center\Virtual Machine Manager\Bin\VirtualizationInterfaces.dll
        Module=C:\Program Files\Microsoft System Center\Virtual Machine Manager\Bin\VirtualizationInterfaces.dll
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        Product=System Center Virtual Machine Manager

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        BuildType=retail
        Product=System Center Virtual Machine Manager

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    ----------------------------------------------------
    --------- Extra Data for Watson Report -------------
    ----------------------------------------------------
    Error Reporting Enabled=True

    *** Extra Data ***
    Process ID = 4052 (0x0fd4)
    Managed Thread ID = 4
    Native Thread ID = 1316 (0x0524)

    After this issue I decided to rebuild SCVMM again but after couple of days got the same issue above, any idea what is the problem and how to fix it?

    Regards,

    Maged

    Wednesday, July 1, 2020 10:25 AM

Answers

  • I managed to solved the issue, it was GPO applied restrict local admins, so once it was applied it removed VMM service account from local admin, I fixed this by adding VMM Service account to allowed restricted groups from the same GPO.
    Saturday, July 4, 2020 12:07 PM

All replies

  • Hello Maged,

    To set up VMM Cluster, you need to set up the VMM service account and distributed key management. For more details, please click here.

    In addition, if you deploy one VMM server, can it run correctly without corruption?

    Just in case, please install the UR1 for VMM 2019.

    https://support.microsoft.com/en-us/help/4533411/update-rollup-1-for-system-center-virtual-machine-manager-2019

    Best regards,
    Andy Liu


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, July 2, 2020 1:29 AM
  • Service Account is there I am using gMSA, also AD Container is there and used while installation.
    Thursday, July 2, 2020 5:26 PM
  • Hi Maged,

    From my experience, using gMSA account  during VMM installation has never been good at all. There are still many loop holes and challenges and I feel it is not quite ready yet. But if you like to troubleshoot, I would first suggest you to collect SCVMM Logman trace while bringing the cluster role up on a given node. Try to see where exactly it is breaking. If you can, share the trace with me, I can take a look.

    But Going back to traditional ServiceAccount will be a good idea for now!


    Friday, July 3, 2020 9:14 AM
  • I managed to solved the issue, it was GPO applied restrict local admins, so once it was applied it removed VMM service account from local admin, I fixed this by adding VMM Service account to allowed restricted groups from the same GPO.
    Saturday, July 4, 2020 12:07 PM