SCSM 2016 and Incident Template question RRS feed

  • Question

  • Hi,

    How can I published my created Incident Template from General Request Incident exactly like General Request Incident form? Like that. with Request Offering?



    Thursday, November 3, 2016 2:43 PM


  • Hi Keywan,

    Like that. with Request Offering? - Correct!

    Please follow the steps outlined here:

    Hide/Show service offering based on user access on the SCSM web portal.

    High level steps:

    - Create Request Offering
    - Choose your template on the "General" page of the Request Offering (RO) configuration.
    - Configure prompts
    - Publish the RO
    - Put the RO within a Service Offering (SO)
    - Publihs the SO
    - Make sure you have configured permissions for the users (or groups) as stated in the same article.


    Stoyan (Please take a moment to "Vote as Helpful" and/or "Mark as Answer" where applicable. This helps the community, keeps the forums tidy, and recognizes useful contributions. Thanks!)

    • Marked as answer by mpng2008 Monday, November 7, 2016 12:24 PM
    Thursday, November 3, 2016 3:13 PM