locked
Unexpected performance of Firefox in Windows 7, namely minimize/maximize/close buttons not working and unable to move/resize window. RRS feed

  • Question

  • I have been using FF for a while now. My main computer was WinXP-32, though I recently bought a new laptop with Win7-64 installed. This problem was never experienced on my WinXP machine.

    Brief description of problem:

    After a time of having FF up and running, the minimize/maximize/restore/close buttons in the top-right no longer work as expected and, if not maximised, I cannot move the window around my desktop nor resize the browser window. When clicked, the buttons will rapidly flash on and off continuously without appearing to perform any noticeable function other than temporarily hogging CPU cycles. I've found that clicking (sometimes double clicking) in the main browser window then mousing over the buttons again seems to stop them flashing, though does nothing else.

    To minimize/maximize/restore/move/close the window(s), I have to right-click on the relevant tab in my taskbar and pick the desired option. Occasionally, however, even this doesn't work and the right-click menu will disappear as soon as I move the mouse over it after right-clicking. 'Show desktop' is a temporary fix for minimising windows and 'ALT + F4' or 'CTRL + W' for closing windows or tabs. This isn't satisfactory and to move or resize a window, I have to close the window in question (sometimes all other windows too), reopen it and do what I need to do, though sometimes even this is only a very short fix. If I have to close all the windows, FF will sometimes keep running for a while afterwards, even though no windows are actually open - simply ending the process via the windows task manager will fix this though is only a work-around, not a fix.

    One thing I have noticed is that if I manage to move the browser window (when not maximised), for a short period afterwards I can often resize the window successfully. This is more likely to occur if the browser window is not flush with the edge of my screen once moved.

    I've tried to include as much information as I can - most of which was determined after several minutes/hours of playing around with different scenarios, trying to manually reproduce particular problems or simply through sheer luck of happening to click in the right place at the right time! I hope there is a reasonably fix for this at some point in the not-too-distant future.

    I noticed in some of the threads at another site where people have voiced problems similar to mine, that a link to 'ObjectDock' was discovered in some cases. I do have 'ObjectDock 1.90 Plus' installed on my machine and use it in many ways and so decided to see if I could find a connection between the two. I have uninstalled, tested, and reinstalled both programs in a multitude of ways, though could find no conclusive correlation between having both bits of software running or installed at the same time and the problems I am experiencing. In my case, at least, this does not appear to be an answer.

    Also, in another thread on this site, someone suggested there might be a link with AVG Anti-Virus Free (I have version 9.0.819) though I've tried uninstalling it and its various add-ons in several different combinations, with no noticeable improvement.

    Sorry for such a long question... If you need to know anything more, just let me know!

    - James

    System Information:

    Operating System: Windows 7 (64 bit)

    Firefox Version: 3.6.3

    Application Basics

    Name Firefox
    Version 3.6.3
    Profile Directory <button onclick="openProfileDirectory()"> Open Containing Folder </button>
    Installed Plugins about:plugins
    Build Configuration about:buildconfig

    Extensions

    Name Version Enabled ID
    Update Service 1.2 true updater@foxstart.com
    Java Console 6.0.17 true {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
    Adblock Plus 1.2 true {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
    Download Statusbar 0.9.6.8 true {D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
    Cooliris 1.11.6 true piclens@cooliris.com
    FoxTab 1.3 true {ef4e370e-d9f0-4e00-b93e-a4f274cfdd5a}
    Save File to 2.0.1 true savefileto@mozdev.org
    1-Click YouTube Video Downloader 1.4 true YoutubeDownloader@PeterOlayev.com
    British English Dictionary 1.19 true en-GB@dictionaries.addons.mozilla.org
    Tab History 1.0.7 true {84417002-6445-49b4-9fd7-1ef48240fa41}
    Universal Print 0.4.23 true {BE2100B3-1D80-48eb-ACCF-D26750644378}
    Active Stop Button 1.3.0 true {9e96e0c4-9bde-49b7-989f-a4ca4bdc90bb}
    Fission 1.0.9 true {1280606b-2510-4fe0-97ef-9b5a22eafe41}
    Smart Bookmarks Bar 1.4.3 true smartbookmarksbar@remy.juteau
    Compact Menu 2 3.1.1 true {57068FBE-1506-42ee-AB02-BD183E7999E4}
    Menu Editor 1.2.6 true {EDA7B1D7-F793-4e03-B074-E6F303317FB0}
    Locationbar² 1.0.5 true locationbar2@design-noir.de
    RealPlayer Browser Record Plugin 1.0 true {ABDE892B-13A8-4d1b-88E6-365A6E755758}
    AVG Safe Search 9.0.0.812 true {3f963a5b-e555-4543-90e2-c3908898db71}
    Searchbar Autosizer 1.4.5 true {655397ca-4766-496b-b7a8-3a5b176ee4c2}
    Open Bookmarks in New Tab 0.1.2010043001 true openbookmarkintab@piro.sakura.ne.jp
    Remove New Tab Button 1.0 true remove-new-tab-button@forerunnerdesigns.com
    New Tab Homepage 0.4.2 true {66E978CD-981F-47DF-AC42-E3CF417C1467}
    SwiftTabs 0.3.6.8 true {5F4EC95A-FFA8-11DE-898C-667D55D89593}
    Tab Kit 0.5.8 true tabkit@jomel.me.uk
    Hide Find Bar 1.3.1 true hidefindbar@jaredmcateer.com
    Toolbar Buttons 0.6.0.8 true {03B08592-E5B4-45ff-A0BE-C1D975458688}
    Java Console 6.0.19 true {CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}
    View Cookies 1.10.1 true {8F6A6FD9-0619-459f-B9D0-81DE065D4E21}
    Adobe DLM (powered by getPlus(R)) 1.6.2.63 true {E2883E8F-472F-4fb0-9522-AC9BF37916A7}

