My taskbar crashes when I try to open any documents folder. (Windows Explorer, My Library, Documents, Pictures, Music, Videos, Dropbox folder, Skydrive, every folder!) RRS feed

  • Question

  • Hello. I don't know if this is the right category for my problem but here it goes.

    Since yesterday, I've been trying to open Windows Explorer folder (which include Documents, Pictures, Videos, Music, Downloads, Computer, Dropbox, Skydrive, etc.) and as a result my taskbar and my background crashes, the folder doesn't open and then my taskbar and bg goes back to normal. I searched the problem in other forums but the responses are from last year and this is happening since 29/03/2014 (yesterday) so I don't know if this is a new thing or old. I called my sister because she has this same laptop and asked her if this is happening to her also and she said it is so I'm starting to think that W8.1 needs an update. Idk :(. We have a Dell Inspiron 15 and it's brand new ! I ordered mine last month.

    Problem Details:

    Windows Explorer Stopped Working

    Faulting Application Path: C:\Windows\explorer.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: Explorer.EXE
    Application Version: 6.3.9600.16441
    Application Timestamp: 5265dec8
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.3.9600.16496
    Fault Module Timestamp: 52b3f283
    Exception Code: c06d007e
    Exception Offset: 0000000000005a88
    OS Version: 6.3.9600.
    Locale ID: 1033
    Additional Information 1: 6268
    Additional Information 2: 6268221e00f9b14c7c313c3b93b7b1c8
    Additional Information 3: 7b89
    Additional Information 4: 7b8924d255daf0419ae3ae354fccfe84

    Extra information about the problem
    Bucket ID: 85aa1369beebb4641c7856cb8a4724e2 (85906392470)

    If anyone can help me with this, I will be forever thankful !

    • Edited by Raiii Sunday, March 30, 2014 6:59 PM
    Sunday, March 30, 2014 6:58 PM


  • Hi,

    Did you make any change to your system recently? To fix this problem, firstly, you can try to use SFC /scannow command to fix it for test.

    If problem persists, just try to boot your system into Safe mode to test if this problem occures. If problem occures, It would be better to use system resotre to revert your system to a former timepoint state.

    To find the reason about this problem, you can use Process Monitor to capture Explorer.exe when open folder or library.

    Roger Lu
    TechNet Community Support

    • Marked as answer by Yolanda Zhu Tuesday, April 8, 2014 2:50 AM
    Tuesday, April 1, 2014 7:59 AM