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Windows 7 Ultimate BSOD RRS feed

  • Question

  • Hello, I just spent a while going through all the posts with people having problems similar to mine in similar platforms, and none of the suggested solutions so far have worked.

    I'm not in front of the machine right now, but is an ASUS board with an intel chip, ATI video card, and the OS is on an OCR SSD. I saved the DMP files and posted them here http://dl.dropbox.com/u/468879/BSOD.zip

    When the machine restarts and it gives you the chance the see the error I got this last time

    Problem signature:

      Problem Event Name: BlueScreen

      OS Version: 6.1.7600.2.0.0.256.48

      Locale ID: 1033

     

    Additional information about the problem:

      BCCode: 7f

      BCP1: 0000000000000008

      BCP2: 0000000080050033

      BCP3: 00000000000006F8

      BCP4: FFFFF80002A50B9F

      OS Version: 6_1_7600

      Service Pack: 0_0

      Product: 256_1

     

    Any suggestions?

    Wednesday, February 16, 2011 8:33 PM

Answers

  • Any suggestions?

    Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP

    0x00000008 , or Double Faul t, indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault:

        * A kernel stack overflow. This overflow occurs when a guard page is hit, and the kernel tries to push a trap frame. Because there is no stack left, a stack overflow results, causing the double fault.
        * A hardware problem.

    It may caused by ZoneAlarm. I can see you have it installed. So update the network card drivers first.

    You can also try this Hotfix if updating the network driver doesn't fix it:

    Stop error message when you run an application that transfers data by using the UDP protocol in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F"

    http://support.microsoft.com/kb/981180/en-us

    When this doesn't fix it, remove ZoneAlarm .

    The minidumps are not useful for UNEXPECTED_KERNEL_MODE_TRAP bug checks.

    Configure your Windows to create a kernel dump [1] and upload the zipped dump (C:\Windows\memory.dmp) to your SkyDrive [2] and post a link here when the PC still crashes after removing ZoneAlarm and updating the drivers.

    André

    [1] http://www.brighthub.com/computing/windows-platform/articles/81867.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Wednesday, February 16, 2011 9:53 PM
    • Marked as answer by Leo Huang Thursday, February 24, 2011 8:13 AM
    Wednesday, February 16, 2011 9:53 PM

All replies

  • Any suggestions?

    Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP

    0x00000008 , or Double Faul t, indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault:

        * A kernel stack overflow. This overflow occurs when a guard page is hit, and the kernel tries to push a trap frame. Because there is no stack left, a stack overflow results, causing the double fault.
        * A hardware problem.

    It may caused by ZoneAlarm. I can see you have it installed. So update the network card drivers first.

    You can also try this Hotfix if updating the network driver doesn't fix it:

    Stop error message when you run an application that transfers data by using the UDP protocol in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F"

    http://support.microsoft.com/kb/981180/en-us

    When this doesn't fix it, remove ZoneAlarm .

    The minidumps are not useful for UNEXPECTED_KERNEL_MODE_TRAP bug checks.

    Configure your Windows to create a kernel dump [1] and upload the zipped dump (C:\Windows\memory.dmp) to your SkyDrive [2] and post a link here when the PC still crashes after removing ZoneAlarm and updating the drivers.

    André

    [1] http://www.brighthub.com/computing/windows-platform/articles/81867.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Wednesday, February 16, 2011 9:53 PM
    • Marked as answer by Leo Huang Thursday, February 24, 2011 8:13 AM
    Wednesday, February 16, 2011 9:53 PM
  • Hi,

    ZA can cause this because like all cheap 3rd party firewalls they are errors waiting to happen.
    Best to uninstall it and use the Windows Firewall.

    --------------------------------------------------------

    Do you have ZoneAlarm or any 3rd party firewall installed? If so that could be the cause.
    Other antivirus/security programs could be at least partially responsible.

    This Hotfix "Might" apply however do not use unless you are fairly sure.

    Using two Windows Filtering Platform (WFP) drivers causes a computer to crash when the
    computer is running Windows Vista, Windows 7, or Windows Server 2008
    http://support.microsoft.com/kb/979278

    Also check these :

    Stop error message when you run an application that transfers data by using the UDP protocol
    in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F
    http://support.microsoft.com/kb/981180/

    General causes of "STOP 0x0000007F" errors (applies to Vista and Windows 7 as well)
    http://support.microsoft.com/kb/137539

    ===========================================================

    For BlueScreen troubleshooting methods using BlueScreenView and MyEventViewer see my replies
    if this thread - top 3 answers (+1 other).

    http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

    We can analyze the minidumps if you make them available from the SkyDrive or other file
    sharing sites.

    Zip or upload the contents of C:\Windows\minidump

    Use SkyDrive to upload collected files and post screen shot/picture.
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    ------------------------------------------------------------------------------------------------------------------------

    References to Vista also apply to Windows 7.

    BCCode: 7f 0x0000007f with the 00000008 parameter usually means a hardware issue.

    Have you added hardware or updated drivers recently? Check Control Panel - Windows
    Updates to see if any drivers have been updated there just before this started happening.

