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Crashing/freezing problems RRS feed

  • Question

  • Alright, so, I have a few problems here that are really really annoying.

    I am using Windows Ultimate 64 Edition, and no it's not a legit copy. (This might be my problem but who knows.)

    My computer sometimes freezes, the keyboard and mouse stop working (the l.e.d. lights turn off, and they are both USB). Also, it just randomly restarts and says "Windows was not shut down properly", even though I didn't shut it down. So, wtf? I just reinstalled it yesterday and it even restart itself during the installation. I really am at wit's end and have no idea what to do. It also gives me the blue screen of death sometimes and says something about preparing for a crash dump.

    Someone please help!

     

    Thank you.

    Sunday, April 10, 2011 7:54 AM

Answers

  • Okay, please update all possible drivers.

    If this does not help, please contact your manufacturer Technical Support.

     

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner

    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    • Proposed as answer by willy_zeng Tuesday, April 12, 2011 1:56 AM
    • Marked as answer by Miya Yao Wednesday, April 27, 2011 8:19 AM
    Sunday, April 10, 2011 8:48 PM

All replies

  • Hello,

    please use Microsoft Skydrive to upload dump files (%systemroot%\minidumps like c:\windows\minidumps) and post a link here.

    If you want to debug dump files without my help, use Windbg and refer to this Microsoft article:

    http://support.microsoft.com/kb/315263

    If no dump files were found, please update all your drivers and run memtest86+ to check your RAM. If an error was detected then replace the faulty RAM.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

     Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Sunday, April 10, 2011 10:42 AM
  • Okay, I've never used Skydrive or even heard of it, as I have a mediocre knowledge of computers. I will try to do what you said though. I updated all of my drivers, or at least I believe I did. My friend said it could be my motherboard, but I don't even know to believe that since I swear after he touched my computer it started acting like this. =/
    Sunday, April 10, 2011 6:29 PM
  • I tried to download the memtest and burn it to a disc and it's not wanting to work. I feel like throwing my computer out the window. I burn it to the disk and it doesn't work. Another thing I've noticed with my computer is that sometimes it bypasses the motherboard screen when I turn it on. Also, at the window where it says "starting windows", the little colored balls take like 20 secs to appear and my mouse/keyboard l.e.d. flash on and then off for a second. What is this about?
    Sunday, April 10, 2011 7:44 PM
  • This is a link to Microsoft Skydrive:

    http://explore.live.com/windows-live-skydrive

    Use it to upload files that I suggested.

    Once done, post a link here.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

     

     Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Sunday, April 10, 2011 7:47 PM
  • *sigh* this is all really f'ing confusing. I don't have a mindump folder since it wasn't configured to do the small mini dump thing or whatnot, so Windows explorer says its not there. I'm at a loss at what to do?
     
    Sunday, April 10, 2011 7:56 PM
  • Okay, please update all possible drivers.

    If this does not help, please contact your manufacturer Technical Support.

     

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner

    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    • Proposed as answer by willy_zeng Tuesday, April 12, 2011 1:56 AM
    • Marked as answer by Miya Yao Wednesday, April 27, 2011 8:19 AM
    Sunday, April 10, 2011 8:48 PM
  • Alright everyone, we figured out the problem. I replaced my motherboard and now it runs like a dream. Figures. Lol. Anyhow, thank you EVERYONE for your input!
    Wednesday, April 27, 2011 6:50 PM