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Office error code 0x80070005 when activating Office RRS feed

Answers

  • Thursday, November 14, 2019 6:31 PM
  • Yes and he is still having the issue.

    He is running Windows 10 1903 and everything is updated

    Thursday, November 14, 2019 7:42 PM
  • Hi,

    Would you please share more information about Office 365? Please go to File > Account in Office application, check the version number and update channel.

    >> Used the link below to adjust the registry

    << In my opinion, this error code is mainly about insufficient user permission to activate Office. I want to confirm that has your user tried to run Office application as administrator? There are the steps about it for Windows 10 in this link: Search “Word” or “winword” > Right click Word icon > Run as administrator > Yes > Activate Office again.

    If your user still has this issue after running Office as administrator, maybe he could try to active Office via command. Please search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command, click Enter at last: 

    cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /act

    (If he is running 32-bit Office on a 64-bit operating system)

    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /act

    Besides, I would like to suggest you create a new administrator account in Windows 10 for a test.

    If the steps above do not work, please uninstall Office manually and reinstall Office. You could refer to “Manually remove a Click-to-Run installation of Office” in article. Please note, serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

    (Please refer to this article about how to back up and restore the registry in Windows: https://support.microsoft.com/en-us/kb/322756)

    If you have any updates, please feel free to let me know.

    Best Regards,

    Emily


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

    Friday, November 15, 2019 8:51 AM
  • I found the issue, I am surprised I did not catch this sooner but by design no one ever does this...

    The user profile was marked as hidden, once I removed the hidden checkbox from all required files and folders office opened up with out issue.

    Thank you for all the information offered it helped lead to this finding.

    Friday, November 15, 2019 6:45 PM

All replies

  • Thursday, November 14, 2019 6:31 PM
  • Yes and he is still having the issue.

    He is running Windows 10 1903 and everything is updated

    Thursday, November 14, 2019 7:42 PM
  • Hi,

    Would you please share more information about Office 365? Please go to File > Account in Office application, check the version number and update channel.

    >> Used the link below to adjust the registry

    << In my opinion, this error code is mainly about insufficient user permission to activate Office. I want to confirm that has your user tried to run Office application as administrator? There are the steps about it for Windows 10 in this link: Search “Word” or “winword” > Right click Word icon > Run as administrator > Yes > Activate Office again.

    If your user still has this issue after running Office as administrator, maybe he could try to active Office via command. Please search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command, click Enter at last: 

    cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /act

    (If he is running 32-bit Office on a 64-bit operating system)

    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /act

    Besides, I would like to suggest you create a new administrator account in Windows 10 for a test.

    If the steps above do not work, please uninstall Office manually and reinstall Office. You could refer to “Manually remove a Click-to-Run installation of Office” in article. Please note, serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

    (Please refer to this article about how to back up and restore the registry in Windows: https://support.microsoft.com/en-us/kb/322756)

    If you have any updates, please feel free to let me know.

    Best Regards,

    Emily


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

    Friday, November 15, 2019 8:51 AM
  • I found the issue, I am surprised I did not catch this sooner but by design no one ever does this...

    The user profile was marked as hidden, once I removed the hidden checkbox from all required files and folders office opened up with out issue.

    Thank you for all the information offered it helped lead to this finding.

    Friday, November 15, 2019 6:45 PM
  • Hi,

    I am glad that you have resolved this problem. And I will make a brief summary of this post.

    ====================

    Issue Symptom:

    Office error code 0x80070005 when activating Office

    ====================

    (Possible) Cause:

    This error code is mainly about insufficient user permission to activate Office. 

    ====================

    Solution:

    1. Try the steps in "Office error code 0x80070005 when activating Office".

    2. Check the user profile. If the user profile was marked as hidden, remove the hidden check box from all required files.

    <Solutions provided by Jedi_Administrator>

    ====================

    Reference Links:

    No

    ====================

    Best Regards,

    Emily


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

    Friday, November 29, 2019 9:42 AM