    For 7f - this could be a hardware issue such as poorly seated cards or memory, though there are
    other causes. Weak powersupply could also lead to this. Use the troubleshooters above and below
    and when you get to the  drivers and memory sections refer to my next message below and then
    return to the troubleshooters if needed

    If a PC remove ALL power. Open case, remove and reseat ALL cards, memory chips, and ALL
    cables (do not just try to snug) on both ends if they can be reached and on the device ends if not
    (removing the cables and reseating them helps to eliminate minor corrosion).

    Notice the 08 (double fault) as 1st parameter means there are likely two causes. Be sure to Update
    your drivers manually as using Windows Updates only finds certified drivers and Microsoft and
    the Device makers are far behind in that proces. Update NIC, WiFi, BIOS and Video/Display and
    other major drivers

    If a Laptop or a PC you might have to take to a shop (not BestBuy or other BigBox Stores) or your
    System maker's Support.

    ----------------------------------------------------------------------

    BCCode: 7F   0x0000007F  which is the same as 0x1000007F

    The UNEXPECTED_KERNEL_MODE_TRAP bug check has a value of 0x0000007F. This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.

    This trap could be a bound trap (a trap the kernel is not permitted to catch) or adouble fault(a fault that occurred while processing an earlier fault, which always results in a system failure).

    Parameters

    The first parameter that appears on the blue screen specifies the trap number.

    The most common trap codes include the following:

    • 0x00000000, or Divide by Zero Error, indicates that a DIV instruction is executed and the divisor is zero. Memory corruption, other hardware problems, or software failures can cause this error.
    • 0x00000004, or Overflow, occurs when the processor executes a call to an interrupt handler when the overflow (OF) flag is set.
    • 0x00000005, or Bounds Check Fault, indicates that the processor, while executing a BOUND instruction, finds that the operand exceeds the specified limits. A BOUND instruction ensures that a signed array index is within a certain range.
    • 0x00000006, or Invalid Opcode, indicates that the processor tries to execute an invalid instruction. This error typically occurs when the instruction pointer has become corrupted and is pointing to the wrong location. The most common cause of this error is hardware memory corruption.
    • 0x00000008, or Double Fault, indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault


    CAUSE

    Bug check 0x7F typically occurs after you install a faulty or mismatched hardware (especially memory) or if installed hardware fails.

    A double fault can occur when the kernel stack overflows. This overflow occurs if multiple drivers are attached to the same stack. For example, if two file system filter drivers are attached to the same stack and then the file system recurses back in, the stack overflows.

    Resolving the Problem

    Troubleshooting: If you recently added hardware to the computer, remove it to see if the error recurs. If existing hardware has failed, remove or replace the faulty component. Run hardware diagnostics that the system manufacturer supplies to determine which hardware component failed.

    The memory scanner is especially important. Faulty or mismatched memory can cause this bug check. For more informaiton about these procedures, see the owner's manual for your computer. Check that all adapter cards in the computer are properly seated. Use an ink eraser or an electrical contact treatment, available at electronics supply stores, to ensure adapter card contacts are clean.

    If the error appears on a newly installed system, check the availability of updates for the BIOS, the SCSI controller, or network cards. These kind of updates are typically available on the Web site or BBS of the hardware manufacturer.

    Confirm that all hard disk drives, hard disk controllers, and SCSI adapters are listed in the Microsoft Windows Marketplace Tested Products List.

    If the error occurred after the installation of a new or updated device driver, you should remove or replace the driver. If, under this circumstance, the error occurs during the startup sequence and the system partition is formatted with NTFS, you might be able to use Safe Mode to rename or delete the faulty driver. If the driver is used as part of the system startup process in Safe Mode, you have to start the computer by using the Recovery Console in order to access the file.

    Also restart your computer, and then press F8 at the character-based menu that displays the operating system choices. At theAdvanced Options menu, select theLast Known Good Configuration option. This option is most effective when you add only one driver or service at a time.

    Overclocking (setting the CPU to run at speeds above the rated specification) can cause this error. If you have overclocked the computer that is experiencing the error, return the CPU to the default clock speed setting.

    Check the System Log in Event Viewer for additional error messages that might help identify the device or driver that is causing the error. You can also disable memory caching of the BIOS to try to resolve the problem.

    If you encountered this error while upgrading to a new version of the Windows operating system, the error might be caused by a device driver, a system service, a virus scanner, or a backup tool that is incompatible with the new version. If possible, remove all third-party device drivers and system services and disable any virus scanners before you upgrade. Contact the software manufacturer to obtain updates of these tools. Also make sure that you have installed the latest Windows Service Pack.

    Finally, if all the above steps do not resolve the error, take the system motherboard to a repair facility for diagnostic testing. A crack, a scratched trace, or a defective component on the motherboard can also cause this error.