    Modified Preferences

    Name Value
    accessibility.typeaheadfind.flashBar 0
    browser.history_expire_days.mirror 180
    browser.places.importBookmarksHTML false
    browser.places.smartBookmarksVersion 2
    browser.startup.homepage http://www.bath.ac.uk/
    browser.startup.homepage_override.mstone rv:1.9.2.3
    browser.tabs.closeButtons 0
    browser.tabs.tabMinWidth 77
    browser.tabs.warnOnClose false
    extensions.lastAppVersion 3.6.3
    network.cookie.prefsMigrated true
    network.http.pipelining true
    network.http.pipelining.maxrequests 50
    network.http.proxy.pipelining true
    places.last_vacuum 1271706454
    privacy.sanitize.migrateFx3Prefs true
    privacy.sanitize.timeSpan 0
    security.warn_viewing_mixed false
    security.warn_viewing_mixed.show_once false
    Sunday, May 9, 2010 1:09 PM

Answers

  • Does the problem occur if you start FireFox in Safe Mod e (Firefox, not Windows 7)? If no, then one of the Add-ons you have is causing the problem so you need to start disabling them and testing till you find the culprit. If it's Object Dock then you need to decide which is more important,  to keep using it or to have FF work correctly.
    Rich Why can't I be different and original like everybody else? - Vivian Stanshal
    • Marked as answer by Linda Yan Monday, May 17, 2010 6:08 AM
    Sunday, May 9, 2010 4:57 PM
  • Hi Kossa,

     

    You can also check if the issue occurs in Clean Boot. If the issue disappears in the Clean Boot environment, you can continue to narrow down which entry is causing the issue.

     

    Besides, uninstall it and re-download a fresh copy of FireFox to check the result. If the issue still exists, create a new user account to see if it occurs.

     

    If the issue persists, you can contact Mozilla Support directly and use Internet Explorer (IE) during the time. J

     

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

     

    Regards,

    Linda

     

    • Marked as answer by Linda Yan Monday, May 17, 2010 6:08 AM
    Thursday, May 13, 2010 5:57 AM

All replies

  • Does the problem occur if you start FireFox in Safe Mod e (Firefox, not Windows 7)? If no, then one of the Add-ons you have is causing the problem so you need to start disabling them and testing till you find the culprit. If it's Object Dock then you need to decide which is more important,  to keep using it or to have FF work correctly.
    Rich Why can't I be different and original like everybody else? - Vivian Stanshal
    • Marked as answer by Linda Yan Monday, May 17, 2010 6:08 AM
    Sunday, May 9, 2010 4:57 PM
  • Hi Kossa,

     

    You can also check if the issue occurs in Clean Boot. If the issue disappears in the Clean Boot environment, you can continue to narrow down which entry is causing the issue.

     

    Besides, uninstall it and re-download a fresh copy of FireFox to check the result. If the issue still exists, create a new user account to see if it occurs.

     

    If the issue persists, you can contact Mozilla Support directly and use Internet Explorer (IE) during the time. J

     

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

     

    Regards,

    Linda

     

    • Marked as answer by Linda Yan Monday, May 17, 2010 6:08 AM
    Thursday, May 13, 2010 5:57 AM
  • Same problem mostly different addons/plugins/antivirus, still windows 7 though.

    My problem is intermittent though, and mostly happens after I open lots of tabs with flash objects in them (noscript generally disables them).  My difficulty often goes away spontaneously, and tends to return when firefox is using lots of CPU resources (40%+, most from flash player).

    Weird problems.

     

    Firefox version 3.6.3

    Adblock Plus 1.2

    Better Privacy 1.47.4

    Cookie Culler 1.4

    Diigo 4.1.0.46

    Forecastfox 0.9.10.2

    Java Console 6.0.20

    NoScript 1.9.9.80

    Session manager 0.6.7.4

    StumbleUpon 3.64

    Tab Mix Plus 0.3.8.3

    Web of Trust

    Java Platform 6.0.200.2

    Mozilla default plugin

    QuickTime Plug in 7.6.6.0

    Shockwave Flash 10.0.45.2

    Adobe Acrobat plugin

    Google earth plugin 1.0.0.1

    Google Update Java deployment toolkit

     

    I run McAfee antivirus.

    Sunday, June 6, 2010 4:39 PM
  • You may want to seek Firefox forums for additional support.
    Monday, June 7, 2010 5:13 AM
  • Firefox has 2 problems: threading problem and memory leak.  It is a 32 bit app.  I don't think MS makes its life easier.  But I suspect it can't manage today's web apps that launch many threads.  In this case, it become non responsive.  You can either wait (forever, sometimes works), or just kill it and restart.  When memory becomes a problem, kill and restart usually helps.

    IE8 is even worse.

    Saturday, July 3, 2010 5:27 AM
  • Adding this link http://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=594233&forumId=1

     

    Saturday, July 3, 2010 5:29 AM
  • Hi, I know this is an old thread but I had this same problem and this is what worked for me.

    The problem was with a security setting that somehow got out of whack. I did this:

    * Go to Start and run regedit, then find this folder:
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0

    * Look at the value for Key 1802 -- it should be "0."

    * Check the same value for the other zones.

    Making this change resolved my problem.
    Wednesday, March 5, 2014 12:22 PM