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vista automatic update issue RRS feed

  • Question

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    OK, I have windows vista ultimate and I got one of those windows automatic update things.   I let it install.   During the install is says:  "Updates were not configured correctly. Reverting changes. Do not turn off your computer."

     

    It has been sitting there for an hour and nothing has happened.  I am afraid to do anything.   I really need to go back to work on my computer and this is holding me up.  I am not sure what to do....

     

    Thanks!

    Thursday, October 16, 2008 4:03 PM

Answers

  • Hello,

     

    Before going any further, please make sure that we have logged Windows with the administrator account and the computer could access Internet connection properly, which will provide us enough privilege to install Microsoft Update.

     

    Disable any anti-virus application or firewall on the computer temporarily.

     

    Manually download the update files and then install it from the hard disk.

     

    Prepare the Clean Boot Environment

    1. Click the Start Pearl, in the Start Search bar, copy and paste "msconfig" (without quotation marks) and press the Enter key to start System Configuration Utility. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable all".

    4. Click OK.

     

    Rename the Windows Update Softwaredistribution folder

     

    This problem may occur if the Windows Update, Software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be re-created the next time we visit the Windows Update site.

     

    1. Close all the open windows.

    2. Click the Start Pearl, click "All programs", and click "Accessories".

    3. Right-click "Command Prompt" and click "Run as administrator".

    4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

     

    Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    5. Click the Start Pearl, in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.

    6. In the opened folder, look for the folder named "SoftwareDistribution".

    7. Right-click on the folder, select Rename and type "SDold" (without the quotes) to rename this folder.

    8. Still in "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

     

    Note: Please look at the cmd window and make sure it says that it was successfully started. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    After that, please test the Windows Update issue again to check if the update can work fine in this clean environment.

     

    Install Windows Update from IE

    Open Internet Explorer, and click Tools-> Windows Update to install Windows Update. If any error message or error code was received, please write and post it onto the forum.

     

    For more details on Windows Vista update subject, we might also refer to the following KB article.

    The update is not installed successfully, you receive a message, and thecomputer restarts when you try to install an update in Windows Vista

    http://support.microsoft.com/kb/949358

     

    If all the above steps do not work, I suggest you submit a Windows Update service request to Microsoft. Unlimited installation and compatibility support is available at no charge until March 18, 2009.

     

    Windows update Online support link

    http://support.microsoft.com/oas/default.aspx?gprid=6527

     

    Good Luck!

     

    Monday, October 20, 2008 9:05 AM