    BCCode: 7F   0x0000007F  which is the same as 0x1000007F  <-- read this link
    http://www.faultwire.com/solutions-fatal_error/Run-a-system-diagnostic-utility-supplied-by-your-0x1000007F-*1304.html

    ==========================================

    Look in the Event Viewer to see if anything is reported about those.
    http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

    MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
    TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

    http://www.nirsoft.net/utils/my_event_viewer.html

    -------------------------------------------------------------------------

    Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
    info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
    error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

    As examples :

    BCCode: 116
    BCP1: 87BC9510
    BCP2: 8C013D80
    BCP3: 00000000
    BCP4: 00000002

    or in this format :

    Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
    tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


    This is an excellent tool for posting Blue Screen Error Information

    BlueScreenView scans all your minidump files created during 'blue screen of death'
    crashes, and displays the information about all crashes in one table - Free

    http://www.nirsoft.net/utils/blue_screen_view.html


    Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
    there are other causes.

    You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
    Recovery Options if your system has that installed by the maker.

    How to Boot to the System Recovery Options in Windows 7
    http://www.sevenforums.com/tutorials/668-system-recovery-options.html

    You can try a System Restore back to a point before the problem started if there is one.

    How to Do a System Restore in Windows 7
    http://www.sevenforums.com/tutorials/700-system-restore.html

    -------------------------------------------------------------------------

    Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

    Enter this at the prompt - sfc /scannow

    How to Repair Windows 7 System Files with System File Checker
    http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
    generates in Windows Vista cbs.log (and Windows 7)
    http://support.microsoft.com/kb/928228


    The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
    driver issues).

    Also run CheckDisk so we can rule out corruption as much as possible.

    How to Run Check Disk at Startup in Windows 7
    http://www.sevenforums.com/tutorials/433-disk-check.html

    -------------------------------------------------------------------------

    Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
    keyboard and mouse, as well as other major device drivers.

    Manually look at manufacturer's sites for drivers - and Device Maker's sites.
    http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

    Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred
    to ensure the latest drivers from System maker and Device makers are found)
    http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

    How To Disable Automatic Driver Installation In Windows Vista - Drivers
    http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
    http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

    -------------------------------------------------------------------------

    How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
    unexpectedly
    http://support.microsoft.com/kb/958233

    Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
    http://www.chicagotech.net/vista/vistabluescreen.htm

    Understanding and Decoding BSOD (blue screen of death) Messages
    http://www.taranfx.com/blog/?p=692

    Windows - Troubleshooting Blue Screen Errors
    http://kb.wisc.edu/page.php?id=7033

    -------------------------------------------------------------------------

    In some cases this might be required.

    StartUp Repair from Recovery Options or Windows 7 disk

    How to Run a Startup Repair in Windows 7
    http://www.sevenforums.com/tutorials/681-startup-repair.html

    How to Boot to the System Recovery Options in Windows 7
    http://www.sevenforums.com/tutorials/668-system-recovery-options.html

    How to Create a Windows 7 System Repair Disc
    http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

    How to Do a Repair Install to Fix Windows 7
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    Hope this helps.


    Rob Brown - Microsoft MVP - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Thursday, February 17, 2011 2:48 AM
  • Hi,

    References to Vista also apply to Windows 7.

    This is my generic how to for proper driver updates :

    This utility makes it easy to see which versions are loaded :

    DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
    For each driver in the list, additional useful information is displayed: load address of the driver,
    description, version, product name, company that created the driver, and more.
    http://www.nirsoft.net/utils/driverview.html

    For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
    Control Panel - Device Manager - Display Adapter - write down the make and complete model
    of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
    Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
    Uninstall - REBOOT this will refresh the driver stack.

    Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
    with their own software and drivers and any other major device drivers you have.

    Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
    Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
    BIOS, Chipset and software updates at System Maker's site while there.)

    Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
    each installation.

    Always check in Device Manager - Drivers tab to be sure the version you are installing actually
    shows up. This is because some drivers rollback before the latest is installed (sound drivers
    particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
    needed.

    Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
    manually by model.

    Manually look at manufacturer's sites for drivers - and Device Maker's sites.
    http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

    Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred
    to ensure the latest drivers from System maker and Device makers are found)
    http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

    If you update drivers manually then it is a good idea to disable Driver Installations in Windows
    Updates, this leaves Windows Updates ON however it will not install drivers which will usually
    be older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it)
    and then go look for new ones manually if you wish.

    How To Disable Automatic Driver Installation In Windows Vista - Drivers
    http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
    http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

    ==========================================

    Memory tests do not catch all errors such as mismatched memory (possible even for sticks
    that appear to be identical) and when faster memory is placed in system behind slower memory.
    So it is best to also swap sticks in and out to check for those even if all memory tests fail to show
    a problem.

    To test RAM check here - let it run 4+ hours or so. <-- best method
    www.memtest.org

    For the Windows Memory Diagnostic Tool.

    Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -
    RUN AS ADMIN follow the instructions

    Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic
    Tool
    http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

    How to Run the Memory Diagnostics Tool in Windows 7
    http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

    Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool
    http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

    Hope this helps.


    Rob Brown - Microsoft MVP - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Thursday, February 17, 2011 2:49 AM
  • Please stop your SPAM in the Technet forums. I left the answers forums ,so that you can troll there!!!!!!!!!!!1 Here is the IT Pro forums, not your personal trol forum. The question is answered. So need to SPAM the forum with useless links!!!!!!

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Thursday, February 17, 2011 2:17 PM