Audio call notifications no longer showing on primary monitor RRS feed

  • Question

  • hi,

    i've been working remotely for the past 8 months.

    i've been using SFB.

    I've using a PC with 3 monitors - 1 in office, 2 else where in house. 

    When i receive audio calls, the notification always appears on my primary monitor. 

    so i always make sure my office monitor is the primary monitor when i'm working.

    now, out of the blue, SFB no longer puts the notification on my primary monitor.

    i have no control which monitor it shows up on - but it's never primary monitor.

    so every time i get an audio call, i have to rush in the other room, switch on the monitor that skype has chosen for the notification, click on "accept" then rush back in the office to take the call.

    seriously, skype, what are you doing ??????

    version: 15.0.4885.1000

    can anyone help ? please.

    Thursday, February 23, 2017 9:09 PM

All replies

  • Hi Andy,

    When you receive IM messages, did you face the same issue?

    For this issue, we suggest you try the following method:

    1. Delete SFB cache files and test again.( %userprofile%\AppData\Local\Microsoft\Office\15.0\Lync\sip_UserName@Domain.com)
    2. Install the latest update for your SFB client.


    Alice Wang

    Please remember to mark the replies as answers if they help.
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    • Proposed as answer by Alice-Wang Monday, February 27, 2017 8:49 AM
    Friday, February 24, 2017 5:46 AM